BlackBerry smartphones no Menu for some applications on Bold 9930 (OS7)

Some of the apps that I downloaded on my new Bold 9930 with OS7 cannot be moved because it lacks the menu that allows me to move the application.  When I select the app in the 'All' view and click on the BlackBerry button, no menu appears.  It's as if the key is dead and totally inadmissible.  This only happens to some of the apps I downloaded and no matter the source.  Some were Appworld and some have been downloaded from other sources.  With other applications, a with 'Application Switch' in the top menu when I press the BlackBerry button.  The 'problem' apps work ok in all directions and I tried to remove and re - download them, but who has not solved the problem.

After much trial, error and omission, I was able to solve the problem.  Even if some of the steps below seem repetitive, none of them of the problem.  This process will take a few hours so be prepared.  Also, I have my BlackBerry through work so I have the Enterprise Server and use the Activation of the company to backup such as emails, contacts and calendar items.  The process below deletes all these data permanently without a backup of the device, so unless you have a similar business system (business) maybe this isn't the right thing to do for you.  Here's what I did:

  1. Take your multimedia card out of the BlackBerry ("BB") device.  I doubt that it has an effect, but that's what I was doing.
  2. Manually remove all third-party applications the BB help AppWorld or other means.
  3. Install the latest version of your BB OS on your computer.  I have Verizon and typed 'verizon blackberry software updates' in Google.  It brings you to www.vzam.net.  Follow the instructions to install the download file of the operating system on your computer.  (Note: I don't know if this is necessary for the next steps, but I did when trying to another way to restore the operating system.)  However, I do not know if the following steps require actually you have the new operating system to install on your computer).
  4. On the BB go to security and do a Wipe of all data security and users, installed applications.
  5. When #4 is done, connect your BB Desktop Software 6, click on the "?" in the upper right corner, then click on Support resources-> Support Tools-> Reset to Factory Settings
  6. Now go to your C drive-> Program Files-> common files-> Research in Motion-> Apploader-> open the file called "Loader".  Follow the instructions.  The "active" elements are the elements you want resettled on your BB and uncontrolled elements are the ones you don't have.  I checked (or left as checked if it is already enabled) all items that came with the BB.  By now it should not be apps, but make sure that all third party applications that you have installed are unchecked.  Now click on "Advanced".  In the next screen, called "Device Data Preservation", make sure that both boxes (remove all app data and delete all currently installed apps) are checked.  In the next screen, click on "do not auto backup and restore the device.  Now, click Finish.
  7. The BB should now be completely and totally erased.  At this point, I did my Enterprise Activation, which has restored my e-mail, calendar, contacts, etc..
  8. Now, I went to AppWorld and downloaded apps one by one and the menu that I was not before getting to move, hide, etc. apps worked fine.

I hope this helps.  Once again, if you don't have a similar Enterprise activation system, then you will need to include some kind of backup in the process described above, or else you will lose all data.  But make sure do it separately.  If you use one of the methods above to back up and reinstall, you could just reinstall the problem.

Tags: BlackBerry Smartphones

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