BlackBerry smartphones only a release attempt left - help

Similar Questions

• BlackBerry Smartphones only restore BBM contacts - how?

  Hello

  How can I restore ONLY my BBM contacts using the desktop software?  I looked through the choice of data but none like the right. I have a Torch 9800 and I use the latest office software. (6.0 bundle 1907)

  I use my BB especially for work it is setup with connection of mail company so last week when I had problems they have wiped my BB and now my email and business contacts sync works well again but I lost all my BBM contacts.

  In the restore office option, I use the "select parameters and device data" to select data to restore, but I cannot easily determine what type of data I should be restore so I didn't wipe my e-mail contacts existing or other parameters. Given that I had about 60 BBM contacts fields that show a counter that is close (and therefore looks promising) to the correct quantity are: Messages, folders, store of Trusted keys, stored key pocket, and recent contacts.

  Any help or thoughts are appreciated.

  Gary

  Hello

  gevgar wrote:

  and I'm using the latest office software. (6.0 bundle 1907)

  No, you're not... the latest version is 6.1.0 Bundle 34...

  • http://us.BlackBerry.com/apps-software/desktop/

  See this KB for a list of all databases on the BB:

  • KB03974 List of all databases on the BlackBerry smartphone

  The appropriate injector is there. It's a shame you didn't otherwise save your BBM contacts... BBM itself offers the possibility to make a backup of contacts... I've always found that more useful than the ability to backup/restore of desktop software.

  • KB20554 How to back up and restore the BlackBerry Messenger contacts list

  Good luck!

• BlackBerry Smartphones only "hotspot browser".

  I've updated my facebook application to the latest version, but just after that the update of it... i cannot connect to facebook or any other internet-based application. My bbm has stopped working and I could no longer emails. I went to the options of the browser and discovered that I could only go on the internet via a hotspot "browser"... There is no other choice. I tried the battery pull or HRT "sign up now" option but nothing happens. ".  I had my SIM card and inserted into my wife BB and everything works fine.

  I don't know what to do next... Please help

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

• BlackBerry Smartphones frozen at startup. Need help as soon as possible.

  Woke up this morning to find my Torch 9800 had run out of battery is completely dead. When I tried to charge the phone, the start screen came as normal, but it froze when he got up to a certain point, I took out the battery and replaced it after 30 seconds, the phone began to restart and then frozen at the same point.

  I reinstalled the OS on my Blackberry Desktop and have tried this several times today, but it freezes always at the same point, after about 20-30 minutes to let the phone finally very slowly her!

  I was wondering if someone can help me? At the moment my phone is completely useless to me because it froze again.

  A couple of days, that my blackberry was showing messages telling me that I had to close the web pages because the memory was full, I just ignored this message but don't know if its has contributed to the problem?

  All answers are appreciated.

  You probably (I suppose) have a third-party application or theme do something.

  Try to start the machine up in Mode without failure.

  Article ID: KB17877 How to start a BlackBerry smartphone in safe mode

  Once started in safe mode, remove/uninstall third-party applications and themes. And then try to restart again normally.

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

• BlackBerry Smartphones 4.5 OS install, need help

  I tried to update 4.5 min and there Simon that my phone has the most up to date software, but its only running 4.2.2

  I tried the installer from here

  http://NA.BlackBerry.com/eng/services/devices/#tab_tab_upgrade

  I have a Curve 8310 from AT & T.

  SOM, one can help me or just tell me why it will not update yet? I like the idea of the Visual possibilities. I can't wait to upgrade to the new operating system.

  OS 4.2.2 is the latest OS offered by AT & T, and this process of upgrade on the web online upgrades ONLY to the latest OS offered by your company.

  However, you can switch to OS 4.5 using the release of another carrier of the operating system:

  http://www.BlackBerryForums.com/General-8300-Series-discussion-curve/151886-latest-OS-8310-4-5-0-108...

  It is the most recent version available, and this is a good exit. Follow the instructions and this link, as shown in the displayed sequence, and you will be fine.

• 4 GB of RAM - only a few MB left * help *.

  Hello

  yesterday, I noticed several hick ups with lack of RAM. All running programs were arrested in a scenario for the accident. He (OSX Yosemite) I was thinking that the question might have been "addressbooksourcesync" that took a lot of RAM. Then I solved this problem so that this doesn´t application take longer, but the problem remains. I then upgraded to El Capitan, but yet all of my RAM seems to have disappeared and the machine is incredibly slow. There here are some hard facts of my analysis but I couldn t see the main issue so far. Is there someone out there who is able to help me?

  Thanks in advance,

  BR Nick!

  Model: MacBook Air 13 ", mid-2012, 1.8 GhZ Intel Core i5, 4 GB RAM

  • iStat Pro shows only 51 MB left, but always inactive 1 GB
  • Activity monitor shows 3.13 GB wired, about 800 MB of cache, most using "kernel_task". I also read a few posts on this subject, but I guess that the problem is hidden somewhere else
  • EtreCheck show 3.97 GB of RAM used, but there is not too many applications running in my eyes and I'm not able to identify the troublemaker
    

  

  

  EtreCheck version: 2.6.6 (226)

  Generated report 05.12.15, 20:05

  Time 01:43

  Download http://etrecheck.com EtreCheck

  Click on the links [click for support] to help with non-Apple products.

  Click on the links [click for more details] for more information on this line.

  Hardware Information: (Does that mean?)

  MacBook Air (13 inch, mid-2012)

  [Click for plug technique]

  [Click here for the User Guide]

  MacBook Air - model: MacBookAir5, 2

  1 1.8 GHz Intel Core i5 CPU: 2 strands

  4 GB RAM not extensible

  BANK 0/DIMM0

  OK 2 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en0: 802.11 a/b/g/n

  Battery: Health = battery check - Cycle count = 586 - SN = D8624160J6SDKRNAX

  Video information: (Does that mean?)

  Graphics Intel HD 4000

  Color LCD 1440 x 900

  Software: (Does that mean?)

  OS X El Capitan 10.11.1 (B 15, 42) - since the start time: 8 hours

  Disc information: (Does that mean?)

  TS128E SSD APPLE disk0: (121,33 GB) (Solid State - TRIM: Yes)

  EFI (disk0s1) : 210 MB

  HD (disk0s3) [recovery] recovery: 650 MB

  Macintosh HD (disk 1) /: 120,10 (Go 63,37 free)

  Storage of carrots: disk0s2 120.47 GB Online

  USB information: (Does that mean?)

  Card reader Apple

  Apple Inc. Apple keyboard / Trackpad

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Apple Inc. FaceTime HD camera (built-in)

  Lightning information: (Does that mean?)

  Apple Inc. Thunderbolt_bus.

  Guardian: (Does that mean?)

  Mac App Store and identified developers

  Launch officers: (Does that mean?)

  [loading] com.oracle.java.Java - Updater.plist [click to support]

  [loading] org.macosforge.xquartz.startx.plist [click to support]

  Launch demons: (Does that mean?)

  [loading] com.adobe.fpsaud.plist [click to support]

  [loading] com.microsoft.office.licensing.helper.plist [click to support]

  [loading] com.oracle.java.Helper - Tool.plist [click to support]

  [loading] org.macosforge.xquartz.privileged_startx.plist [click to support]

  User launch officers: (Does that mean?)

  [operation] com.amazon.music.plist [click to support]

  [loading] com.google.keystone.agent.plist [click to support]

  Items in user login: (Does that mean?)

  iTunesHelper program (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  Dropbox Programm (/ Applications/Dropbox.app)

  TuneupMyMac UNKNOWN (missing value)

  Sony Ericsson bridge Helper program hidden (~/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson bridge Helper.app)

  Other applications: (Does that mean?)

  [ongoing] com.Apple.XPC.launchd.oneshot.0x10000003.EtreCheck

  [ongoing] com.google.Chrome.48032

  [operation] com.sonyericsson.Sony - Ericsson-bridge - Helper.72352

  Plug-ins Internet: (Does that mean?)

  FlashPlayer - 10.6: Version: 19.0.0.245 - 10.6 SDK [click for support]

  QuickTime Plugin: Version: 7.7.3

  Flash Player: Version: 19.0.0.245 - 10.6 SDK [click for support]

  Default browser: Version: 601 - SDK 10.11

  SharePointBrowserPlugin: Version: 14.0.0 [click for support]

  AmazonMP3DownloaderPlugin101749: Version: unknown

  JavaAppletPlugin: Version: update of Java 7 55 check version

  User Plug-ins internet: (Does that mean?)

  WebEx64: Version: 1.0 - 10.6 SDK [click for support]

  Web of Google Earth plugin: Version: 7.1 [click for support]

  Safari extensions: (Does that mean?)

  Vacuum MyPermissions

  3rd party preference panes: (Does that mean?)

  Flash Player [click for support]

  Java [click for support]

  Time Machine: (Does that mean?)

  Skip system files: No.

  Mobile backups: OFF

  Automatic backup: YES

  Volumes to back up:

  Macintosh HD: Disc size: 120,10 GB disc used: 56.73 GB

  Destinations:

  My Passport for Mac [Local]

  Total size: 2.00 TB

  Total number of backups: 4

  An older backup: 15.02.15, 19:11

  Last backup: 05.12.15, 09:09

  Size of backup drive: Excellent

  Backup TB 2.00 size > (disk size 120,10 GB X 3)

  Top of page process CPU: (Does that mean?)

  6% kernel_task

  4% hidd

  3% com.apple.WebKit.WebContent (7)

  2% fontd

  1% com.apple.WebKit.Plugin.64

  Top of page process of memory: (Does that mean?)

  811 MB com.apple.WebKit.WebContent (7)

  496 MB kernel_task

  147 MB Google Chrome Helper (4)

  Safari of 139 MB

  Com.apple.WebKit.Plugin.64 94 MB

  Virtual memory information: (Does that mean?)

  24 MB of free RAM

  3.97 GB used RAM (682 MB cache)

  Used Swap 0 B

  Diagnostic information: (Does that mean?)

  December 5, 2015, 19:23:32 ~/Library/Logs/DiagnosticReports/secd_2015-12-05-192332_[redacted].crash

  December 5, 2015, 13:23:23 ~/Library/Logs/DiagnosticReports/secd_2015-12-05-132323_[redacted].crash

  5 December, 2015 11:04:32 self-test - spent

  December 4, 2015, 23:03:33 ~/Library/Logs/DiagnosticReports/CallHistoryPluginHelper_2015-12-04-230333_[red, agi] .crash

  You actually have a performance problem?

  Don't you worry about that. OS X, like all modern UNIX systems, use all available RAM to increase performance. The important thing is to the memory, which is green on the next page you post. There is nothing wrong. It is the way it is supposed to work.

• BlackBerry Smartphone Bold 9790 problem! Need help

  So almost a year ago, I bought a 9790 "BOLD" of Blackberry. The last two months it should automatically restart all the time. Overtime, it would get worse and worse. He would get to the point where, whenever I would call or send a message, it would be turned off. Yesterday, it was on the morning and off around 9. He lit once around 11, then it does not turn on the rest of the day. I have notes on my phone that are very important to me, and it no longer turns. Sometimes things would turn that plugged while, but once disconnected, it would be turned off. Now, plugged or not it lights. Sometimes the red lights, as it usually did when it restarts on its own. I tried to unplug battery and tried different ways to make it work, just long enough to send the notes which are important for me, for my email or something.
  
  I need help make at least on for a couple of minutes, or in order to get my notes in a safe spot.
  The notes are saved on my SD card? In which case I could just take off and get them?
  Please help me

  Have you tried to replace the battery?

  Only the media (pictures, videos, etc.) are stored on the SD card. Everything is stored on the device. That's why you should make backups using Desktop software and/or activate BB Protect.

• Frozen BlackBerry Smartphones after typing the password (). Help!

  

  Any ideas before making a hard reset?

  Last night, my Blackberry is not completely unblock after as I type my password. I type the right password and press ENTER, the password input section darkens (or it will stay on the "Enter Password" screen and seem to freeze). (If I type the wrong password it just invites me again, so I know I type the password). This is according to that multiple battery pulls.

  Sometimes, after you type the password, I can hold the blackberry button and it will bring to the top of the box that allows me to BBM, browser, homescreen, etc and I can "switch" to this program, but there is a sort of shadow frozen area enter the password on the app that never I going to and I can't use the keyboard or the trackball in these applications.

  This "box of jelly ' prevents me from using any application on my BB!

  I CAN receive calls. Barely. I can only make calls if I remove the battery and only unlock the phone and go to the option to purchase the place.

  I upgraded to OS 5 a week ago and until last night, things were fine. I hear my BB when it receives messages (work tones) or txt etc, but cannot read anything due to the lock!

  The only suspect is Google Talk, I have installed two days ago and seemed to be hogging resources and drain the battery, however the phone worked well for about a day with it on. Google Talk is perhaps run at startup and hang up things? I doubt it, but it is full disclosure.

  I also, pulled battery and removed the micro-sd card to see if it had an effect - unfortunately nothing helped.

  An analogy I can think of it is as if Windows Explorer is blocked, but everything else works.

  THOUGHTS?

  Try this:

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Try UNclicking the Google Talk application and remove the device and we'll see if that is the question.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
  http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
  Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

• BlackBerry Smartphones Re: 9360 Curve problem please help!

  An error occurred contacting the client BlackBerry World. If you have a content protection enabled on your device, please disable and try again. the same message that I get when connecting my laptop... Please help me

  I think that you... I think that you have tried. But, from what you say here, I have no idea exactly what you have tried. There are the specifics... The KB numbers would help. But telling us just what you have said so far we, we cannot say anything on what you actually tried and therefore cannot give you next steps as we have need to exclude what you have already tried. But you need to tell us exactly what you have tried (even once, would help the KB numbers).

  Please consider that we have only your words to guide us... nothing more than that. So far, your words have all the details to help us understand what you have already tried. I think you you tried something... I have no idea what it was.

  Thank you and let us know.

• BlackBerry® Smartphones BB Curve 9320 E-mail help - urgent enough.

  Hello. New to this forum, so hope this is the right place.

  This device has ceased to receive emails. I checked the settings on the phone and everything seemed fine, so I deleted the e-mail from the device account in the hope that I might add again.

  When I tried to add one more time I get the error message "bad email or password". I know that the e-mail address and the password are correct I can log online to the email account and also to receive emails on windows live mail.

  the e-mail account was also accosiated with BIS. I could connect to the BIS site without problem.

  I decided to completely remove the email from my ISP account and create a new. I always get the same error message - even though ive accosiated the new sound e-mail account BIS.

  I've updated the software of devices to a package latest version 7.1.0 2039, then tried to add e-mail once again, without success. Same error message.

  I spent 3 hours yesterday talking to my mobile service provider's technical support team and they did everything they could, but to no avail.

  This unit has been reset twice using cloth of security which did not help in the factory. Ive a service books went, gave to my mobile operator the number out of the SIM card to send new settings, but that didn't help.

  I am at a loss at this problem and im quite technical, but it baffled me and team mobile tech.

  Help is very appreciated. I'm ready to wipe the device again. It is not a problem. Unfortunately ive not back up to restore the phone back to how it was before I updated the phone software, so help in the decommissioning of the software can help.

  Thanks in advance.

  EDIT:

  Ive tried just using the following link, but still no luck.

  https://consumersupport.webapps.BlackBerry.com/EAVT/app.php?page=form

  Hi and thanks for the answer.

  Unfortunately the link you provided did not help to address the issue - but thanks to my perseverance and a wave of quick brain I seem to have resolved this issue.

  BT e-mail requires that you add the pop and smtp as: mail.btinternet.com for both.

  After several hours of talking with my phone operator mobile technical support (which did not help), my provider and even on the Blackberry phone (who also could not help), I decided, as a last resort the attempt and some common technical know-how of knowledge - I've added the address of the pop server as pop3.btinternet.com. In fact, it worked and email can now and has been implemented on the device.

  so, for anyone experiencing problems with email Adding BT to BB email addresses, try pop3.btinternet.com instead of mail.btinternet.com

  Thank you!

• BlackBerry smartphones only 1 E-mail accounts emails, instead of 2

  Configuration of curve of my father, I put in place since two e-mail accounts after you have created a user name for the account of his BlackBerry. I didn't enter the login / pw for both accounts (1 work, 1 Gmail) and they both came back successfully Setup. He receives e-mail messages only for a Gmail good (now). When I go into work account settings it is said that the message service is the Gmail account, instead of the work account, and when I go to work done say work Gmail message service option too so do not give me more receive gmail. It's as if they reflect eachother and I can't have both set up differently. Maybe I missed some options when you set up the accounts. Can anyone help? I know that this explanation was confusing (I'm confused to write it), let me know if you need more clarification. Thank you!

  I would try to remove the troubled Server e-mail account bis.  Go to the site I posted before.  Restart the device and restore the account.  See if it works.

• BlackBerry smartphones with new "BOLD" - desperate Please HELP restore historical Email with BES

  Hi all

  This is my first post. I'd appreciate any help that anyone can provide. I use a BB 8800 GSM for 2 years and was just delivered a new BB Bold 9000 GSM. I use it mainly to work with our email of the company, as well as for the address book and shared agendas. My company uses Exchange 2003 and Blackberry Enterprise Server, which I can only guess is 4.0 or 4.1. I am

  As I said, I use the BB for work and like having my available historical email because I often need to find old emails when not in the office. I saved the 8800 using the SW Desktop Manager v4.6. I also did a switching device using the DM software, while both devices were connected to my laptop via USB. He successfully restored data on the "BOLD". However on the "BOLD" I can't send or receive e-mails with my work email. I can make calls, send text, browse the web, send email from my Yahoo account which is also configured with the BB.

  I also connected to Blackberry Internet service page and updated my device on the wireless network and updated the maintenance book. This helped my account Yahoo work on the BB. However, I am still without corporate e-mail.

  My question is do I have my BES administrator to make a change on the BES? He needs to make an enterprise activation? If Yes is there a way to make the EA and always keep my historical data via Desktop Manager backup & restore process?

  If the BES administrator needs to do an environmental assessment can anyone provide detailed instructions so that I can help him or tell him in the right direction? He believes he needs to delete my account and create a new one. I was told it may need only to update or change the PIN associated with my profile.

  Any help or input would be appreciated especially experiences BES administrators. If you need more information or have any questions please fire away.

  Thanks in advance!

  You connect the BlackBerry to your work PC when you have used the device switch Wizard? If so you are invited to implement using PIN code (in bold) of the new device, and then generate a new encryption key? If yes then which should have completed the activation process to activate the "BOLD".

  If this does not happen your IT Department can issue you a new password to activate. After they do that you just have to go into Options | Advanced options | Enterprise activation and enter your corporate email address and the password, they give you, click your menu button, then choose activate. This will activate the "BOLD" to receive your business data.

• BlackBerry smartphones wipe all my data PLEASE HELP

  I tried to back up my phone with the blackberry desktop manager. I continued my password (I couldn't remember exactly what it was, I went online and to reset to the last attempt). I received the confirmation email that it has been reset, so I returned the new reset password. He said it was bad anyway and started wiping my device. EVERYTHING - all my contacts, all my sms, all my work, all emails. I jumped the battery when he was about 6% of the wiping process, but every time I got back on it starts wiping again. Please please please help me, how can I stop this? It's my phone, I have entered the correct password, I wanted to just back up my data and now I lose everything instead. Please help I have no idea who to call or where to go.

  Here is some info:

  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB25063

  Page 14

  http://docs.BlackBerry.com/en/smartphone_users/deliverables/25584/BlackBerry_Protect-User_Guide--105...

• BlackBerry Smartphones auxiliary input... Help, please

  I just bought a blackberry tour and tried to connect it to the entry in my car with a cable to 3.5 mm, but for some reason, it doesn't seem to work and continues to play music on the speaker phone. Then I buy another cable from the 3.5 mm (different brand) and it works only when you move around. Any Suggestions as to why this is happening or what type of cable or adapter I need to buy to make this work? Any help is greatly appreciated.

  Too bad I actually thought about it... the cable entry to the blackberry must have three rings around her... DLO is selling a cable that works with this http://www.dlo.com/products/view/aux-in-cable model # DLZ70002/17.  He has three rings on one side and the regular two on the other... very good product and works very well.

• BlackBerry Smartphones Newbie with 2 questions, need help.

  Hi guys,.

  hope you can help. I recently bought a BB Curve and think it's great.

  However the LED stopped working. I turned off the unit and removed the battery. When I put it in the LED lights up red, so it must work. I checked my profile settings and all say that the LED must be on. I have changed this setting to disabled, backed up, and then put it back on and saved and still no action led.

  The second question is attachments on my emails. I can't open attachments, photos, documents spreadsheets nothing. I use desktop re-Director. Is it possible to have attachments that are sent using this unit or any other bits of software? I have the only BB at work so I'm not so sure, establishment of a BB server is viable.

  Your opinion would be greatly appreciated.

  There is not all the configuration parameters for the Service of the attachment. The following table describes the supported types of attachments on a BlackBerry

  http://www.BlackBerry.com/BTSC/KB03265

  By default the LED flashes green to indicate that you are in a wireless coverage area. I found it annoying and disabled. Check the setting under Options | Screen/keyboard and turn the LED coverage indicator inactive.