BlackBerry Smartphones untrapped exception: Application net_rim_bb_addressbook_app (665) does not

HII, I got an error for the last 2-3 days. Whenever I try to call a contact that is selected in the addressbok, the unit freezes and none of the keys work. After some time (2-3 minutes), a message saying "Eception exception: Application net_rim_bb_addressbook_app (665) does not; the process is complete"appears on the screen. Please help me solve this problem.

Hello! Welcome to the forums.

Have you downloaded an application until this happens? If so, I suggest to remove this application.

If not, try to do a hard reset (remove the battery and the sim, put it back in after 1 to 3 minutes)

Also try to do this, go to your address book and press alt-RBLD

Good luck!
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Tags: BlackBerry Smartphones

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    Hello world

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    "After indicating my pin code, I get the error message" eception exception: Application net_rim_medialibraryplayer (291) does not; process is completed.

    Do you mean your device is password protected, and you enter the "pin" or you

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    I guess that your support is on a memory card, if you take it off you have the same error?

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    The first step would be a traction battery as shown below.

    No data will be lost when you do the following: remove the battery while the device is activated.
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    If this doesn't solve your problem, try raising the phone in safe mode;

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    Hello and welcome to the community!

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    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

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    (4) download and install on your computer, the BB OS package you want:

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    Hello and welcome to the community!

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    There may be a code updated to the value of the carrier - check out them through this Portal:

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    • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

    The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

    trevorburdett wrote:

    When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

    That's an interesting statement... exactly how did you get that? As in, who did you call? RIM offers zero support to front line for BBs... only via the escalation of a carrier can you receive free support from RIM. You go through your carrier?

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    Untrapped exception happen - they are basically an event for which there is no program on the device to manage code. It's like a mistake on a computer--sometimes they straight. Future updates will probably help with some. A few things to check and try:

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    On some devices/OS levels, enforcement and the memory of the device are combined into "free file"... This is, IMO, a little more difficult to administer that you can't see really how AppMemory you have. Nevertheless, here are some tips to use:
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    http://www.BlackBerry.com/BTSC/KB14320
    http://www.BlackBerry.com/BTSC/KB14213

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    Good luck!

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    Hi mollypiper

    Welcome to the Forums of the BlackBerry Support

    Have you recently installed a new application on your device? If you then uninstall or undo the changes that you did before this error appeared on your device. Also, try these steps and see if that helps:

    1 - Save your pocket computer.

    • KB00510 How to register a BlackBerry smartphone with wireless network
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