Problem blackBerry Smartphones MMS, E-mail and Internet

Similar Questions

• BlackBerry Smartphones Lotus Notes mail and BB

  We cannot email from Lotus Notes on the BB. We can get the email from Verizon on the BB. We have set up the e-mail account of Lotus on the sprint.blackberry site. Sent us the notice of Activation. One of the two phones, that we even had a few emails, but only for 1 day, but no more. BB said that our Inbox is full on our server to Notes Domino email for these accounts. We have deleted / moved so everything except 20 emails. It has not solved the problem.

  Has anyone seen this problem?

  OK... now I understand better... in your first post, you had thrown me with the indication of the set up something about sprint but also mentioning something on VZW... It was a little confusing.

  FWIW - In BIS, you have the option to configure an e-mail account, hosted by your operator, it is only for your BB ([email protected] or something like that)... the people who use them in general do when their own messaging system cannot deal with internet (which prevents the BIS into it) - they transmit their internal to that account xyz e-mail so that they can see their email on their BB. It looks like your attempt to workaround (though using your account of the ASBL somehow).

  But, in your case, your email system is somehow in the face of internet, so on behalf of xyz is not necessary... good. Confusion cleared. What you try to do is indeed very frank--done in the face of your e-mail system internet via a POP server that integrates (probably it is back-end) to your internal Domino server. Cool.

  But, in order to dispel a little more - your carrier for your BB is sprint (from what I can tell). Therefore, with BIS, you don't have, as you say, "created the account email on the site sprint.blackberry.com" (thus leading to my confusion). Rather, what you've done, it's to create a BIS account on this site, in which you saved the credentials for your POP e-mail account, which is what is needed for the BIS to push emails to your BB. BIS is not a mail-server it is rather an intermediary between your mail server and your BB.

  Oh - another question... What is "quickr?

  Here are a few KB which may come in handy... not knowing what is the POP system, it is difficult to point in another direction. What I would say is remove the conduit BIS and recreate from scratch, using the methodology of integration (for example, via the site BIS of a PC rather than the bis device interface):

  • KB10154 How to integrate a POP or IMAP e-mail via advanced integration account

  BTW - if the Wizard do not configure properly of just put you in your e-mail address and password, then you may have to pretend out to put something wrong... so you will be able to get through the advanced screens and manually enter everything (the names server, the account credentials, ports, etc.).

  BTW2 - Ko above (KB10154) has several links below for troubleshooting steps to take... you might also need those (like these).

  • KB02857 Not able to receive e-mails from a POP3 mail account
    KB02169 Cannot send or receive e-mail messages by using the BlackBerry Internet Service

  You can be sure that your BB is properly registered on your corporate network.

  Registry of HRT:

  • Homescreen > Options > Advanced Options > host Routing Table > BBKey (no matter what line is highlighted) > sign up now

  Return Service BIS directories:

  • KB02830 Send the directories for the BlackBerry Internet Service

  I hope that something it will be useful to correct this problem.

  Good luck and let us know!

• Problem blackBerry Smartphones with e-mail on BB 8520 configuration

  I can't configure my emails on my BB device 8520.

  When you perform the e-mail Setup Wizard I have only the ability to create an email account with Blackberry Enterprise Server. I can't find the option to set up other accounts such as gmail or other emails.

  Can someone explain how I can solve this problem?

  Thank you

  Hi and welcome to the Forums!

  To use the Push RIM owner messaging capability, you must have an adequate data of your carrier plan. Carriers host BIS BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have a compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), then you will have personal email added to the e-mail Setup Wizard.

  Good luck!

• Problem blackBerry Smartphones receiving e-mails on blackberry curve 8310

  My BB 8310 Curve does not receive more emails. Until yesterday everything worked perfectly. If you have a good idea for this problem, I would appreciate it more. Friendly, René

  Rene wrote:

  Hello H.

  Thanks for the quick response. I'm on BIS. I will remove the battery for a while and see if it works. I'll let you know later.

  René

  Hi Rene;

  OK, let us know how you are doing...

  THX...

  H.

• BlackBerry Smartphones is BES mail should mix with personal e-mail?

  Total newbie BB... crossed here for Windows Mobile (which I loved, but my company asked me to pass).  My problem is that my BES mail and personal mail are mixed in a single program.  There is a separate program for my personal mail only, but not for my BES mail only program.  I called tech TMOB BB last night and they said that on the 8900, that this can not be changed, which means that rather than having my mail mixed between them, I prefer not to have my personal e-mail on the phone.  It wasn't a problem with Mail WM with active sync... any ideas?  Thank you

  The main folder Messages will get all messages and messages.

  You can use a third-party application called Empower BES Inbox to move all your work THAT BES messages to a separate folder icon.

  You can't remvove the BIS staff mail in the main messages folder.

  www.getempower.com

• Problem blackBerry Smartphones Software Update

  Hi all

  I have a serious issue here.

  I tried to upgrade my software today to ver *. 181 everything was fine except when my phone data had to be restored back (step 10 of 10). Where is my application crashed and I had to reboot my Desktop Manager. But now he don't ask me to restore data, or update anything.

  Anyone with a clue that, how can I restore my data that was backed up to my Desktop Manager.

  Thank you

  Ramirez

  Search your entire hard disk for files with the extension of the RPI (*.ipd). What are the backup files created by DTM. Choose which is the correct (very probably by the time of the file) and then use it as a source for restoring:

  • KB10339 How to restore data from a backup file to a BlackBerry smartphone

  Good luck and let us know!

• Questions of Smartphones Blackberry 8330 to blackBerry with the messengers, e-mail and internet

  I took my Blackberry 8330 to the Sprint Store twice this week and they said that Blackberry made updates so that everyone with blackberrys are struggling.  They said last week that Blackberry would be completed with these updates in 24 hours and my phone would be back to normal.  Is it true that Blackberry servers are updated down and current?  My emails come late, then all at the same time.  I can't have conversations on my yahoo messenger or Messenger of blackberry without getting kicked or receive messages really late.  I can't get on the internet, half of the time.  The majority of the time I don't have a complete service.  The shop Sprint told me that only 40% of blackberry users are affected by these "improvements" but I don't know one person who has problems so far.  Can you please give me some answers?  I'm desperate!

  No, there was no problem of data declared with RIM in the last 24 hours.

  I know that Sprint had downtime on data of BlackBerry a few days ago, but that looked like Tuesday or Wednesday, I forgot.

  In any case, no problems being reported anywhere now that I've seen.

• Internet problem blackBerry Smartphones - untrapped exception

  I recently reset my phone that I had a battery problem, so I removed and installed the firmware again.
  But since my phone wouldn't let me go to facebook both via internet and app when I go on the app, it says 'unable to connect to the facebook server please try again' and on the internet it just says: "unable to load the page" but the internet charges other pages very well another problem is that when I open and close the internet it says "eception exception : java.lang.error'

  This problem occurred only since I reinstalled the firmware.

  Someone knows how to fix this?

  Hello and welcome to the community!

  After the updates, I still propose that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try to reload your OS again, but maybe with a few twists to try to identify the cause... for example:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  Good luck and let us know!

• BlackBerry Smartphones Can I add another internet e-mail address to a BlackBerry Enterprise

  I guess the topic says it all. If I have a company with email sent BES blackberry, and I want to add an additional internet e-mail address, can I do this on the handset or the web (equivalent to the mobileemail.vodafone.net)?

  Thank you

  > Phil

  Yes. Your BES account includes up to nine e-mail BIS accounts, unless there is a restriction via IT policy of your company BES IT policy.

  KB03087 How to set up the services of e-mail on the BlackBerry smartphone and your computer using the BlackBerry Internet Service

• Problem blackBerry Smartphone email and SMS

  Hello

  I just got a Blackberry Pearl. I have it configured to receive my email. Now, there's an icon of e-mail and all the email go. BUT it also started to go in the folder is the repository for SMS text messages. If someone told me to go to the General options, select SMS and email inboxes and choose separate.  I did, but the net result that the SMS folder displays only my email and the email folder also shows my email.

  The only way to access my SMS Inbox is to select options menu, select display folder, and then select Inbox SMS which is a bit heavy.

  How can I fix that so my emails go to my e-mail folder and the SMS go to my SMS folder?

  Also is there a way to prevent the Blackberry to notify all my time, I get a new email. I'm fine with notification when I get a new SMS?

  Thank you

  Sandip

  Nope. The 'message' icon is not the icon of your text. When you hover over the icon text he say 'SMS and MMS' If you are some e-mail and sms are set to separate and you did battery pull start looking. The icon can found in your application folder according to your theme. Check everywhere. Also, click on the menu and select Show all if it is present. And only look look look. Let me know if you find it or not.

• BlackBerry smartphone email set up and old problems owner

  My brother gave me his old storm. I put my t mobile account chip and bought the data plan and most of the functionality seems to work (I think).

  Email my brother is still in the e-mail button and blackberry cannot connect to the mail server so that I can enjoy his email and put mine.

  Also when I make a call the "My number" shows the number of my brother.

  Is there a way to fix this. He needs to unregister somewhere. He needs to go to his carrier Version to change something?

  Hello and welcome to the community!

  Stop, go back and start over with this:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Make 100% sure that your brother has completed all its stages before trying one of yours.

  Good luck!

• BlackBerry smartphones can not connect to internet via wifi

  Hello

  Can someone help me why I can't connect to the internet using the wifi connection? Prior to that, I can use my internet via wifi with no problems. Should I reformat my device?

  Sorry for the late reply. Please check this article and let me know if this can help.

  "Unable to connect to the Internet, please try again later" is displayed on the BlackBerry smartphone

  Ron

• BlackBerry Smartphones-box E-mail icon does not appear, but e-mail account is configured in fact

  I have a problem with the icon on a Bold 9790 email box. This is the icon of the envelope with the blue turning the planet.

  I have two email accounts configured in the Options-> e-mail accounts.

  However, only one is displayed on the screen.

  Who does not have the envelope-and-planet icon can receive messages in the global Messages menu, but it's confusing, because this mailbox emails mingle with calls, BBM and electronic messages in the Inbox mailbox on the other.

  How can I solve this?

  Thanks in advance,

  Tyrexionibus

  Article ID: KB14105 Electronic messages received on the BlackBerry smartphone via a built-in account also manifest themselves in the Messages folder

  1. Go to the Messages icon
  2. Click on the Menu button
  3. Go to Options
  4. Click the Inbox settings or the Inbox management
  5. Uncheck the accounts you no longer want to have in your list of Messages
  6. Click Menu , then Save

• My bb bold blackBerry smartphones get more heated and stops loading

  I have a bb bold 9780 which is about 9 months old... recently I started having this problem with my battery to reach extreme temperatures of 45 c and then sign shows a card that supposed to happen when my battery is fully charged, but gets to 40% and does not load then... I have to put my personal number near the ac to cool up to 29 c to recharge it. even the battery life is very poor... She is barely 4 hours on a full charge... I have 2 batteries... I have a 9000 "BOLD" and I of the 9780 and the two we live the same problems...

  Thanxx in advance

  Hello and welcome to the community!

  It is possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  What you describe, it is likely that your BB, which is the root of the problem... to test, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  It is also possible that your BB has a problem at the level of the material which is the cause... and, of course, the internet remote diagnosis and operating system/software recommendations will be nothing if this is the case.

  Good luck and let us know!

• BlackBerry Smartphones difference between EDGE and 3G with a BB symbol next to him? When do they appear?

  Hello

  I am new user of BB 9360. I activated a BIS plan. Now when I turn on 3G optional Mobile 3 G network on top with a BB symbol next to him get but when I turn on 2 G instead of 3 G Mobile network I get written EDGE the high right referring to the page.

  So, that means?

  Again, I am able to properly set up my e-mail account and getting the push-mail service but the App World, Facebook App BBM works not despite a BIS plan that supports the foregoing.

  Please give a solution.

  Hello and welcome to the community!

  sanjoyshaw wrote:

  I am new user of BB 9360. I activated a BIS plan. Now when I turn on 3G optional Mobile 3 G network on top with a BB symbol next to him get but when I turn on 2 G instead of 3 G Mobile network I get written EDGE the high right referring to the page.

  So, that means?

  KB02334 Indicators of State of network of networks GSM/GPRS/EDGE / 3G / 4G

  sanjoyshaw wrote:

  Again, I am able to properly set up my e-mail account and getting the push-mail service but the App World, Facebook App BBM works not despite a BIS plan that supports the foregoing.

  With a strong carrier network (for example, not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!