BlackBerry smartphones HELP! My 9860 is frozen trying to update software

Similar Questions

• BlackBerry smartphones HELP! my phone died during the update process

  in the middle of the update process, my phone shuts down completely! He did not complete the update... the red light blinks away like crazy, and the worst thing is my computer can't identify my bb bold more.

  I tried everything like linking agin and restart the process of updating... I don't know what to do... I can't even start up my phone.

  Please helpp me!

  Hai Good Day.

  Here's a solution that hope can help you upward.

  (1) connect devices

  (2) Goto my computer--> C drive-> program-> common file file-> Research In Motion.

  (3) Goto AppLoader-> click on the Loader.

  (4) Minwhile click charger: press enter together.

  5) try for some time.

  (6) don't try to redo the step still no work, but with on the dough.

  * must already set up the device manage and with firmware

  happy train

• BlackBerry smartphones HELP! Torch 9810 froze during the update

  Help please.

  My blackberry froze during the backup process in the software update.

  It is taped to 19% for the last 2.5 hours.

  Please someone help!

  Thank you!

  He finally finished loading after 10 grueling hours!

• BlackBerry Smartphones Help: I accidentally deleted my BB 8320 update

  Help I accidentally deleted my Blackberry Curve 8320 to my computer by updating from 4.2 to 4.5

  BlackBerry Desktop Software.

  my blackberry does not open and it may not be recognized more by my loptop when I try to connect it using a usb key.

  * There is a Dungeon of red light on the flashing light at the top right of my BB

  What should I do to fix this?

  Well, if the advice in these other threads did not work, then you may clean and reload via JL_CMDER... see this:

  • http://forums.CrackBerry.com/F3/how-wipe-JL_Cmder-53502/

  Good luck!

• BlackBerry Smartphones dead phone after the failure of the update software - error symbol

  I've updated my BB device software, but the process of update froze at the end when the device is supposed to initialze. Now, when I turn on the phone, all I get is an error of symbol that resembles the cross symbol with the number 543 under application. When I plug in the USB cable, the computer recognizes the phone and the Manager believes he is as well, however I can not connect to the device.

  Need urgent help!

  Thank you.

  Thank you!

  Solved using the JL Cmd wiper.

  Lars

• BlackBerry smartphones HELP! 4.5 killed my blackberry and I spent 6 hours trying to solve! error 507

  I tried to update my Blackberry 8300 to the 4.5 update well, I got the error 507.  I tried to restore the data, it froze my computer and then came up with the error 200, I then searched in forums and got a program that has washed my camera and it came with the error 507 again once, I tried to rehook it to my computer, the software does not recognize the device, I'm trying to go through the application loader and enter my password , it lads, trying to connect to the device, software research and can't find any software to download on my device.  I tried to download the software of device from at & t directly on my computer to put on the phone, and it always happens with zero when I run the application laoder.  at the top of the screen, it says disconnected and does not recognize that I am still connected to the unit at all.

  It will not restore, it won't run application loader to reinstall the operating system, I can't find anything that helps!  I know that my software is updated on my computer and up to date, I know it works because I can't uplad things to my other blackberry, its not working do not now!

  helllllp!

  1 make sure that your USB cable is connected to one of the main rear USB ports of the PC. A USB hub, or USB Monitor port not a USB port on the front of the PC.

  2. using loader.exe? Restart your PC, plug in the BB to the USB port, run loader.exe and see if he can find the BB.

  If it is not coming back.

• BlackBerry smartphone error 507 9860 Torch

  Hello, I can't start my 9860, I have error 507

  The phone is a 9860 unlocked with the loaded with Windmobile OS 7 employee purchase plan
  (Windmobile tried too, but no was not able to help)

  I tried KB19767 and KB10144 and apploader with or without option /nojvm

  Here are the steps and the messages that I received

  www.blackberry.com/btsc/KB19767

  Popup BlackBerry Desktop Software can communicate with the BlackBerry

  Same thing

  
  Confirm the unit repair

  
  (prompt release of phones password {1/10})

  Updates of BlackBerry Device Software

  There is no update to BlackBerry Device Software

  backt original message

  BlackBerry Desktop Software can communicate with the BlackBerry

  A tried

  www.blackberry.com/btsc/KB10144

  Same results as above

  I do not receive the message in step 3 (Get Update, update later or show other versions)

  Apploader with v7 download Windmoble using

  Apploader
  Charger (with or without /nojvm)
  USB - PIN: 12345
  (indicates that the device is connected)

  guests of device password
  phone screen flashes

  Basic Applications BlackBerry Update appears on the wizard

  
  Could not load the "Blackberry 7.1.0 Core Applications" because some of the required files are not available.

  Is there another way to restore the system to a bootable state? Maybe for the original firmware?

  Thank you

  Hello and welcome to the community!

  507 means that it not there no OS on the device at all, so nothing to be "factory reset" or anything else. Only a good OS reload will get going again.

  I recommend the following, on a PC (you can not do this on MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install to your PC, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  4) remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now try these tips, but replace the software of office/AppLoader instead (if/when indicated) Web site:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  You may need to try different packages of OS... maybe that you are trying is corrupted somehow.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  Good luck and let us know!

• My new Bb 8330 Says JUM error 513 blackBerry smartphones help me

  Help, please... This is my first bb and im new on this, I don't know what is happening, I tried to download something for my bb 8330 for the Desktop Manager and it asks me the password and I entered the wrong password and now my screen went all white and it says JUM ERROR 513 and under him It says RESET. Only option I have is to click just the reset but then it just keeps going back to the same screen. Help, please! What is going, and what can I do to get my phone back to how it was? Thanks in advance

  forget to mention!

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• BlackBerry Smartphones dead Torch 9860

  Device: BlackBerry Torch 9860

  Problem: It won't turn.

  Scenario: I left my device connected to my computer at night. In the morning when I check my device, power failure. I try battery pull to reset, but it stuck in loading. When I try again to battery pull, camera lights. Does not at all from my device.

  Help, please...

  Thanks in advance.

  aizkrim wrote:

  Device: BlackBerry Torch 9860

  Problem: It won't turn.

  Scenario: I left my device connected to my computer at night. In the morning when I check my device, power failure. I try battery pull to reset, but it stuck in loading. When I try again to battery pull, camera lights. Does not at all from my device.

  Help, please...

  Thanks in advance.

  Hi aizkrim,

  Please read this article.

  How to force detect the BlackBerry smartphone using the Application Loader

  It will be useful.

  Good luck!

• BlackBerry smartphones HELP! -Application error 606

  I'm relatively new to the whole community of smartphone, and I fear I actually broke my Blackberry!

  I noticed that e softwareupdated was available for my Blackberry, so I chose to download it. The problem is my phone kept freezing in the process, and I was getting a little impatient. Finally, my phone told me that there was not enough memory, so I should delete some applications to make room. So I selected a few to remove, and my phone froze AGAIN. Now, if at all, it has frozen or not, I'm not sure... Maybe I'm too impatient for the life of a smartphone.

  In any case, I decided to take out the battery to reset the phone, I have grown really tired and has to work in the morning, I so wanted to just turn my phone and turn it on again, put my wake up and go to sleep. As I just re - turn the phone on, it starts to load up as it usually does, then a screen appears:

  "Blackberry 5.0.0.496 platform.

  Then it lists a whole bunch of items in the phone, in alphabetical order, the first being "Addressbook."

  Then, in seconds, the screen goes all white and a small message will appear "Error App 606" and it gives me the only option of resetting my phone. I click on reset, and it's a cycle... The phone seems to be loading as it normally would, and then he'll come back to this screen of the Blackberry platform, then the App error 606.

  I ring my network provider in the morning to see if they can help me, but I was wondering if anyone of you here would know about this at all? I feel so stupid for the cause!

  Hi xxjadey_babyxx

  If your device is not detected so you had to force the detection of your device by using the Application Loader. But remember in this process you will lose all data on your device, I hope you have your backup device, follow this Knowledge Base to recover your device:

  KB10144 :How to force detect the BlackBerry smartphone using the Application Loader.

   

  Please try it and let us know of your progress.

   

   

  Prince

  ______________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones help please error 552 more being not recognized by computer on 8520

  Hello

  I was wondering if someone could help I have tried everything to fix the error 552 on my curve 8520 but nothing works, and now the phone will not connect to my laptop, I tried apploader now it says device current is updated, office says unable to connect to the device (from the outset) software and the phone does nothing except sitting on a white screen with "software reloading 552" written on it.

  Could someone please help?

  Hi Davidemmy2

  Welcome to the Forums of the BlackBerry Support

  As your device does not detect that you can try the Application loader to force detection of your device to load the operating system, please see the Knowledge Base Article:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  But remember, in this process, you will lose all data in your device, I hope you have your backup.

  Further information: KB18751 : error "Reload Software: 552" appears on the smart phone BlackBerry.

• BlackBerry smartphones help on my 9650

  Pls help my phone hangs and sometimes its White wallpaper with error info nd will restart my device... I'm tired pls help

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry smartphones help me

  can someone help me my blackberry strom isn't the top flashes a fire and then the red light comes on and it keeps doint this

  I recommend that you try to update the software on the phone.

  http://us.BlackBerry.com/support/installpc.jsp

  If you get stuck, then force detect the BlackBerry smartphone using the Application Loader
  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10144

• BlackBerry smartphones help help, thanks

  I can't reinstall my bb Apps in my bb9800 please I need help with this. I deleted it accidentally

  Hello and welcome to the community!

  To reinstall your applications, see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  For more information, registration keys, see this KB:

  • KB18646 How to locate and enter the license key for an app purchased through BlackBerry App World

  If not, please provide exactly what is happening... 'can't reinstall', has nothing to really to diagnose. If you try the above, please provide accurate results of each stages, with specific characteristics, including the content accurate and complete this error messages.

  See you soon!

• Oh the blackBerry Smartphone help me, I had a lot of problems with my brand new BB bold 9870

  Hi all

  I thought about putting in place BB is so simple, just as it should. I read step by step how to install etc email account, but to set up my e-mail account does not work, my BBM will not work, I can not send or invite message to the other members of BBM surveys, I can't open my social network. If my email set up doesn't work not does not matter but please help me at least my BBM work, can someone send me BBM message, just to try. He thought Blackberry smartphone, that's really smart?

  Hello

  I answer you yet once here. Due to a problem with BIS, you should deal with this problem. Call your network for more information on this.