BlackBerry Smartphones trackpad wont help

Similar Questions

• BlackBerry Smartphones trackpad

  Hi........ I use 9320 BB curve... In my smartphone, trackpad freezes often... I erased my logs, but in any event it free sez...

  Please follow the steps to realod the operating system on your device.

  For reloading are, of course, you have the internet connection and the Blackberry Desktop software on your pc.

  1. Connect your device to your computer via a usb cable.
  2. Open the Blackberry Desktop software and type the password Blackberry samrtphone.
  3. On the home screen, you must click the device, and then click Update.
  4. Click the view other versions and select the latest version of the operating system from the operating system 7.
  5. Then click on install and install the update.

  Please let me know if you face the problem again.

• BlackBerry Smartphones trackpad lights out

  My phone is bb torch 9860, the lights around my trackpad died suddenly, I felt a lil bit confused bcause I don't do any mistake, in fact, anyone can solve my little problem here?

  Hello from Montigny,

  Welcome to the forums.

  In this case, we can try to reload the software on the BlackBerry® smartphone to make sure she is running the most recent version and there is no problems with the operating system.

  Here's how to make a backup of your BlackBerry smartphone http://bbry.lv/oPVWXc

  Once you have saved your BlackBerry smart phone, please follow the link below to complete a clean reload of the BlackBerry smartphone software.

  Link: http://www.blackberry.com/btsc/KB03621

  Once completed test and go ahead with a selective restore, here is how to restore http://bbry.lv/qgQxLo

  Thank you

• Net_bb_rim_error blackBerry Smartphones - please please help

  My 2 "BOLD" constantly of to net_rim_bb different errors as net_rim_bb_messaging_app and other such errors where it is said the process responds and asks me to terminate. Despite terminate a mistakes very soon many other errors like this show up. I was not able to solve this problem for over 5 hours now and I can't operate anything. Some time my phone connect even if I try to call it. Other times I am able to meet and talk. Its like my phone is partially frozen for missed calls, emails and other icons are the same for the last 5 hours, but sometimes I am able to access some applications however, I'm completely unable to exploit one of my apps and even open other files like e-mail, call log, messages, etc.. I tried reset soft and hard but not completely succeeded.  Please help me as soon as possible. Thank you

  Details of the phone: Blackberry 9700 v5.0.0.680 (1149 Bundle, platform 5.1.0.160)

  Hello and welcome to the community!

  You said "hard reset", but I can't tell if you did exaclty or not... Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  In addition, you could try to start in safe mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  and delete the most recent thing (s) you have installed just before this problem started.

  After that, it's an OS Reload try... but we're going to stay on it for the moment.

  Good luck!
  Best!

• BlackBerry Smartphones Email icon help please

  Help, please. My email icon remains the same when there is no emails. To only show 56 emails when there is none even after resets hard.

  Hi and welcome to the Forums!

  I suggest a search of message:

  • KB21879 How to search messages unread on the BlackBerry smartphone

  Good luck and let us know!

• BlackBerry Smartphones SMS TEXT HELP! (and bbm)

  My pearl cannot receive new texts.

  It only gets new e-mail...

  and unless I have register earlier texts (before this problem happened), all the rest are deleted...

  also, my bbm conversations had all been cleaned...

  I rebooted my phone from TONS of time... is there a way to reset the phone?

  It comes from occurring as you face constraints of memory in your device. The low memory manager (LMM) is activated automatically when the flash available on the BlackBerry smartphone memory decreases less than 400 KB. Flash memory is used to store such as Messages, calendar, Contacts, tasks, Notepad BlackBerry smartphone applications and third-party applications.

  Perform the following steps-

  1. Give a soft reset by removing the battery for 30 sec.
  2. Check the amount of memory is free in your device to Options -> status -> free memory. To view all aspects of database go to Option -> status -> click on the Menu button and then select the database size
  3. Remove the less frequently used application. To remove go to Options -> Advanced Options -> Applications -> highlight the application you want to delete-> click Menu , and then select Remove
  4. If you stored your image in the memory of the device to move them to your media card

  Check the below knowledge base-

  How to qualify for low-memory situations on the BlackBerry smartphone

  How to maximize space and power battery life on the BlackBerry smartphone

  Lack of memory according to the free file on the status display field

• TRACKPAD blackBerry Smartphones IS BLOCKED HELP!

  Can someone help me please. I got my blackberry last week and the trackpad is frozen I tried a battery pull, pushing down to the metal plate, with or without sim card, update, change in sensibility and everything else. It does not work the thing of the plate of metal worked for 2 days and then it froze again. PLEASE HELP ME!

  sehgal_disha wrote:

  same problem... do wat 2. ?

  I have no strong idea on ehow, resembled what people said and tried everything. I even had to wipe and try that... No difference

• BlackBerry Smartphones Trackpad and keyboard does not.

  Hello. I have a Curve 8520, I got it almost a year ago. Yesterday, an APP ERROR 523 appeared on my screen, and I discovered that an application crashed. So I tried to improve my OS from 4 to 5. He succeeded, but I couldn't scroll press OK. After a couple of hours trying to scroll down, I pressed the OK button. But my trackpad and keyboard does not work well, because when I pressed the home button my BB does not show the home screen, instead, it shows me my directory. Please help me with my problem, suggestions are appreciated.

  Hello and welcome to the community!

  From what you describe, I would recommend a clean OS reload.

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for each model. Please use those as a reference as you go along.

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. You can even use a different OS package carriers simply insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML. remember that you remove from your PC, no matter what other packages devices OS BB as having more than one installed on the PC can cause conflicts with this procedure.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  You can also get the BBSAK (BBSAK.ORG) utility and use it to completely erase your BB (the result will be a 507) and then properly reload your operating system.

  Good luck and let us know!

• BlackBerry Smartphones Trackpad not working not

  Please help so I received a text message on my blackbery 8520 and I entered the password as usual and the trackpad would not move, I couldn't scroll but I could click but does not scroll please help.

  Ok. The problem can be well mechanical.

  Open the rear cover and remove the sim card and the battery. There is a small rectangular stainless steel metal plate which is the cover for the touchpad. On the left side of the plaque next to the sim card is a small sweet white piece of sticky paper covering a torx screw that holds the plate in place.

  Use a torx screwdriver with a bit of size of T5 and carefully remove the screws, remove the metal plate, then reinsert and replace and tighten the torx screw. You will find that the screw was loose and the plate cannot have been firmly in place. It may solve your problem for good as a loose torx screw prevents the touchpad or the optical block to make the necessary full contact inside this cover.

  Make sure not to lose the very tiny torx screws while working on this topic. You can get a torx screwdriver very cheap with a set of bits of miniature for a few s all about £ or $' s. make sure there is a bit of T5 in the game.

  A temporary solution that could help until you get the right screwdriver is to put firm pressure on the cover of metal plate with your finger. This does not work for a while but the gel always returns.

  Another fix recommended by some is to remove and reinstall Blackberry software, but is not a reliable solution, given the issue of loose screws. The only real difficulty is to follow the procedure above, as long as your touchpad is not physically defective and must be replaced.

• BlackBerry Smartphones Trackpad freezing after trackpad replaced several times. Advice please.

  I have a 9300 Curve with OS 6. I can't return the unit to the original vendor (out of warranty).

  It's the kind of case.

  1.) Trackpad stops scrolling after the backlight turns on again. After a delay of 10 seconds, it works well

  2.) after an hour or two the trackpad stops scrolling completely. The "push button" trackpad works well.

  (3.) I have hard reset the device. Trackpad will stop working completely (does not scroll and pushing as a button does not work either)

  4.) I send phone in for repair.

  5.) if it works after "trackpad cleaning and replacing" my phone works very well for a few days. Then the problem starts again.

  6.) If cleaning does not work, they replace my trackpad. This usually works for a few weeks to a month. Then the problem starts again

  I'm sick of having the phone is sent for the trackpad to replace just over and over again.

  Does anyone have advice? Or ideas on what is the REAL problem? Pleas help. I posted a similar topic 3 months ago, when the problem occurred. But no one answered. Suffice it to say that I still have this problem.

  Yes, you can try to reload the software, but it looks like you're under OS6 already.

  http://us.BlackBerry.com/support/installpc.jsp

  I think this is the card that gives you problems.  You can try to reinstall the software, but I don't know if this will help.

• BlackBerry Smartphones Trackpad does not - Touch screen work

  I bought a Blackberry 9900 in September 2011.

  in July 2012, I had the phone replaced under warranty as the WiFi signal went funny (he was VERY weak all the time) as the speaker was roaring because of play a little hard, so I got the handset replaced under warranty.

  Blackberry 9900 replacement handset was working fine until about a month, when my trackpad kept work stoppage. I thought that my phone had frozen, but I could still navigate the phone using the touchscreen. the trackpad works again after 10 seconds.

  I tried to restore the firmware of phones at the factory version, I also tried the last updated one (7,1 Bundle 2061), but still no joy - im guessing the problem is hardware related.

  What are my options?

  my phone is not covered by manufacturer's warranty is it?

  Hello and welcome to the community!

  I suggest a completely clean OS reload... perhaps to aid installation method below 'skeleton' slow...

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  BenRichardsFife wrote:

  my phone is not covered by manufacturer's warranty is it?

  Only your warranty provider can answer this question for you. Everyone must respect all terms of warranty you received with your purchase (your contract, purchase, governs all), which can be less or more generous than those extending from the RIM. There might be a good read for you here:

  • http://us.BlackBerry.com/legal/handheld-limited-warranty.html

  Good luck and let us know!

• BlackBerry smartphones I need help!

  OK, I rebooted my machine and this message.

  Error 102

  Reloading software

  For more information, please visit: www.blackberry.com/102

  reset

  then we're back to zero and the same message appears, I went to the page and I downloaded the software and it says: once your device is pluged into the computer it will say: conect to device cant, updated

  but he wont even say, it can not conect.

  can anyone help me or I have to find a RIM Office and go for help?

  It's a new bold 9900 if that helps anything.

  This is a procedure blindly; Sometimes it will hit it off on the first attempt and other times it will take several attempts.  The only advice I can give you is to try again.  If it still does not respond, disconnect your phone, plug it back again try until it is recognized by the BlackBerry Desktop Software.

  I hope that helps you.

• ID error blackBerry Smartphones: 40730 need help urgent to reset the password *.

  Hi team,

  I need help to reset the password for the BB APP world, I logged this site:- https://blackberryid.blackberry.com/bbid/main/login.seam?callbackuri=&i=4218081 this link is send me by email a password reset agin to the BB user ID which is (info personal removed) @blackberry.com is my user name. How can I get the password from there when I ask to reset the password.

  Donmenezes wrote:
  Hi guru,.
  Thank you for the answer. I followed the entire process, but none the case on all the links there is an option to send the password to reset BlackBerry ID to an external address is e-mail that is for example:-gmail account. I really need some request you please explain myself better.

  I think that you read correctly... re-read the Workaround"" section. He said nothing to do anything to your GMail account instead, you must follow the instructions, log into your BIS account (from a PC or your BB... it will be much easier to use a PC well) and activate the automatic redirection of your @bb to your Gmail account. Then return the password reset email, access your GMail account, and you should receive the email to reset it in order to finally use it to solve your problems.

  Please follow exactly the instructions and if you don't follow some sections, he cites exactly with what exactly you did and what exactly doesn't work correctly (point by point, please, with all the details). I can't explain that any better unless you are specific about exactly where/how you're stuck.

  Good luck!

• BlackBerry smartphones can someone help please?

  up to a few days a go, I was able to surf the web and send/receive surveys bbm so I was on the phone, I contacted blackberry and they said to contact my service provider, so I did it and then we me contact blackberry once again, so I don't have all the answers. There is nothing wrong with my phone while I'm not in a call, but it's a nice feature to receive surveys bbm so I was in a call, I reset my whole phone and I'm still not having any luck can someone help me please?

  3G or WiFi is the only service on this device which will allow the data at the same time as a phone call.  There's no other way.

• Application blackBerry Smartphones 200 - please help error

  Help, please! I have a Torch 9800 - started to download the new operating system and was not successful - instead, my phone won't work no - app error 200 shows. I've tried a soft reset and also removed the battery (several times)... when I connect to Desktop Manager, my computer does not recognize that I am connected. I'm going on vacation and really NEED my phone - and would appreciate all help... Thank you

  At this point, you have to reconnect to the BlackBerry Desktop Software to get anywhere with your phone.  Take a look at this article from RIM:

  http://www.BlackBerry.com/BTSC/KB10144

  I hope that helps you.