Similar Questions

• BlackBerry Smartphones Help! BB will not save, get the message 'error' but no description of the problem

  Trying to backup my Storm using the Desktop Manager.

  It strengthened once last week.

  what I did to try to remedy this:

  Taken to Verizon today and they said it saved OK

  On my laptop:

  Remove the old backup

  reinstalled Destop Manager

  In the storm:

  Memory cleaned

  Restart the BB (& removed SIM card)

  hook, start backup, turns for a few seconds and stops on 'map file' displays the error message

  Went to VZNavigator where there is card files, impossible to find some kind of delete them with the exception of favorite.

  Re run backup now it get error on "options for the smart card.

  Under ADVANCED in the backup menu, there is nothing to Smatcard

  Don't know what else to do! Help!

  Make sure that you clear your browser's cache before attempting to use the backup in DM.  Open the browser - BB - then Options - Cache operations... click on clear all the items.

  After that, do your backup and everything should work perfectly!

• an error occurred when checking for a software update

  My iphone6s when I check for the update, dosent work and say:

  an error occurred when checking for a software update.
  Please help me
  

  Greetings harera22dec,

  Thank you for using communities Support from Apple!

  I understand that in trying to upgrade to the latest version of iOS on your iPhone, you get an alert that says: "year error occurred while searching for an update of the software.»

  To begin troubleshooting this situation, I would first work through the steps in the section on your iPhone, iPad or iPod touch in the following article, and then try the update again.

  On your iPhone, iPad or iPod touch

  If you cannot connect to the iTunes Store on your iPhone, iPad or iPod touch:

  1. Make sure that your date, time, and time zone are correct. Tap Settings > general > Date & time. Time zone can list another city in your time zone.
  2. Make sure your iOS software is up-to-date. Tap Settings > General > software update to check for updates. You can also connect your iOS device to iTunes and click on search the update on the summary page of your device.
  3. Check and verify that you are in range of a Wi - Fi router or base station. If you use the cell service, make sure the cell data are lit settings > cellular. If you are connected to cellular data, large items can not download. You may need to connect to the Wi - Fi to download applications, videos and podcasts.
  4. Make sure you have an active Internet connection. Check your device Manual for Internet connectivity.
  5. Check if other devices, such as laptops, are able to connect to the network of Wi - Fi and Internet access.
  6. Reset the wireless router by turning and then again.

  If there is still a problem, learn what to do if your device connects to a Wi-Fi network.

  If you cannot connect to the iTunes Store - Apple Support

  If the problem persists, try updating your iPhone from another network or from iTunes on a computer than this article implies.

  If you receive a message that says: "year error occurred downloading iOS ', try again later. If this happens again, try to update your device using a different network or use iTunes to update your device.

  Get help with updates of live iOS - Apple Support

  Have a great day!

• My computer stops responding when checking for updates (Windows 8 tp 8.1)

  My computer is running windows 8 and it stops responding when checking for updates.  I want to update 8.1 so I can then upgrade to windows 10.

  I get the error message is below.

  WindowsUpdate_8007041D OR WindowsUpdate_dt000

  Any help will be greatly appreciated.

  IMPORTANT! -Online support for Windows 8 ended Tuesday, January 12, 2016.

  If Windows 8.1 is not installed by February 9, 2016 (or even earlier), the computer will NOT provide for new updates, or the free update for Windows 10.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Assuming Win8 64-bit...

  Please answer each of the following [admittedly tedious] diagnostic questions in a list numbered corresponding type in your very next answer, preferably without quote this message:

  1. when (date about) have you buy the computer?

  1B. the computer came with preinstalled Win8, did you do a clean install of Win8 or have you upgraded (e.g., Win7) computer for Win8?

  2. What is the full name of your application or the third currently installed antivirus security suite (i.e., not Windows Defender!), if any, and when (date about) is your subscription current expires?

  3. what applications third-party a-squared (that is, not Windows Defender!) are installed, if any?  What third-party firewall, if any?

  4A give Norton or McAfee application ALREADY installed on the computer since you bought it?

  5. do you have a free trial Norton, or a test of free McAfee [a] come preinstalled on the computer When you bought it? (No matter if you have never used or activated).

  6a. is KB3124275, KB3124001, KB3121918, KB3109560, KB3110329, KB3121461, or KB3121212 listed in installed updates (not updated story)? [1]

  6B. what the KB2917499 or the KB2871389?

  7. What number of Update Version & KB are displayed in the second line of text using IE10 | [Alt + H + A] tab. for example, Updated Version: 10.0.54 (KB1231231) ?

  8. is Adobe Flash Player v20.0.0.272 [sic] installed? TEST HERE USING INTERNET EXPLORER or EDGE ONLY! -online http://www.adobe.com/software/flash/about/

  

  Example of the box Version information on this page

  (do not take into account any notice "outdated" red; ignore the table below the box for Version information)

  9 is Firefox (version 44.0 or superior) or Google Chrome (version 48.0.2564.97 or higher) or another alternative browser installed?

  10. are you familiar with "Registry cleaners" (e.g., Registry Mechanic;) System Mechanic; RegCure; RegClean Pro. Advanced SystemCare. Registry Booster; McAfee QuickClean. AVG PC TuneUp. Norton Registry Cleaner; PCTools optimizer; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner. Advanced System Optimizer. Registry cleaner CCleaner component)?

  =====================================================
  [1] Control Panel | Programs and features. See installed updates (in the left menu)

• What files are identified as "Other" in memory when checking for storage?

  What files are identified as "Other" in memory when checking for storage?

  All files that are not in the categories with names.

• "An error occurred when checking for updates. 90074002

  "An error occurred when checking for updates. 90074002 you will not be able to sign until this review is complete. "Incidentally I can't delete the games for windows live, he always tells me that to locate the games for windows live .msi files or Xlive.msi. I am at a loss here. I can't find anything on the web with this error code. Any ideas?

  "An error occurred when checking for updates. 90074002 you will not be able to sign until this review is complete. "Incidentally I can't delete the games for windows live, he always tells me that to locate the games for windows live .msi files or Xlive.msi. I am at a loss here. I can't find anything on the web with this error code. Any ideas?

  I would first scan the computer for malware using Malwarebytes and SuperAntispyware. Make sure that you update the scanner before scanning. Once finished, remove any found object and then return...

  Malwarebytes.org

  Superantispy-portable  < you="" will="" not="" need="" to="" update="" this="" scanner="" if="" used="" within="" a="" reasonable="" amount="" of="" time="" after="">

• When checking for windows update I get error code 80073712, therfore no updates have been downloaded. Please give solution for same.

  I have windows vista home basic 32-bit laptop. I formatted the PC and then after a few days I'm getting an error code 80073712 when checking for windows update. No additional updates are downloaded or installed. Please suggest solution.

  Hello

  What is the exact full error message?

  You can try the following methods

  Method 1:

  Run a scan of the System File Checker, click the link below:

  http://support.Microsoft.com/kb/929833

  Method 2:

  Download the readiness tool system update directly go to Microsoft Download Center and run it.

  http://support.Microsoft.com/kb/947821

  Method 3:

  How to reset the Windows Update components?

  http://support.Microsoft.com/kb/971058

• BlackBerry smartphones HELP! My 9860 is frozen trying to update software

  Hey, I downloaded the software and tried to install it but its been stuck on 6% to backup your data (social RSS) and I can't reboot my device as it keeps going back to the loading screen. I tried to join my bb desktop but it goes just gray and unresponsive when I plug my phone into the laptop, pulled the battery and everything, really stuck to the someone can help? see you soon

  Try to start the machine in safe mode and see if you can cancel the update process.

  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877

  The only other way I know is do what you did, to connect to the computer... and during the connection, insert the battery and see if it recognizes the device.

• BlackBerry smartphones help on my 9650

  Pls help my phone hangs and sometimes its White wallpaper with error info nd will restart my device... I'm tired pls help

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• My new Bb 8330 Says JUM error 513 blackBerry smartphones help me

  Help, please... This is my first bb and im new on this, I don't know what is happening, I tried to download something for my bb 8330 for the Desktop Manager and it asks me the password and I entered the wrong password and now my screen went all white and it says JUM ERROR 513 and under him It says RESET. Only option I have is to click just the reset but then it just keeps going back to the same screen. Help, please! What is going, and what can I do to get my phone back to how it was? Thanks in advance

  forget to mention!

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• BlackBerry smartphones HELP! -Application error 606

  I'm relatively new to the whole community of smartphone, and I fear I actually broke my Blackberry!

  I noticed that e softwareupdated was available for my Blackberry, so I chose to download it. The problem is my phone kept freezing in the process, and I was getting a little impatient. Finally, my phone told me that there was not enough memory, so I should delete some applications to make room. So I selected a few to remove, and my phone froze AGAIN. Now, if at all, it has frozen or not, I'm not sure... Maybe I'm too impatient for the life of a smartphone.

  In any case, I decided to take out the battery to reset the phone, I have grown really tired and has to work in the morning, I so wanted to just turn my phone and turn it on again, put my wake up and go to sleep. As I just re - turn the phone on, it starts to load up as it usually does, then a screen appears:

  "Blackberry 5.0.0.496 platform.

  Then it lists a whole bunch of items in the phone, in alphabetical order, the first being "Addressbook."

  Then, in seconds, the screen goes all white and a small message will appear "Error App 606" and it gives me the only option of resetting my phone. I click on reset, and it's a cycle... The phone seems to be loading as it normally would, and then he'll come back to this screen of the Blackberry platform, then the App error 606.

  I ring my network provider in the morning to see if they can help me, but I was wondering if anyone of you here would know about this at all? I feel so stupid for the cause!

  Hi xxjadey_babyxx

  If your device is not detected so you had to force the detection of your device by using the Application Loader. But remember in this process you will lose all data on your device, I hope you have your backup device, follow this Knowledge Base to recover your device:

  KB10144 :How to force detect the BlackBerry smartphone using the Application Loader.

   

  Please try it and let us know of your progress.

   

   

  Prince

  ______________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones Help! All sorts of problems with my BlackBerry

  Hello world

  I need help... or a lot of it really!  I got my Sprint 8830 for a year and a half to two years.  Recently I had all sorts of questions.  My call/text journal disappear which I assume is related to memory... but I deleted a lot of things to free up memory on my phone.  I don't get texts also.  People constantly tell me they sent me tons of texts and I never get any of them!  I tried to send one to my phone from another phone and it does not cross the first 4 times, but the only time where he did, my phone is beeping and I went to read the message he just disappeared!  In addition, my phone is not ringing and goes directly into voicemail... only advising me of a new message - not a missed call.  I was in my house when these things happened so I know that this is not a problem of service area.

  I took my phone in Sprint 3 days ago, they said they have installed a bunch of updates, but I still have problems.  Help!  Is it just time for a new phone?

  Thanks for any help you can offer!

  The normal memory minimum limit is 15 MB, you have 6 MB.

  You have a lot of third-party applications on your time BB, icall, bbalerts etc?

  I don't know your level of experience, so if you know I'm sorry but if please read and let me

  not know if this is the case.

  Most people close the applications by pressing escape or the red button. This does not close the applications.

  Each application has an option CLOSE. For example, if you are in the calendar, press the menu key (spotted) and scroll down to the bottom CLOSE is listed. Go through each application and then press close. Go to the menu press browser and options select cache operations clear all categories and reached escape it will say cleaning memory. If your device has:

  Go to options - security - garbage collection - enable. The BB will now clean up the memory when idle for 5 minutes.

  you will have an icon on the screen to clean the memory of you make sure you press it. Make sure that you use the button CLOSE whenever you're done with an application.

  To meet immediate needs, read and follow the steps described in the ARTICLE of JSANDERS:

  http://www.BlackBerryForums.com/General-BlackBerry-discussion/116396-managing-your-BB-memory-lost-CA...

  Once you have stabilized your phone, use the guide memory JOHN CLARKS optimizer:

  http://www.BlackBerryForums.com/General-BlackBerry-discussion/112029-losing-call-logs-SMS-emails-opt...

  If you apply these two guides and follow the steps, your Blackberry will run a lot more flexible and reliable

  Thank you

  Don't forget to adjust your thread.

  Put the check mark in the green box containing your answer! Thank you

• BlackBerry smartphones HELP! My email accounts to manage has been removed by updating!

  Hello

  I was going to change the setting for one of my accounts on my Torch. I tried the installation application to do this and when I try to open the section that says "manage email accounts" I received a message that I needed to update this software... .so I admitted it and in the download process, asked me if I wanted to replace the old version with the new... I admitted it. The download process could not be completed... whose know why! ?? And now I can't access the emails or adding new accounts management application because the application has disappeared! It has been deleted in the process!

  Help! How can I fix!   :-(

  Do not worry, I'll have you to spot and exploit again at any time.

  Connect your phone to your PC via USB and open BlackBerry Desktop Software.  (If you have not installed, go to www.blackberry.com and look up under Apps & Software).  Open Desktop Software and do a data backup.  Once the backup is complete, click on the device in the upper part of the BDS and update the menu drop down.  If you already have a backup of the data on your phone, choose device and then restore instead of the device and then update.

  If you chose the Update menu: you can say that your phone is already up to date.  If so, look for and click on see the other Versions.  When it opens, make sure that your current version is checked and click on update.  This will restore your Setup email on your phone application icon.

  If you have chosen the recovery menu: there will be a list of backups that you have made on your phone.  Choose the most recent (top).  Once activated, click on restore and your email application icon will be set up once more.

  Let us know if that helps you.

• BlackBerry smartphones HELP - CONTACT EXPORT REQUIRED... DEVICE LOST / STOLEN

  I've been a happy customer with an old BLACKBERRY PEARL FLIP # 8220 which was purchased new by my best friend in 2009 or 2010 and given to me by him, in 2012 - 18 months. He was beginning to have some edge left and right keys work less ideally, but it was always my very basic needs: I have an old boy who lives in 6 blocks from work and walk 10 minutes between places... and I use the internet very weakly at work and barely at all, at home, and I really don't need it between these places , so I only have a cheap incredibly good CHAT / SMS plan - without data plan (@<$32 th,="" total="" -="" incl="" tx="" and="" fees!).="" i="" send="" about="" 2-3="" txt-msgs="" (sms="" only)="" per="" day;="" and="" i="" get="" even="" fewer!="" i="" use="" the="" talk="" feature="" maybe="" 1-2="" times="" in="" 2-3="" days.="" i'm="" a="" virtual="" non-user,="" i="" admit.=""  people="" laughed="" at="" why="" i'd="" even="" have="" a="" smart="" phone="" that="" literally="" wasn't="" at="" all="" smart...="" but="" it="" was="" because="" i'd="" admired="" my="" friend's="" phone's="" appearance="" and="" functionality,="" and="" because="" it="" was="" free="" to="" get="" from="" him,="" and="" because="" he="" helped="" me="" switch="" companies="" to="" a="" lower-cost="" plan="" running="" on="" gsm="" (rogers)="" not="" cdma="" (telus).="" i="" didn't="" even="" use="" bbm,="" let="" alone="" any="" e-mail="" or="" other="" internet="" functions,="" games,="" apps,="" even="" gps.="">However, despite these rare and apparently "Mute" use, I got very valuable contacts in the phone that other people envy...) I NEED those.

  The DESKTOP MANAGER version that I got from my best friend when he gave me his old phone is 4.6 v - and he said that it had been updated when he gave it to me. I realize that v6 is now standard (or even more?) and support for older versions disappeared. I also see that this v6 has characteristics which 4.6 do not...

  I backed up before I went to Toronto September 13. I doubt that there is more than 1-2 new contacts, if even that many, who have not been saved. It's as up-to-date as I could understand...

  I'm on ROGERS wireless in the Canada.

  So: I happened to me just to pinpoint a phone no - BB that I like and I bought it with the intention of change when I got some time. I'm moving out of country in one year and I'm slowly getting things in place for this and I was intending to spend a recent phone and thenunlock the BB to have in reserve, but I accidentally lost my Blackberry mid-weeklast week when I went out a taxi... and it may be gone forever now. 3 days only after obtaining the next phone that I had planned to use it, I lost that before I could even spend!  I know that ROGERS has a PHONE FINDER function, but let's just say that wasn't functional in my case... we'll leave it at that.

  So, phone / device gone!

  I hope that someone can guide me to export these contacts that are somewhere, somehow existing / resident in DESKTOP MANAGER v4.6 - in a format that I can then use to not having all the lost forever, and then I can re - load - manually, if need be - on my new phone. I realize that they exist, but not in any format I can see / use, at the present time.

  Can someone help me?  I see forums / discussions and messages that show how to synchronize the device to record for export, synchronize and create a CSV, or save to export to EXCEL, but they that seem to all be configured the DESKTOP MANAGER and THEN sync with the device... I don't have the camera longer... it's gone. I've never done this before because I didn't plan the need... stupid me, I know!

  I can recover the contacts from my DESKTOP MANAGER v4.6 somehow?

  Help?

  Thank you!

  After reading some info on these forums, the ONLY thing I can even think to do is maybe trying to borrow from someone a is no longer necessary to BB and with it wiped THEIR contacts, synchronize it at my DESKTOP MANAGER and then load my contacts on other than BB... and then re-sync the things that BB with the appropriate buttons checked in the DESKTOP MANAGER?  I don't even know if it works... and I don't seem to have access to spare / balls unused of the people... no one I know has one, and still less a 'extra! '

  ?

  Thank you, once again,

  Paul

  Hello and welcome to the community!

  First, find the file to backup data on your computer. It is normally stored somewhere in the area of my documents, but when you performed the backup, you have full control over the destination folder for the backup data file. Given the version of the desktop software you mention, it probably has an extension of IPD file... the newer versions of Desktop software switched to a BBB file extension, but yours is probably IPD.

  Once you find the file, your next step is your favorite internet search engine... the Desktop software is useless for what you do, because it is exclusively an interface with a BB device... nothing else. Search for your favorite Internet for something like "IPD File Extractor" search engine or something similar. There are several out there.

  Compare search results and make your choice - before ask you, the answer is no... We cannot recommend one over the other. You must choose based on your own personal set of circumstances.

  Then, get the software and use it to extract your data from the IPD file and save it in a "readable" format (for example, .txt, .xls, .csv, etc.).

  Once that is done and your data are in a file format that you can use, then your next step is to find what you need to do to import into your replacement unit. Yet once, before asking, nothing here in this forum dedicated BB available to help you with that. But if this device has an import function, then once you have your data in a usable format, you should be able to handle such that you can format to import your new device.

  Good luck!

• BlackBerry smartphones help me

  can someone help me my blackberry strom isn't the top flashes a fire and then the red light comes on and it keeps doint this

  I recommend that you try to update the software on the phone.

  http://us.BlackBerry.com/support/installpc.jsp

  If you get stuck, then force detect the BlackBerry smartphone using the Application Loader
  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10144