Service of blackBerry Smartphones concerns tarnish Blackberry

Hello

I'm a university student who has had my BlackBerry Bold 9780 for these last two years and have nothing but LOVED. I depend on my device smartphone for a number of functions throughout my life of all school days and have been nothing but satisfied with my phone! However, last month I had quite the battle with my provider MTS who seems determined to tarnish my relationship with my camera. You see, when I bought my BlackBerry I signed up for an extra year of warranty service to protect my camera, just in case something should happen after a year to ensure that you provide your customers. In early may, my screen started to give me problems, so I sent it in for repairs through my provider MTS and when I got back, I noticed that my unit was now working more slow and more problematic than when I had originally sent away. Now, I realize that this issue is not topically unrelated to the Blackberry, but I bring this to your attention today such that you might be able to do something to prevent suppliers of 'maintenance' your devices incorrectly and give your business a bad reputation. I decided at this stage I want to update my phone and will probably buy the rest of my contract with MTS and switch to a more professional provider, however I would definitely consider buying another BlackBerry device, but only where I'm assured that I would get a certain level of care from my provider.

Your really

Brandon

A concerned customer

Brandon, welcome aboard!

First of all, we, like you, are BlackBerry users.  We love to help others with their problems of BlackBerry, but as a regular user, we have no control of how your carrier solves your problems in service.

That being said, I suggest that you return to MTS to tell them that they have not fulfilled their obligation to provide a satisfactory service in your device.  They are contracted by BlackBerry to support your device.  If they are unable to provide a solution, they want to escalate your problem directly to BlackBerry technical support free of charge for you.

Please go back to them and tell them to finish the job they started; It is their contractual obligation.

Keep us in the loop.

Tags: BlackBerry Smartphones

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