BlackBerry® Smartphones email removed from bb when logged on outlook

I have two addresses of e-mail through att, & both come thru very well on my bb... Whenever I have check my mail in outlook, all the messages are deleted from my bb... I have a memory card, so no problem of space... Can't figure out, & verizon was no help... Please save the ignorant! Thank you

Options-accounts

Choose email account and select Properties, click Advanced tab and check LEAVE COPY on SERVER

Tags: BlackBerry Smartphones

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    Hi and welcome to the Forums!

    Here's a knockout who deals with this error:

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    Here's a knockout who deals with this error:

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    Hello

    Mr_Numbers_135 wrote:

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    Mr_Numbers_135 wrote:

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    Hi and welcome to the Forums!

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    Hello and welcome to the community!

    I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

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    Hello and welcome to the community!

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) Remove and return Service books

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
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    I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts.

    In addition, with GMail, you must be sure to have a good setting inside GMail. Via PC/browser, you control what GMail is facing the internet for your account (POP, IMAP, or both). I always recommend that you turn OFF POP and turn on IMAP in Gmail. Then set up fresh for your BB and you will have the 'best' available (IMHO) settings for GMail.

    Otherwise, you should contact your mobile provider for formal support. What you describe certainly shouldn't happen on a regular basis (even if we must all accept the intermittent nature of everything on the internet).

    Good luck!

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    Hi everyone, I really need help with this, its driving me crazy! I have a blackberry bold 9930 sprint, 7.1 Bundle 1737 (v7.1.0.580 platform 5.10.429), free space is listed at 154523817 bytes.

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    Anyone else having any questions or know what in the world happens suddenly? Any help is greatly appreciated!

    Hello and welcome to the community!

    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

    song510 wrote:

    I tried to send service books today, but now I can't even access the e-mail account management option to send service directories. When I enter the application, it says 'check updates' but never recovers. I left about 10 minutes today and will continue to say: "check updates".

    What's the accurate and complete error message? Because I can't find anything to use these 3 words of jost... Maybe it's that the configuration of email application has a problem... this KB might help:

    • KB26055 Unable to access the configuration of e-mail on a BlackBerry smartphone Application after a forced update

    Good luck!

  • BlackBerry smartphone email acc do not push

    Hello!

    Recently, I created a new account in zoho mail and I have problems zoho mail-It does not make pushed to my blackberry. When I added this email to my BB, I received an e-mail about RIM:

    Action: leave messages on the server
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    3. locate Advanced settings of the server or the options.

    4. Select an option to leave emails on the server.

    See your customer e-mail help for more information.

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    Zoho mail support gave me the following response:

    Checking the logs to your e-mail of Zoho account, we could see a request for the mails to get removed from the Zoho server. So, you have activated the option "Delete a copy of messages on the server" in a client, which could be even your Blackberry device. Make sure that you disable this option.

    Any help?

    THX

    Can not be that it works fine for me... Good try these

    Go to Oprtions > Dsomething > advanced system settings > Service books

    Remove these two service books & also remove your email address in the BIS account (if you have added via a device, and then under editing > e-mail settings)

    Later to do HRT as below

    Go to Oprtions > DAge > advanced system settings > host Routing Table > click on the touch menu blackbery & select Save now

    Once done... Do a battery pull (remove and reinsert)

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