BlackBerry Smartphones Lotus Notes mail and BB

We cannot email from Lotus Notes on the BB. We can get the email from Verizon on the BB. We have set up the e-mail account of Lotus on the sprint.blackberry site. Sent us the notice of Activation. One of the two phones, that we even had a few emails, but only for 1 day, but no more. BB said that our Inbox is full on our server to Notes Domino email for these accounts. We have deleted / moved so everything except 20 emails. It has not solved the problem.

Has anyone seen this problem?

OK... now I understand better... in your first post, you had thrown me with the indication of the set up something about sprint but also mentioning something on VZW... It was a little confusing.

FWIW - In BIS, you have the option to configure an e-mail account, hosted by your operator, it is only for your BB ([email protected] or something like that)... the people who use them in general do when their own messaging system cannot deal with internet (which prevents the BIS into it) - they transmit their internal to that account xyz e-mail so that they can see their email on their BB. It looks like your attempt to workaround (though using your account of the ASBL somehow).

But, in your case, your email system is somehow in the face of internet, so on behalf of xyz is not necessary... good. Confusion cleared. What you try to do is indeed very frank--done in the face of your e-mail system internet via a POP server that integrates (probably it is back-end) to your internal Domino server. Cool.

But, in order to dispel a little more - your carrier for your BB is sprint (from what I can tell). Therefore, with BIS, you don't have, as you say, "created the account email on the site sprint.blackberry.com" (thus leading to my confusion). Rather, what you've done, it's to create a BIS account on this site, in which you saved the credentials for your POP e-mail account, which is what is needed for the BIS to push emails to your BB. BIS is not a mail-server it is rather an intermediary between your mail server and your BB.

Oh - another question... What is "quickr?

Here are a few KB which may come in handy... not knowing what is the POP system, it is difficult to point in another direction. What I would say is remove the conduit BIS and recreate from scratch, using the methodology of integration (for example, via the site BIS of a PC rather than the bis device interface):

  • KB10154 How to integrate a POP or IMAP e-mail via advanced integration account

BTW - if the Wizard do not configure properly of just put you in your e-mail address and password, then you may have to pretend out to put something wrong... so you will be able to get through the advanced screens and manually enter everything (the names server, the account credentials, ports, etc.).

BTW2 - Ko above (KB10154) has several links below for troubleshooting steps to take... you might also need those (like these).

  • KB02857 Not able to receive e-mails from a POP3 mail account
    KB02169 Cannot send or receive e-mail messages by using the BlackBerry Internet Service

You can be sure that your BB is properly registered on your corporate network.

Registry of HRT:

  • Homescreen > Options > Advanced Options > host Routing Table > BBKey (no matter what line is highlighted) > sign up now

Return Service BIS directories:

  • KB02830 Send the directories for the BlackBerry Internet Service

I hope that something it will be useful to correct this problem.

Good luck and let us know!

Tags: BlackBerry Smartphones

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