BlackBerry smartphones may not call, even texts

Hey geniuses BlackBerry,.

I scoured the forums and can't seem to find a situation like mine, so that's.  I will try to be as accurate as possible.  I have a 8100 Pearl who is suddenly not spend or receive phone calls.  I did some 'new' things today with him then maybe one of them triggered it.

I tried to connect my Pearl to my computer with a USB cable to access a few pictures on it for the first time today.  I realized that I didn't have a media card, so I thought that I could access it in the Desktop Manager, but unfortunately my computer does not recognize that I had plugged my Pearl.  He did, however, continue to make those computers grateful noises do when a disc is inserted and removed.  The noises that happened over and over again.  Then, the best part: my computer screen went blue and said (I don't remember Word for Word) there was a kind of "software bug" we found who was related to the BlackBerry device and had to do a memory dump.  The computer fine and somehow, nothing is lost.

I only did texts on my phone today so I have no way of knowing if I had the ability to the appellant when I woke up this morning.  I had call capacity last night, however.  A friend tried to call me and texted me that he kept getting an "error message" whenever it did, at the moment, I can still send and receive texts.  When I try to make a call about 2 seconds ago from this light, background noise of static-y connection, then it disconnects; I get no messages telling me that there was an error or anything else.  He ran an analysis of security a few times after that I put the battery and card SIM that doesn't happen when I turn on my phone normally, so I don't know if this is notable or if this happens usually when the card or the battery came out and replaced.

I seem to not have adequate (3 bars), there is no red "SOS" on the screen and the wireless is turned on.  When I got the phone I had the problem with "SOS" signal, but have not had anything since then; It has been a few years since that happened.

I have removed and reinserted my SIM card, removed my battery for 30 seconds and reinserted and tried to go through the menu 'Options' to try to discern if it is not apparent that I turned off or on low (I had no idea what I was doing).  I'm at the point where I am ready to start sacrificing things to the gods of BlackBerry to get my calls abilities restored, so if there is someone who can offer me a solution less violent I would be very happy.  Also, if you have an idea about what happened with my Blue's computer that's cool too, but I'm more concerned about the problem by calling.

Thank you

Casey

Hi Casey and welcome to the forums,

Since you have already reset your handset to reinsert the battery.  I would first of all to distinguish whether it's your card SIM or Blackberry problem.

You can put your Blackberry SIM in another phone, for example Nokia, to ensure you can make and receive calls to exclude, it is a card sim or network problem.  If you can not make calls on your Nokia phone, simply contact your carrier to find out why, could be they banned your access or sim error of voice call.

If your sim card is very good, there are two possibilities

1. If you use your blackberry with BES, your COMPUTER administrator can have banned users to voice calls, check with him or her, or compare it with other users of blackberry with the same strategy (BB, go to > options > security options > and check the name of COMPUTER policy with colleagues who can make calls)

2. problem with your blackberry software problem, I suggest you to recharge or upgrade your device software.  I noticed that you mentioned that your PC is unable to detect your device properly, please follow this KB to reload the software http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10144

Tags: BlackBerry Smartphones

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