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• BlackBerry smartphones "sign in"button on BlackBerry World does not allow the connection of Firefox 23

  The website allows me to do a number of other activities, including recording successfully after clicking on the button 'register '. It's very strange. I have a few ideas.

  DoNotTrackMe 2.2.9.618 expansion was the culprit.

  Thank you for suggesting that the troubleshooting help!

• BlackBerry Smartphones Blackberry ID Sign In message

  I rebooted my phone and now have a Blackberry ID Sign In message.  I put in my Blackberry ID username and password, but it is to say that they do not match.   How can I get rid of this please?

  Unfortunately, from zero has been my only option I could not the BB ID log in on my phone is off.  All that now.  Thanks again.

• No. phones smart blackBerry smartphone made by BlackBerry - is it true?

  German press reports the end of BlackBerry as a manufacturer of smartphone.

  http://www.Golem.de/news/Mobilfunk-BlackBerry-entwickelt-keine-smartphones-Mehr-1609-123511.html

  Is this true? And delays in updating a hint of the near end of the BlackBerry smartphones? Both sell hardware as possible before moving to a software developer pure offering solutions to large business customers? And stop doing anything for the devices the year next after a last updated OS10 and Android?

  It is a promised how much official BlackBerry will support the PRIV and the DTEK50?

  What?

  http://blogs.BlackBerry.com/2016/10/the-future-of-BlackBerry-devices/

  "Stop us handset hardware development and take full advantage of third parties to develop the hardware and to distribute and support the BlackBerry handset brand."

  BlackBerry has signed a manufacturing contract, or in other words has had industrial partners. But BlackBerry has made the development and design, marketing and support. In the statement of BlackBerry itself, which ends. It will allow software; Is no longer develop and commercialize and support material.

  So to the OP, Yes to your first question.

• BlackBerry smartphones can not upgrade world BB (I think)

  A few weeks when starting AppWorld on my phone, it said I needed to upgrade my AppWorld/world software.  I went through a process of downloading, including the signing of an agreement of the user, who probably took care of him.

  But I don't, because I didn't take over the world.  Here's what I'm trying to start:

  Press App World icon in the home screen

  Message appears: "to continue using Blackberry App World, you need to upgrade your current version. ..."

  Select [update]

  A web page loads up, that resembles http://appworld.blackberry.com, except that do not load images

  And here I go, because I do not know what, if anything, I have to have from there.

  I have a Blackberry 8350, and the OS is (I guess)? 5.0.0.601.

  Help please?

  Hello and welcome to the community!

  Please try this sequence:

  (1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

  (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

  3) install a new copy of AppWorld (on your BB)

  • http://BlackBerry.com/appworld/download
  • Yet once, if he asks to restart, do.

  (4) restart another Batt-sweater

  (5) see if it works now.

  See you soon!

• BlackBerry Smartphones how restore server BB Phone again BB 9720

  Hello

  I need help. I just got a new 9720 BB after that my old BB 9220 phone stopped working. Before the old defective phone, I got my data backed up on the server by using BB BB protect.

  I signed into my new BB using my BB ID and my BBM restored 9720 my BBM contacts. However all data like contacts, Notepad, messages, e-mails and whatsapp are not restored.
  Whenever I go to BB protect app, it does not give me the option to restore, rather they want to back up my current phone.

  Can anyone help me to restore all my data saved on my old BB Phone on the BB to BB Server protect in my new BB Phone?

  Hello fsina

  Sorry, I use no more BBOS device, but you can find something useful in this article: How to use BlackBerry Protect to restore data to a BlackBerry smartphone

  Good luck.

• Maintenance of blackBerry Code signing

  The Service of signing authority of BlackBerry for the OS of the Tablet is currently being upgraded.  We expect that there is very little impact, but there is the potential for signature requests and registrations to fail.

  We apologize for the inconvenience. If you do not receive a failure simply submit your application.

  This does not affect the order of the keys for code signing.

  Signature of BlackBerry Smartphone applications is not affected.

  It is now closed.

• My screen blackBerry Smartphones has been frozen all day? Help, please!

  Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.

  This morning, installed an app to rename my files of music, called MTagz or something like that

  directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.

  Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.

  I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.

  Thanks for your help

  Hello and welcome to the community!

  Given your procurement method, I recommend that to start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.

  Regarding your question as stated, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry Smartphones Indian (Hindi) language support on Blackberry Torch 9800

  Hello

  I saw my colleagues read specifically the Indian language Hindi on their Blackberry smartphones. However, even does not work for me, in applications such as Facebook, instead of the local language it shows only special characters.

  I tried searching and found that we can add languages through the Desktop Manager > Applications > Langauge Support. However there is no option under Applications as language.

  Please help on this.

  Kind regards

  Julien

  Hello

  Hindi is supported on BB Torch(Read/Write). You can even type the keyboard to the Hindi screen.

  To install Hindi fonts:

  Go BB Desktop Software--> Applications

  In applications under Asian language press select and choose Hindi (click the sign '+' to download and install.)

  If you need other info email me at [email protected]

  Thank you

  Anurag

• BlackBerry Smartphones Can not put in place a personal e-mail account. I have only option to activate a company account

  Hello.  I've worked for a company and access enterprise server needed to receive e-mails from company on my Curve 9330.  When I need is more capability, I called my provider, Sprint and cancelled my plan Enterprise Server and was able to set up a personal email account.  I need to recharge the phone to the default values and now when I go in the installation program to configure a personal e-mail account I only get the option.  When I select the email icon I automatically join in a sign 'no active account' and wonder of my enterprice account activity by providing an email and a password.  I don't have these and my personal e-mail id and password do not work.  I looked through the forums and follow the suggestion which has not solved the problem.  I also called Sprint and confirmed I have more company on my account/plan, in addition to checking with my local cable/internet provider that they do not cause the issue.  I rebooted the device 3 times today and have not made any progress.  Any help would be appreciated.  Thank you.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should contact your mobile provider for official support... but, this time, not only ensure that BES is deleted, but the BIS (BlackBerry Internet Service) is active, this is necessary in order to have personal email accounts on your BB device (as well as many other owners of BB services).

  Good luck!

• BlackBerry Smartphones blackBerry AppWorld comes out with an error message and even that the account of Blackberry ID (inaccessible)

  Hello!! Appworld does not open. Instead it will show an error message (it is a problem with the current Session. Please sign in to continue. Error ID: 30702). While the Blackeberry I intend to come out of this message (unable to update your Blackberry ID account information). I use a blackberry Torch 9810 with 7.0 on this OS. Please, what can be done to remedy this disorder. COS I already tried to uninstall the software and reinstalled again still with no positive results.
  P.S: it works fine before. The blackout began about 3 weeks ago.
  Thank you

  Hello

  Here's a knockout who deals with these errors:

  • KB28212 "Unable to connect to your BlackBerry ID account" or "Impossible to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

  I hope that it contains something useful! There are also several existing threads on this site, which discuss that exact error... your opinion of those who may prove useful, and a search of this site, by using the code, or an error message should reveal all the existing threads that are applicable to you.

  Good luck and let us know!

• E-mail blackBerry Smartphone Accessing account telephone e-mail settings and BBerry

  My problem is with my Blackberry Torch 9810 e-mail accounts. I have two accounts and it doesn't seem to work. I tried to access my accounts but now get a login to the screen of Bberry with [Personal Information deleted] ID and ask for password. I never have that in place. When I use the 'forgotten password' button, I get a message that reset instructions were sent to [Personal Information deleted] I have no idea how to do to access this account. Can you help me?

  If BB ID is, as you say, new for you, then someone has configured this device with a BBID, and you can or don't want that. BBID is used to help to be sort of a "single sign on" to many things... BIS configuration, BBM, BB Protect email, etc. If you have not created this ID from BB, while you should really do is delete and create a new brand for yourself, that you store the credentials for, as you will need it from time to time (as you do now).

  To remove the unit BBID and then create one for you, you must WIPE totally clean unit... This will make the device as it was brand new, so all the data and the applications that you have installed will be gone.

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  Make sure that you have good backup of everything, as you need it - you can find the backup instructions in the auto-sig on this post.

  But, if there is a chance that this BB ID is indeed something you created, but simply forgot, then you can try to get back into it. To do this, start first with them please:

  • KB28685 How to reset the BlackBerry ID password by using the password recovery question
  • KB32111 "The link is no longer valid." occurs when you attempt to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Impossible to reset the BlackBerry ID password when using a hosted BlackBerry email address
  • KB28232 Reset blackBerry ID e-mail are not delivered to the mailbox associated with

  If you have forgotten your ID BB credentials AND access non - BB (for example, Outlook, webmail, etc.) for the e-mail account which is currently configured on your account ID from BB, then these instructions should help you regain access to your account ID from BB, even without the issue of recovery or password (Please read them all carefully to find the section you depend on).

  However, if you do not have access to this e-mail account, or if you have never successfully validated your BBID account, then your challenge is much larger, and you have a choice to make depending on your situation:

  1. If you have no AppWorld records you need to keep (for example, buy folders for the applications), then simply drop the BB ID and create a new. To do so, however, requires a device WIPE:
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  2. But, if you do not have AppWorld documents that you need to keep, then you need human intervention. To receive, you must ring to the top of your mobile service provider and convince them to escalate your case up to BlackBerry. In addition, you must convince BlackBerry you with a solution - which probably will be reset your current BB ID so that you can access it again or you will need to create a new BBID and they will manually move your purchase to the wire records. Note that I don't know if they will be willing to do, but there is no other way I know of to keep your prior AppWorld purchase records.

  Good luck!

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• Ability to send SMS blackBerry Smartphones No.!

  I have a bb bold 9780, just updated to 6.0 - bundle2921 on the advice of someone at rogers technical support.  It's a phone Bell, get it unlocked with the network mep code. When I tried to set up the e-mail, he said:-"your device had a problem connecting to the server." It is the business version, I think, I don't know too much about these phones, but when you try to disable the password function, there is a padlock icon next to the box with a check mark in this document, indicate that the setting cannot be changed.  The text messages icon is there, but there is no way to compose a new text. When you go to any contact in the contacts list, you can usually press the bb button and one of the options is to text the person. On this one, send SMS is not an option.  It seems to me that it may have something to do with the service book, but I can not change anything here either. Help!

  Hello and welcome to the community!

  First things first... If this BB is now or ever was associated by BES (since you said 'business',) then that must first be broken before you try anything else... the symptoms you describe are usually a BB sign that was once associated with BES, but the it policy was not properly cleaned. See this to verify:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  If that turns out to be true and you are sure that you are not now a BES user to 100% (for example, you got this BB 2nd hand and the previous owner has had not the it policy, but they "divorce" it from the BES server), then you can clean it with this procedure:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Take account of the warning... and therefore the reason why I said to do this first before trying anything else, because this will completely WIPE the BB clean, returning as long as "new factory", but the it policy will be gone.

  If you have data that you need to keep, then by all means do a backup first... but, when you restore, DO NOT do a restore roughly... If you do, you simply put it on board policy... rather choose you need when you restore specific databases, avoiding in particular those that have something to do with politics.

  • KB03974 List of database for the blackBerry smartphone

  Good luck and let us know!

• Service of blackBerry Smartphones concerns tarnish Blackberry

  Hello

  I'm a university student who has had my BlackBerry Bold 9780 for these last two years and have nothing but LOVED. I depend on my device smartphone for a number of functions throughout my life of all school days and have been nothing but satisfied with my phone! However, last month I had quite the battle with my provider MTS who seems determined to tarnish my relationship with my camera. You see, when I bought my BlackBerry I signed up for an extra year of warranty service to protect my camera, just in case something should happen after a year to ensure that you provide your customers. In early may, my screen started to give me problems, so I sent it in for repairs through my provider MTS and when I got back, I noticed that my unit was now working more slow and more problematic than when I had originally sent away. Now, I realize that this issue is not topically unrelated to the Blackberry, but I bring this to your attention today such that you might be able to do something to prevent suppliers of 'maintenance' your devices incorrectly and give your business a bad reputation. I decided at this stage I want to update my phone and will probably buy the rest of my contract with MTS and switch to a more professional provider, however I would definitely consider buying another BlackBerry device, but only where I'm assured that I would get a certain level of care from my provider.

  Your really

  Brandon

  A concerned customer

  Brandon, welcome aboard!

  First of all, we, like you, are BlackBerry users.  We love to help others with their problems of BlackBerry, but as a regular user, we have no control of how your carrier solves your problems in service.

  That being said, I suggest that you return to MTS to tell them that they have not fulfilled their obligation to provide a satisfactory service in your device.  They are contracted by BlackBerry to support your device.  If they are unable to provide a solution, they want to escalate your problem directly to BlackBerry technical support free of charge for you.

  Please go back to them and tell them to finish the job they started; It is their contractual obligation.

  Keep us in the loop.