BlackBerry Smartphones unable to download BlackBerry® Desktop Software

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• Error of Smartphones from blackBerry Desktop Software download

  Please I want to downgrde my bold 9900 Os 7.1 to 7.0 and my office keeps software seeks to update and each tooth that I try to install the update it almost in compleste downloads and then displays the error message "an error occurred when downloading the BlackBerry® Desktop software. Please try again. ». Virtually all have been used my 2gig data, what should I do?

  I recommend the device OS wiping and reloading from scratch

  Download JL_Cmder (linked below). Unzip and install on your PC.
  http://www.BlackBerryForums.com/attachments/rim-software/19475d1318636583-JL_Cmder-JL_Cmder-v1.9.4.z...

  Make sure that the Desktop software is closed.

  Connect the device (opens Desktop Software again, shut it down.)

  Run JL_Cmder and select the option to wipe the device.

  The screen turns red and ask you to type blackberry to confirm.

  When he made the device should restart and result in an error 507. This error simply means that the device has no OS installed.

  Reinstall the operating system:

  1. start by searching for your operator and the system operating file that you want to use (you don't have to use your own carrier - carrier works.)

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2 download the operating system of the file from step 1 to the PC then install on the PC by running (double click) the downloaded file.

  3. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  4. connect the BlackBerry and double click on Loader.exet. It is located in c:\program files\common research in motion\apploader

• Error when you try to download the desktop software for my 8700g for blackBerry Smartphones

  Hi people,

  I am new to these forums and blackberry.

  I have an 8700g. I'm trying to download the desktop software 4.2 and after completing the form, I get this error.

  You don't have permission to access the 'http://swdownload-us.rim.com.edgesuite.net/swdownloads/Desktop%20Software%20v4.2%20SP2%20(in English) .exe? ' on this server.

  Not sure wht could be the reason. All entries are welcome.

  Thank you.

  GOING

  vibhorearora wrote:

  Hi people,

  I am new to these forums and blackberry.

  I have an 8700g. I'm trying to download the desktop software 4.2 and after completing the form, I get this error.

  You don't have permission to access the 'http://swdownload-us.rim.com.edgesuite.net/swdownloads/Desktop%20Software%20v4.2%20SP2%20(in English) .exe? ' on this server.

  Not sure wht could be the reason. All entries are welcome.

  Thank you.

  GOING

  Hello...

  It sounds like your behind a proxy server?

  Clear your cache and cookies, then try...

  Make sure your agreement to the license agreements.

  Here is the link

  Moreover, the new 4.5 OS will work with the 8700 now.

  I don't know if you're interested, but it has the spell checker and other enhancements that make use of the better phone.

• Difficulties to download the Blackberry Desktop Software-blackBerry Smartphones

  I have a new Blackberry Curve 8520. I tried to download the desktop software. First of all, I put the CD in the drive, but he has not read the desktop out of there software. I tried to download it from the Web AT & T Blackberry website. An InstallShield appeared and after several minutes, he said that the software has been installed and if it automatically appears on the screen I should open in the start menu under programs. Unfortunately, I couldn't see the program listed in the start menu.

  Any suggestions?

  Thank you.

  It sounds like the OS of the phone.

  By using the link that I provided you want to download Desktop Manager 5.0.1. Yes the Desktop Manager contains the Device Manager

  Also you didn't say what browser you are using to download from.

• BlackBerry Smartphones XP Pro on computer will not open Blackberry Desktop software

  I was unable to sync my BlackberryTour with Outlook 2010. We run XP Pro as operating system on the computer in question. Different versions of Blackberry Desktop software did not help. They will open the BB Desktop Software (Version 5.0) but will not sync to Outlook 2010 or the BB software charge apparently successfully, but does not open on the computer (Version 7.1). My husband says that he tried in vain all BB Office between the two versions. Any ideas of what to try?

  Well, my problem is solved, thanks to the Blackberry phone support Saturday night. I finally gave up my own and Verizon called and they hooked me up with the support of Blackberry, and the wonderful technician found my problem.

  While they inspected the specification more carefully, I had already realized that although the original desktop provided with my tour software open on my desk, it is not compatible with Outlook 2010. So, who was never going to work for synchronization. Therefore, I uninstalled and deleted this software version (5.0, I think?) of my computer.

  Yet once I downloaded Blackberry Desktop 7.1 software, and even once, it simply does not open on my desk. (I went through the download process, installation, uninstallation and removal and resettlement at least three times). He would always give me a message "installed successfully". But when I clicked on the icon on the desktop, it would show the small icon of hourglass for a fraction of a second, and then, nothing is more product.

  When I'm on the phone with Blackberry tech representative, she was beautiful. We have implemented a 'meeting' so that she could see my computer screen with me. She had me uninstall version 7.1 again, and re-upload it and re - install it while she could be sure it was done correctly, but of course we got the same result I had been do - it would not start.

  We looked around a few things, and then she had me click 'Properties' of the Blackberry Desktop 7.1 software (I think that it's where we were) and don't you know, somehow or another a checkbox was marked for the software running in a 'Windows 95 compatibility mode. Of course that WE have checked this box, we just re downloaded and installed the software.  So we unchecked the box, then the desktop software open immediately and perfectly and I was able to sync with Outlook 2010. How strange is that?

  I had decided that the problem SHOULD be something like a framework, because I did everything properly to download and install the software, and Blackberry says that it is compatible with Outlook 2010 and XP Pro, so it MUST have worked. But I didn't know where to look for incorrect setting and do not think I know if I saw him, necessarily.

  So Bravo for the technician to support for Blackberry phones and thank you, too, for your response.

  Diana Rincon

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• Download link for blackBerry software BlackBerry mixture v1.2 for PC appears as BlackBerry Desktop Software

  Raised this issue to the @BlackberryHelp Twitter account 11 days ago, and it has not yet been changed.

  Basically when I try to download BlackBerry mixture v1.2 for PC through this LINK, it appears like the BlackBerry Desktop Software.  Help, please!

  Hello and welcome to the community!

  BB made many of us are unhappy with the unhappy choice of naming, they did when they grouped LINK and mix in one package. Appointing "Desktop Software" created redundancy and confusion with the old desktop software, and we all dealt with him since then.

  But, from one of the links on this page, what you will receive is a package called Desktop Software, but it is completely different from the package inherited the same name. When run you it, it will present a screen where you choose what exactly from the package you want to install... you can select/deselect link or mix right there.

  Good luck!

• Curve of Smartphones from blackBerry Desktop Software recognises not

  Need help please, can't find any other support BB contact.

  Downloaded BB Desktop Software on the laptop (Vista) and get screen saying device to connect. What connection BB Curve 9360 with USB cable, nothing happens in Charge only mode (as recommended by the help of BB). I have mass media ticked (as found on your forum).

  When you use the USB Mode, it opens the file manager with only access to some pictures of BB. When you try to media Mode it open Windows Media Player and messed up my photos on BB.

  Please let me know how to get the mobile BB Desktop Software to recognize my device BB Curve, so that I can get it backed up. Thank you very much.

  Option 1. Preform a traction battery on the BlackBerry.

  Option 2. recharge the bb desktop software.

  If the void these useful, your device may not be compatible with bb desktop software.

• Smartphones blackBerry desktop software

  I have a new curve 9300 and you downloaded the desktop software. When my phone was put in place, I got the number transferred from my old phone. The software shows the # that came with the new phone - not the # transferred. Is it possible to change this? Or does it not really matter? Can't wait to hear from someone who can help

  Elizakate,

  I was just set up my BlackBerry Storm and I think I've found a fix for what you were talking about everything.

  Follow these simple instructions:

  1: go to options on your BlackBerry.

  2: then select Advanced Options.

  3: then go to SIM card.

  4: Press the Options button / (the button with the BlackBerry logo on it).

  5: and then select Edit SIM phone number.

  6: change the current phone number, then change to the correct number that transferred you.

  7: then just a case record.

  Certainly, it worked on my Storm 9500, so this should work if everything goes well on your Curve 9300.

  After you change the number you can then see in your at the top of the newspaper of dialing on the phone itself, and if you then plug it into your PC and run the Desktop software, then it should show the exact number that you just edited.

  Good luck with that, I hope this works for you also.

  Message me back and let me know if this worked for you're not.

  Kind regards

  Paul

• BlackBerry Desktop Software for Mac 2.3.0 Smartphones

  Recently, I made the mistake of upgrading to the latest version of the Desktop software for Mac 2.3.0 via a command prompt. I use an iMac running 10.5.8, that should be compatible, but the software crashes when as soon as I open it, if my Balckberry Curve 9330 is a hook up or not, the program is consistent that is unresponsive. I uninstalled and reinstalled several times without success, by a new download every time. This may be a moot point because I plan to return soon to a PC, but for now I'm on the Apple and irritated.

  You are right!! The problem is caused by older files to Blackberry Desktop Software DMG that exist in file download to the users and only users perform with OS 10.5.

  Thank you very much!

  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB30087

• BlackBerry Smartphones someone problems with preconfigured desktop software V7.0 Bundle 2048 elsed?

  Update 7.0 yesterday and now can't sync my torch or playbook.  Does anyone know a fix or where to find an earlier version so I can come back operational?

  vwipm53154 wrote:

  Update 7.0 yesterday and now can't sync my torch or playbook.  Does anyone know a fix or where to find an earlier version so I can come back operational?

  -From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
  -Restart your PC (start > turn off, etc.)
  -At the start, download this file: "610_b034_multilanguage".
  from this link: http://www.blackberryforums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114
  -Install this file by double-clicking it and following the guests to complete the installation.

• BlackBerry Smartphones Blackberry Desktop Software said 'connection '.

  I'm trying to back up my blackberry and it keeps saying for the last 30 minutes connecting to the right of the bottom of the screen.  It shows my camera but I can't click on the tab now backup and when I go to configure settings it tells me to connect a device.

  Can someone tell me what is happening?

  I currently have a "App Error 200" on my screen, and I'm trying to get rid of... is that may impact my connection? and I can do/use to get rid of him, if I can't access my blackberry desktop software?

  I have the blackberry bold 9900

  You will not be able to backup of the device with the app error 200 appearing.

  You should start your BlackBerry in Mode safe and remove all third-party apps or themes that you could add, starting with the most recent added, first of all.

  Article ID: KB17877 How to start a BlackBerry smartphone in safe mode

  Then, on the BlackBerry, click Options > device > application management and remove these apps, you think that could be the culprit.

  Restart the BlackBerry again and see if the error app has disappeared.

• BlackBerry Smartphones Blackberry Desktop Software v.5

  I have downloaded this version of the software, then click on install. When I open the Desktop software, it said c. 4.7. Why isn't properly it install?

  You can download BB Desktop Software 5.0 here:

  http://NA.BlackBerry.com/eng/services/desktop/

• BlackBerry Smartphones Blackberry Desktop Software does not install

  I just got a Blackberry Tour from Verizon. I am trying to install the Blackberry Desktop Software. I insert the CD and all I get is a window (sort of background grey) with the label user Blackberry tools and nothing happens. I get the same results on my XP and Vista PC.

  I downloaded 5.0 from Verizon and installed.

  Thank you

• BlackBerry desktop software Smartphones settles

  Hello

  I have the 9530 storm model and wanted to install the blackberry desktop software provided with my phone.

  Cd works, I can start the installation off the power of the app.  But it does not complete the installation.

  I am running windows xp with service pack 3.

  What are the requirements of system for the desktop software?

  Another that I love my blackberry.  Any help will be greatly appreciated.

  See you soon

  Thomas

  Hello

  You can use this downloaded installer file, but treat differently (= rather than let it all go sort of aotomatic, you will be advised to install it manually). Please read:
  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=BlackBerryDesktopSoftware&message.ID=...