BlackBerry smartphones, I can't access my e-mail account on my Bold 9780

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• I can't access my e-mail account (hotmail) like maintaining ping message could not connect.

  : I hope you can help I can't access my e-mail account (hotmail) like maintaining ping message could not connect.

  When I look for details, he said "p/s server has changed.  Input new password.  As I count years I don't remember the password.  It started a month ago and my Tablet and phone keeps ping this message constantly.   How do I 1. Change the server and 2. The password.

  Thanks Maura

  Hi Maura,

  Welcome to the Microsoft community.

  The community of Outlook.com is a good place to find answers to many of your questions how do and get advice from other users and members of the community.  However, questions about your Microsoft account are not best dealt with in a public forum because of the personal information at issue.   Click here to learn more about how to get help with your Microsoft account: where to get additional support for my account and information questions?

  I hope this helps. Let us know if you need more assistance.

• BlackBerry smartphones, I can't access the SMS icon

  I have a Blackberry "BOLD". The literature on how to use it is to work.

  I can't access my text messages. When I put the cursor on the text message icon it "freezes" and when I click on the ball to access this feature, that nothing is happening. Phone and email etc. work normally.

  Can someone help me please.

  Julie

  Hello, Julie.

  Try this: when the device is turned on, remove the battery, wait 1 minute and turn the battery on the device.

• BlackBerry Smartphones how can I access media files stored on the device memory?

  I transferred photos/music from my computer on the device in the device memory files. However when I go to my media files, it only shows items that are stored on the media map.

  Where can I access the files that are stored on the device memory? When I connect to the BB Desktop software I can view, but not the device itself, it seems.

  In addition, where can I find the files that I have inadvertently 'hidden' in the photo options?

  Any help is appreciated.

  1. options > media > menu button > Explorer > support memory cards and devices.

  2 see the hidden.

• BlackBerry smartphones, I can't add or delete the account of BB

  Hello, my name is Roda, am new BB user less than two months, and I started to hate.

  for a week, I have not received an email that I've been on my BB, so I went to the email setup again and I found a msg

  "A new phone smart blackberry has been detected. You must move your email accounts to receive emails on this device. To move an e-mail account, you must type the password. "At least an email address must be moved to set up email on this device" [email protected] Email delivery of your old device stopped to move Email account or cancel "

  The paragraph that precedes is the exactly what is showing on my device, for your information, does not change my BB device, so I'm not sure why this msg assume that old and new device has been detected, in any way, I tried to move my email as received msg. If I click on 'Move the e-mail account' was asked to enter my password - I did as I know my password for 8 years now, and there is a small icon 'Validate', I click on it after you have entered the password. and I'm trying to make this work for a week now and I get the same msg: "password not VALID [email protected] email." Check your password by e-mail. If the error persists, conact hotmail.com' by the way, the password is correct and use it everywhere, no connection problem hot mail by the website or msn messenger and it is less than 16 characters, I need your help and advice please for this problem, I tried to call our network provider they inform me that this problem is not on their side even if they tried to solve it, but it cannot be resolved, I also formatted my BB, but I've been ever after formatting it, always my email indicating with the same msg.

  Also note that I tried to access from the following:

  (a) mobile web browser through blackberry page home-communicate-mail e-Windows live Hotmail-incorporate now - integrate your e-mail e-mail-launch configuration - your carrier is not supported at this time
  This happens with other accounts, I have try to creat (YAHOO, GMAIL...)

  (b) of the mobile device by Email of INSTALLATION settings... then it will come the long steps I mentioned above.

  I also tried to change my password by e-mail and try to connect again, but same problem occure

  Hi and welcome to the Forums!

  Firstly - as your official support channel and the provider of the BIS (BlackBerry Internet Service) for you, really I'm surprised that your operator you can provide no support or the resolution. They actually manage the BIS system and your BIS account... then they should certainly be able to solve this problem.

  Indeed - I think they should... of what you describe, something weird happens. I do not know what that (I have a suspicion, but I don't like what I suspect), but only your carrier can investigate the "behind the scenes" to see what is happening. In addition, if they cannot understand, they have the ability to climb to the RIM base for assistance... here in these forums, this can't happen.

  I suggest contact you your carrier and do not forget to press on for climbing. Anything happens, they need to solve.

  Good luck and let us know!

  PS - my "suspicion" at the top, it's that something about the supply of your BIS account got confused with another user/BB on your network of carriers. If so, then they should completely remove the two BIS accounts and recreate from scratch. But, once again, that cannot be done within their system... in which they alone can access.

  See you soon!

• I can't access my e-mail account

  I just created my email address:[email protected]. When I try to open gmail, it is defaulted to account:[email protected] my wife. How can I access these accounts separately?

  (Email removed by Mod addresses)

  You must sign out of gmail to your wife and connect you to your.
  http://support.Google.com/mail/bin/answer.py?hl=en & Answer = 8154

  Please update Firefox 19 so, your version is out-of-date.

• I can't access my e-mail account on the LG ally phone.

  why I can't access my email on my phone. It says unable to connect securely to the server?

  Original title: why I can't access my email on my lg ally phone. It says unable to connect securely to the server?

  Hi lindaMcAloon,

  Thanks for posting your question in the Microsoft Community Forums.

  Emails allow you to send messages and attachments to individuals located remotely. You have a problem with access to the email on the LG ally phone. It can be difficult when something that is important to you does not work as expected. It's pretty simple and we're here to help you solve the problem. We work as a team and get this sorted out.

  Please answer these questions-

  (1) is this problem limited to access to e-mail on the phone?

  (2) you are able to access the email on Internet Explorer?

  (3) e-mail account do you use?

  (4) what exactly happens when you try to access the email account?

  (5) what is the exact error message or error code?

  (6) have you done other changes before the show?

  I would like more information about the issue.

  Get back to us with answers. We will be happy to help you. We at Microsoft, strive for excellence and provide our customers with the best support.

  Thank you.

• How can I access an e-mail account on TB from another computer without delete/modify how the other account is configured

  I want to be able to access one another e-mail account is set up as a POP account on TB, but I don't want to change the way the other e-mail account is configured. My colleague and I often need to access each others emails. Is it simply a matter of adding the e-mail account on my computer as a POP, without moving his e-mails? Or it would require to change his account to IMAP? When I created his account of TB, I did a POP so there is no messages on the server at the moment. What I don't want, it's for his e-mails from his computer to mine.
  (He's new to TB and making crazy him - I already did that when I went it to Outlook)

  Thank you

  Is it simply a matter of adding the e-mail account on my computer as a POP

  Yes. And don't forget to check the option to leave messages on the server before accessing the account.

  That said, I think it's a very bad idea to share an account like this.
  Note that this will give you access to on behalf of your colleague.
  In addition you do not store only your own messages on your computer, but also messages of all your colleague.
  The same is true for him if he does the same thing.

• I can't access my e-mail account Virginmedia because it claims that the Javascript is disabled, even if it is enabled, because as far as I can tell. Any suggestions?

  When I try to log in my e-mail account Virginmedia he responds by saying that Javascript must be enabled. However, as far as I can tell it is already enabled. I've updated to the latest version of Java, but this did not help. I'll have to go back to IE8 because I am running Windows XP, which is a shame... Can anyone offer advice?

  Clear the cache and cookies from sites that cause problems.

  "Clear the Cache":

  • Tools > Options > advanced > network > content caching Web: 'clear now '.

  'Delete Cookies' sites causing problems:

  • Tools > Options > privacy > Cookies: "show the Cookies".

  Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance).

  • Do not click on the reset button on the start safe mode window or make changes.
  • https://support.Mozilla.org/KB/safe+mode
  • https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes

• BlackBerry smartphones, I can't access the internet.

  I have a Pearl 8130.  When I activated the phone first I was able to access and browse the internet.  For some reason, the icon that I have used to have I clicked to give me access to the internet has disappeared.  I pay for unlimited data usage, so that shouldn't be the problem.  I do not have a link to download ringtones on the media page.  I followed the directions of Blackberry to download ringtones and it is not just a link that says download ringtones.  Any help with these problems would be greatly appreciated.

  Welcme to Frums

  1. from your main screen - press MENU key - and SHOW - make sure that the icon of your browser don't get hidden.

  2. also, check if you have the browser on your applications - go to OPTIONS - ADVANCED OPTIONS - APPLICAtIONS - made scroll down and make sure you have browser in your applications.

  3. If it shows sound, then start lookin' behind other icons to see if can hide there. 4.

  4. try to go to your icon options - advanced search - host routing table - press the menu key and register now.  Then reset your phone in removin battery and place it after 30 seconds - which allows you to restart the phone.

  _________________________________________________________________________________________________

  If I've helped you in anyway, please click on BRAVO in my post.  If your issue is resolved, please click RESOLVED in the post that answers your question.  Thank you!

• BlackBerry smartphones, I can't access my memory card

  Whenever I put in my memory card, it says "media card repair failed", but when I put it in other phones I can access it evrything is here.

  How can I solve this problem

  I copy everything off the card you want to keep and then reformat the card in the camera. Go into settings, type of storage in the search bar. In this menu the memory and storage is an option to format the card.

• BlackBerry smartphones, I can't access my Email account

  Hi all

  I change my network of zain to wataniy but all my e mail does not work when I try to log on to my old e mail I find my old 4 e mail id, but when I try to enter the password to activate my e mail gives me error

  "Sorry, cannot continue your session please connect again"

  I try so many times but it's not working

  I call my new ISP, he told me his phone we cannot do something

  I can't delete my old e-mail or active them

  can someone help

  Hi all

  I find how my e-mail work

  go to options-> device-> management applications-> and remove the e mail softwear-> and than go to

  Mobile. BlackBerry.com-> communicate-> e-mail-> set up your old messages e

  I try and get my old e mail 4

  Thank you

• BlackBerry smartphones, I can't access my contacts.

  I transferred more than 1,000 contacts from my smart phone based on Windows to my curve.  Once the transfer is complete, I've seen.

  When I tried to go back and view them again, they are not there.  But when I go into the menu options in the address book, it still says they are there.  The only ones I can see are the ones I hit manually before the transfer.

  How do these contacts again?

  Go to address book-> filter-> uncheck both business and personal.

• BlackBerry Smartphones how can I auto delete e-mail and other messages after a certain period of time?

  I am a new user of BlackBerry and searched all over the web and documentation.  How can I configure my BlackBerry auto-Delete e-mail (since the BlackBerry only) once they age a certain amount - say 2 days?

  Go to the Messages app.  Press the menu key, and select Options.  Select General Options.  Scroll up to where it says "Keep Messages" and adjust according to your preferences.

• BlackBerry Smartphones BB Torch no access by e-mail to set up on the replacement phone

  I just got my Bb Torch 6800 replaced by orange due to a failure of the touch screen. now when I try to configure my email accounts, it takes me in a screen "current users of ' request that my user name and password. (I guess that means my name of IVS and the password) on entering I get say error message - "the user name is not valid. A user name must be at least 4 characters." So I can't go any further! I know my username and password work as I can log in to the Blackberry web site with them and view my details. I spent 4 hours today with Orange "helpline" and they seem to have an idea as well as me!  Can anyone help?

  Hello and welcome to the community!

  In fact, what is sounds like is that Orange has not completely shifted all of your services to the replacement device. They do that on their own system... There is nothing you can do on your side. Unfortunately, you will need to persist with them, but be careful what you get scale within their specific BB team, who will have the knowledge and training to solve this problem. If they can't, they can still increase in BlackBerry even more support to get it going. Do not let you fob OFF... you PAY for your services and support, which they do not currently deliver to you.

  And then... what of your BBID? That should have been first and would have brought your configuration on the new device. Who is not properly? You would be configured, in the new device, the same references to BB accurate ID you had on the old device...

  Good luck!