BlackBerry Smartphones phone sounds do not on first convocation

Scenario: My phone is on my desktop not connected not sitting with the black screen, if someone calls the screen lights up and I see the symbal of "thought" in the middle of the screen. But until him phone 'wakes up' my voicemail picked up, the phone does not ring. If they call right back or someone else calls it in the next few minutes fine rings. Miss me several calls a day with the phone, just in front of me on in my uniform pocket. Someone knows how to fix this?

Thank you

Randy


Tags: BlackBerry Smartphones

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