BlackBerry Smartphones unable to connect to new ISP Mail

Similar Questions

• BlackBerry smartphones unable to connect mobile to PC with Bluetooth

  BlackBerry 8520.

  Unable to connect to the PC using Bluetooth, keeps asking: "digital password? Where can I find it?

  I tried to use the PC Bluetooth to find my cell phone, but nothing happens

  Any help gratefully accepted.

  The first time you connect your device to another bluetooth device, it asks you to specify an authentication key. You can make one yourself. Subsequently, the same password will be asked on the device that you connect to. It's just to be sure that you are connected to the device you want.

  So just type what you want, and then the same code will be required at the other end :-)

  I hope this helps...

  Dimi3

• BlackBerry smartphones can not connect to the e-mail server

  Hi guys,.

  The first time at the forum hope it will be useful.

  I got a Blackberry by a friend (who was already on an Orange Mobile contract) and I swapped my Orange SIM in the Blackberry. Note: I don't have existing e-mail accounts set up on my previous phone.

  The phone works very well (calls, WiFi + 3G navigation) but I have been unable to set up my email. When I try to do this by using the Setup Wizard (and click e-mail SETTINGS), I get the following error message:

  -     " ? Your camera has a problem connecting to the server. Try AGAIN or CANCEL.

  .. .so is probably a matter of settings. However, when I picked up the phone at the local Orange store, they were unable to help me.

  Any ideas?

  gyp

  gyp, greetings and welcome to the Support Forums of community BlackBerry.com.

  Your SIM card account includes THE BlackBerry data plan? You who will have to setup email and many others still the BlackBerry data functions.

• CONFIGURATION of E-MAIL blackBerry Smartphones unable to put in place the mail on my blackberry bold 9700

  Problem:

  Cannot set up email (NOT BUSINESS)

  Main menu > Configuration > "e-mail account".<-- when="" i="" click="" email="" account="" nothing="" happens,="" will="" not="" open="" up,="" in="" the="" off="" chance="" it="" does="" open="" up,="" it="" allows="" me="" to="" select="" either="" "internet="" mail="" account"="" or="" "enterprise="">

  If I select the Internet e-mail account I will need to return to the Setup page, if I select company it will allow me to go to the next page. But I'm not trying to set up a corporate email account.

  Support: Bell

  Phone: BlackBerry Bold 9700

  Troubleshooting efforts tried:

  -Battery pull & learn from Sim Card

  -Reset

  I called technical support and it is indeed a problem with the update of the OS 6.

  They sent me a link to update and now it works.

• BlackBerry Smartphones can not connect with BlackBerry servewr

  Today, for the first time, my Curve 9300 unable to connect with the e-mail server. I do not receive my mails and can not delete and enter setup new email accounts.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones could not connect to the WiFi system at home - "unable to get an IP address.

  Like many of you, I have WiFi connection problems with my new BB9700.

  When I'm out of the House, I can see my BB, find local WiFI hotspots and I can connect to them immediately.

  However, when I get home, my BB doesn't connect to my WiFi, return the following error message:

  Unable to connect

  Reason: Could not obtain an IP address

  I downloaded the latest version of the software BB (now running version 5.0.0.351), cold all started in view (router, telephone, coffee table and the cat) but still the same error. My foot pain, the cat is not about me and I still can't connect to the House! Of course, my carrier connection works perfectly like their outrageous fees structure... (They are 3G or Hutchinson Telecom under a different name).

  My WiFi access provider (PCCW / HK Netvigator) checked my system configuration and report that everything works correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the guy from the hotline can see when I connect each of them to the system.

  I tried different combinations of switching the usual options on and off on the BB but always get a connection.

  SO, any of you kind of people you have a solution other than the cat suddenly once again?

  Thanks in advance,

  RS. HK.

  Dear Mike,

  I basically solved this issue will me a LOT of searching.

  Step 1.

  Router

  MAC address of my Blackberry 9700 has added to the list of MAC access on my router configuration. (Subject to the router to save settings)

  Step 2.

  Router

  Reset the Security Type on router configuration None (presented to the router to save settings)

  Step 3.

  BlackBerry Bold 9700

  Delete the profile of my WiFi at home in the WiFi Options

  Step 4.

  BlackBerry Bold 9700

  Reentry into the profile of my WiFi at home in WiFi Configuration

  WiFi in the House. SUCCESS AT LAST!

  Step 5.

  BlackBerry Bold 9700

  In manage connections, unchecked Mobile Network (i.e. Off and No Way can connect to my 3G service provider)

  Step 6.

  Turn off the Blackberry Bold 9700.

  Battery pull.

  Restart the Blackberry Bold 9700.

  The House immediately found of WiFi Internet and all other functions working perfectly.

  Only problem is now my home network is unsecured. (Can't get the IP address if WEP security is enabled)

  So it's all good now and forward it to someone else who has the same problem.

  Happy Chinese new year!

  Rick

  Hong Kong

• BlackBerry Torch 9800 smartphones, unable to connect to Wi - Fi

  When I created my Torch 9800 to connect to Wi - Fi, the home screen indicates the SSID of the access point, but when I try to use the browser, it displays "unable to connect to the internet, please try again later.

  The 'Device and status Info' screen reports the WLAN IP address as 0.0.0.0.

  My Wi - Fi point reports that the BB is 'on' and it is assigned an IP (192.168.2.17).

  At one point my initial screen has reported that three available updates.  However, whenever I clicked on a line with an update, an error message reported that "the data service is not operational" and the message about the update have disappeared.

  Snooping with Wireshark show that, when the BB is enabled, an ISAKMP tunnel is established between the BB (at the address 192.168.2.17) and segw.uma.rogers.com (to 74.198.30.49), so there is absolutely nothing wrong with the wireless connection.  (My cell provider is Rogers).

  My BB was received (all-new) beginning April 2012, and I've updated the device of the bundle bundle 6.0 695 to 6.0 2921 on 2012-04-12, after installing the Software Desktop on my PC.  (Desktop software offers the update, I did it just; I wasn't even aware of this community at later.)

  Any help to solve this problem will be appreciated!

  BillJ wrote:

  jwatwood wrote:

  «... and that I should contact the manufacturer of your device to solve Wi - Fi problems.»

  It's news to me.  Way to go with customer support, Rogers!

  And what happens if your browser did not work at all?  It is not cellular, it's the internet.

  This gave me the idea.  After having poking around in the different screens of the phone, I realized that defining "Data Services" under "Mobile network" to "off" turns off * all * data services, including a Wi - Fi connection.  This opens me to charges on cellular data binding, but the flaw in my plan "pay-as-you-go" is to ask me money before allowing access (and only for navigation), so as long as I open the browser outside of my home and my work, I'll be OK.

  Thanks for the tip.

• BlackBerry Smartphones unable to continue the session to move email yahoo to new BB

  in managing Email accounts, I can access my e-mail with my BB username and password settings, a new BB device is detected and I can choose to move my e-mail account, but I get the following error after I entered my e-mail password and select 'enable '. :

  "Sorry, impossible to continue your session.  Please log in again. »

  Please notify.

  G

  So... is this a new BlackBerry smartphone for you?

  Please try this, using your BlackBerry browser...

  Go to mobile.blackberry.com

  Scroll down to Communication and e-mail.

  Choose the appropriate email, configure the options.

  It works for you?

• BlackBerry Smartphones strange BIS connection behavior... how to add new account?

  Hi I created a BB e-mail account via my Storm and it worked like a charm.  But when I went to log on the site of BB on my computer at home (http://bis.na.blackberry.com/html?brand=vzw), it would not accept my password... even if I know it's good.  Ask for the site to send me a password does not work, as I had never actually received the message on my phone.

  So I removed the e-mail account of BB on the thought of my phone that I would like to re - add just to see if that fixed anything... but when I try it tells me the username already exists.  If I ask the site to send my account information to my PIN, I get a message that my username and password do not exist.  And when I go to create a new account via the BIS Web site, tells me that the username already exists.  Is not a common user name, so there is no way someone he recorded in the short time between deleting my account and trying to add new.

  How to re - add the service with my previous username without clicking on the button "create a new e-mail account of BB?

  Help!

  That did not work, unfortunately... so I ended up calling the technical support of Verizon and they managed to re-pair my phone with my BIS account orphan.  Sounded as if it was a fairly simple process, but apparently not something I could have fixed on my own.

  Anyone having this problem: just call Verizon!

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones unable to synchronize contacts with Desktop 7 subfolers

  To set up synchronization of the various folders and files of data using BlackBerry Desktop Software 7.0, follow these steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry Desktop Software, and then click Organizer.
  3. Click Configure next to the type of data (Contacts, calendar, tasks, notes) which requires sync with a folder.
  4. Click Advanced...
  5. Select the folders tab.
  6. Select the radio button to select different Sync.
  7. Navigate to, and then select the specific item to be synchronized in the list and click Add
  8. Click OK.
  9. Click OK.

  Thanks for the Info. not familiar with the forums. Have since found the solution. It is a problem of blackberry, I had to set up a new profile of .pst and import all data.

• BlackBerry smartphones can not connect to internet via wifi

  Hello

  Can someone help me why I can't connect to the internet using the wifi connection? Prior to that, I can use my internet via wifi with no problems. Should I reformat my device?

  Sorry for the late reply. Please check this article and let me know if this can help.

  "Unable to connect to the Internet, please try again later" is displayed on the BlackBerry smartphone

  Ron

• BlackBerry smartphones can not connect to Internet / locked message screen

  Hello!!

   

  I have 2 questions that I hope someone can answer.
  

   

  #1), I have a unlocked new Curve 9300 OS5, checked with my cell phone provider to make sure that everything was compatible before I bought it. My cell phone operator's cellular consumption and their internet settings etc is the same as AT & T, but I am not able to connect to the internet. The phone I bought was a phone that has been configured for use with AT & T. My operator tells me that Blackberry phones are the only phones that they were not able to get to connect to the internet, all other phones that they have had no problem with, nice huh?  I do not understand why Blackberry phones, even those which is suitable for AT & T does not connect to the internet via cellular consumption, even using the same codes, or what you like AT & T, or so I thought. Someone, can someone help me to understand this or put me in touch with someone who can, I think Blackberry would learn this so that the problem can be solved, I know several people who would have liked to have bought Blackberry phones, but decided to not not having heard about my situation.
  

   

  Locked screen message #2). I watched the video and followed the direction, made several times to ensure that I was not missing anything and I still can't display locked message to change the message resolved to plant in my message. Any thoughts on this problem?
  

   

  Thanking all in advance for your time and your help.
  

   

  Heidi
  

  #1) to connect to the Internet with a BlackBerry, you need to have a BlackBerry plan data. Without this, you will get no data service, apart from a few wifi on a BlackBerry Smartphone services.

  (#2) you are sure that the device is 'new '? That the message is displayed on the lock screen?

• BlackBerry smartphones unable to use instant messengers!

  On my flipberry I don't have an internet/data plan on my account with tmobile!

  But I can't connect to WI - FI and surf the Web well, Im able to download Apps new!

  But I am unable to connect to one of the messenger applications that are installed on the phone when I am connected with the same WI - FI connection.

  Yahoo, google, msn, aol, etc., that each of them do not work!

  I know im putting the good info, but I get the error message is...  "Service not enabled for this handheld".

  Does anyone know what I can do to solve this problem, so I will be able to use my applications of instant messaging via a Wi - FI?

  Or instant messaging works only if I have a data plan for blackberry?

  To access the IM or just about any BlackBerry application you must have Blackberry data plan. It is a necessary requirement for all.

• BlackBerry Smartphones unable to update blackberry id account information while offline

  I have BB 9900.

  I signed up for a Blackberry ID.

  I am registered on Blackberry World.

  I download apps on my phone when my phone is connected to the computer.

  When I try to enter by Blackberry ID on my phone I get the message: unable to update blackberry ID account information while offline

  The status of Blackberry Internet is not connected - and I do not see how to connect to it.

  If I try to download an app on my phone I get the message: no cached credentials

  How can I get my Blackberry ID on my phone?

  Hi shark_bait

  Welcome to the Forums of the BlackBerry Support

  You must activate the BlackBerry data Plan / BIS on your account, it will allow you to add your BlackBerry ID on your phone and allow you to use all BlackBerry services via your Mobile network. Please call your operator or mobile service provider they can add it to your account.