BlackBerry Torch 9800 BlackBerry Smartphones died today

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• BlackBerry Torch 9800 of Smartphones "email set up the icon does not"... impossible to change or set up e-mail accounts.

  Torch 9800, network provider, O2 UK.

  Even if my BlackBerry with O2 service is connected and works as usual, I'm totally without enamel on my Torch 9800. I've owned the Torch 9800 since March. Everything has been fine until last week when I changed the password on one of the 3 email accounts I had set up on my device.  This change of password remains one of the accounts cannot send or receive mail and is also brings me to discover I couldn't enter e-mail address set up on my device or via my site of network providers ( www.o2email.co.uk ).

  I spent hours on the phone with O2 debate this issue. The usual controls and procedures have been carried out, battery pulls, checking settings, etc. and service books were removed and returned several times. These actions have not solved the problem but rather leads to the loss of my other accounts Unit 2 e-mail which work properly but have now disappeared in the air. After trying all possible solutions with O2 I come here looking for an answer.

  When I visit my mail service BlackBerry network providers trying to create an account using my PIN etc, I absolutely do a pop up box with the message error "your account is not accessed through an HTML browser. Please use your devive to access BlackBerry Internet Service "!  The result is the same, that I connect from my camera on 3 G or wireless, or from a PC (tried several browsers).

  On my camera, when I click the icon email accounts in the menu setup that nothing happens, no answer at all. I tried several times and there is no way to configure or change e-mail accounts. I am without mail on my device and growing more and more short of patience.

  Now, I'm hoping someone here can give me some advice on how to solve this problem. What is a BlackBerry without e-mail capabilities? I see electronic research set up on the Torch 9800 that I'm not alone here so if someone to BlackBerry is to listen to the problems? If it's a matter of Torch 9800 so I am sure that you will do everything you can to solve this problem, but waiting to help by offering a solution to the problems mentioned.

  Thank you

  Welcome to the forums, bs342!

  Well, since you have searched the forums, you're probably aware that the problem you are reporting is unfortunately a common these days.  The good news is that RIM is certainly aware and are working on the problem.

  First of all, we will try something on your computer.  What browser do you use?  Your problem, it could well be as simple as to clear the cache of your browser, then closing and reopening the browser for the website to try again.

  If this does not work, try this:

  In the browser of your device, select mobile.blackberry.com. Select the country of your choice, then click Communicate > Email. Scroll to other personal e-mails and click on join now, then start the configuration of e-mail. You should be able to integrate your e-mail accounts in this way until RIM has solved this problem.

  Please let us know how it goes!

• BlackBerry Torch 9800 of Smartphones 'mouse '.

  Any known for the Torch 9800 'mouse' that is not responding @ all?

  Hello

  I think you can try two things: the soft reboot, and if it does not, the hard reboot. Don't worry, you can not lose data with these two reboots.

  Soft reboot:
  1) struck the following three keys at the same time:
  -Alt
  -Right shift
  -Remove
  (2) wait 2 minutes for the Blackberry to wake up.

  Hard reboot:
  (1) your BlackBerry smart phone is on
  (2) remove the battery and wait a minute
  (3) replace the battery
  (4) wait 5 minutes for the device to wake up.

  Please tell us if it works for you.

• Autonomy of blackBerry Smartphones died suddenly

  I bought my Blackberry about a month ago and the battery life was pretty good (3 days). Then the other day, I downloaded a few applications (dictionary, flashlight and barcode scanner) and also added lots of music on the phone. Now, the battery life goes just after a few hours. I turned off Bluetooth and WiFi. I don't know what is sucking the life of my battery. I did not go through internet or spoke on the phone. It's just there doing nothing and the battery goes dead.

  Can anyone help?

  Here's some good advice from loading, please read and you will see that many of them will be applicable to you.
  http://www.BlackBerryFAQ.com/index.php/Maximum_Battery_Life
  And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...

• BlackBerry Smartphones died of a "check for updates".

  After that I have synced an hour ago I got a message that there have been updates for apps on my BB.  I chose to update in BB with these updates.  20 minutes later, there is a msg of error on my laptop... is more have and my BB screen is white with a few circle of 'not' sort around an application with a 507 underneath number icon.  I can't access my phone or anything like that, and now the BB Mgr does not recognize that it is connected.

  Someone at - it experience with this?  I have if I was doing something simple and now I'm dead in the water.  Help!

  Hello

  Yes, I thought that the updates were for the device OS.

  That is the problem. Updated the software and a place of installation

  became corrupt or has not been loaded properly. Your device has basically no software

  load.

  Normally you go to the vendors website and download the device OS on your PC.

  You would then use the application loader in desktop software preconfigured to restore the device.

  The problem is that I do not have any software for the 8900 on the AT & T Web site.

  I suggest that you contact AT & T in the morning and ask to help you with the download.

  Here is the Web site, please check that I didn't miss it.

  Thank you

  Bifocals

• My BB Torch for blackBerry Smartphones is a disaster, every day that it's even worse, today the battery died after half a day...

  Why carry a phone is to call

  a Smartphone to have also contacts, calendar and the possibility to take the multiplication with some basic info and a few basic of internet access applications

  According to the data leaves a Torch 9800 should do everything that

  and it does so in time the battery lasts, but diwews of the battery during the night or the day more or less independent form the work you do.

  I removed in the meantime nearly all of the Apps I have installed over time...  I reduced backgorund light etc.

  I followed the advice of the internt vaissaille spoending money for a bberry Holster in order to have this function of sleep famos...

  and it does not work, I am now at the poin that I'll get alternative devices if I do not get a link to a site of RIM bberry serious real valuable information, or promise to give me a SW update or something like that. To my knowledge, it's the OS and not the applications... (which anyway menawhile are remoived...

  RIM, do you listen?

  a frustrated user back from a void in me device...

  dwonloading currently now from here:

  http://swdownloads.BlackBerry.com/downloads/contactFormPreload.do?code=02A32AD2669E6FE298E607FE7CC0E...

  Oh by the way but maybe I discuss in a stream of seven. : I can't calendar weeks for work...

  Tom

• New phone blackBerry, old OS Smartphones? Torch 9800

  I bought a new Torch 9800 about 2-3 months from an authorized dealer.

  Today I checked my iOS and noticed that it was 6.0.0.570.

  I also noticed that iOS 7 was released a few months before, I bought my phone.

  I was wondering if there is a way to update this iOS?

  I found a few questions asking this question, but it's all about phones purchased before the release of iOS 7.

  So is it possible to update this or am I stuck with iOS 6?

  There is no such thing as iOS for a BlackBerry smartphone.

  the 9800 is only a feature of BlackBerry OS 6

• My 9800 torch blackBerry smartphones is not install apps and I can't set up my gmail account

  Please help me I download apps on my torch 9800 help bb world bt it dosent install on my fone, as he tells me that there was a problem installin the application please try again later... even if I try to download outside bbworld it tells me failed to download... on the configuration of e-mail d it always tell me 'address incorrect email or password'... Please help me

  OK, I can't say enough. But I'm like described KB as a lack of policy is NOT what you have, which means that you have a COMPUTER policy on your device. It's just weird because I've never seen a COMPUTER policy like what you describe, but then of course I have not seen anyone.

  So, I think (it's more than that, actually) is that you do indeed have a policy COMPUTER on your device that may well be the reason for the failure of the installation, you encounter.

  If it's a working or otherwise associated with certain BES service device, then you need to talk to anyone who provides the BES service on your problem... they control what is the it policy.

  If this is not a working device and/or you do not subscribe to any service of BES-level from anyone, then the conjecture is that you have received this camera as previously used, and the previous owner didn't properly clean the it policy, leaving you with a latent policy causing you these problems. To remedy this situation, you must make sure you have a full backup, according to the link in my sig auto on my posts. Then proceed you to this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Once finished, your device will be like new again, with nothing on it... No. data, no added applications, etc. If you continue to restore the backup, do not forget that you DO NOT make a simple full restore... restore instead, only those databases that you need (e.g., contacts, calendar, etc.) and more precisely to avoid any database that have nothing to do with BES, business, political, etc. If you restore that contains the it policy, it he will dutifully restore your BB and you will be right where you are now.

  Good luck!

• Smartphones blackBerry Torch 9800 WiFi problems

  Just bought a 'unlocked' Torch 9800 from Amazon.  We are having a problem with the game facing upwards.  The WiFi signal is detected by the device, but we cannot send or receive e-mails.  When you log on to the browser, we can not go to the line, as it is said that it has turned on WiFi but not coverage.  I have contacted my provider "Three" and they say that, to their end, everything looks good to go.  My previous phone is a Curve 9300 that works very well, I'll have to use my old phone and it is send and receive e-mails very well with good coverage.  The abandonment of the cover guard torch its all very frustrating.

  We arrived at the conclusion that the problem is the phone itself, it has not been unlocked properly or we are missing something in the game upward.  If someone had a similar problem or you can shed some light on what we can hurt?

  Hello and welcome to the community!

  If you can use on the 9800, phone services via 3, then it's unlocked properly... but you can check here:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  Any BB can be used on any carrier that is running the same radio frequencies that the BB is capable of (and I have no idea if your in are such). But, to bring you a BB on a carrier network that they don't sell, there are several obstacles to overcome:

  (1) the carrier must say 'yes' to the fact... they are owners of their network and have every right to say what devices will be allowed to connect to it. If they say 'no', then it's the end of it.

  (2) you must be sure that your BB is properly unlocked since its origin manufactured for carrier... see this thread useful for more details:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/unlocking-your-BlackBerry-gu...

  (3) you must get all of your voices works on the carrier, before you even try anything on data level services

  (4) you must be a subscriber of the carrier, a plan of sufficient data to enable BB exclusive services that you wish to

  5 (a) if the carrier directly supports your specific model BB, then you can proceed to the registration of the BB on their network, generating adequate for your BB service book delivery and treatment of the function. Since you didn't say that 3 you are on, I can't check to see if they support the 9800 or not... we do it, the other does not. But you can post via the official download portal:

  • http://us.BlackBerry.com/support/apps-and-software/desktop-and-device-download-sites.html

  If your carrier lists the 9800 in their portal, then they take over the it and you should be good to use it on their network.

  5 (b) but, if the carrier does not directly your BB-specific model number, then the challenges are much more that most of the carrier's systems will deliver, for BB, the service books required to enable BB exclusive data services, even if you have subscribed to them.

  So, based on this, your BB may or may not ever any function on this carrier network. It can be quite difficult to achieve, especially if 5 b applies. Then take a look at this and decide how you want to move forward. Most people end up just buying a new BB if 5b applies.

  If 5A applies, then I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you must keep workign with your mobile service provider as is their network with which your BB is unable to communicate, and only they can look "behind the scenes", as well as degenerating into RIM if necessary.

  Good luck and let us know!

• BlackBerry smartphones a few questions on the Torch 9800

  a friend recently gave me her old flame and I wiped it created a new BBID and deleted reinstalled BBM and it still does not work, I don't have a data plan but bbm should work on my home network. Another thing when adding an email, how do you find the "password for activation" this is my email password... any help would be appreciated

  Hi James Gover.

  I was a fanatic user of Torch 9800, 9810 (very similar), so I hope to be useful.

  • to open your mailbox, of course you need his password. Otherwise, someone could connect to it, which would be absurd.
  • If I were you, I wouldn't delete BBM: it's an integrated application. But normally, it is possible to re - download from BB world. I understand that you have done this. I tried to configure BBM with a friend who was a BB user, but we have no success. I admit that it is a relatively complicated application.

  -Solutions:

  1. First, do a format of all the data on the BlackBerry. Before that, make sure that you have made a backup; You can do this with BlackBerry Desktop Software for Mac or Windows 7.1, which you can find on the BB site (Software section of the home screen). So yes, format. In: Options/Security/safety cleaning (if I translate well to the french).
  2. Ask your provider or operator. In my case, I had a basic membership for this BlackBerry and an additional option (and even today still with a better subscription) "Option BlackBerry" for anything over the phone and SMS, so exactly BlackBerry Messenger and e-mail, at a cost of CHF 10. -

  After having done these two things, I think you'll be ready!

• BlackBerry smartphone how to remove it from my Torch 9800 policy

  I have a Torch 9800 formerly - used for emails from the company. According to our company policy, there was a COMPUTER policy that is installed on the device where would force the user to set password protecting the unit.

  Now, this device has been removed and I like using it only for regular phone calls like so no password protection. My question is:

  How to remove the it strategy of the device?

  I tried to slide the unit several times, but the policy still exists. Need help...

  Hi dontsou

  Welcome to the Forums of the BlackBerry Support

  Now, if you have this device, first make a backup of your contacts using Desktop software then first try this Knowledge Base:

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  After a reset, please note not all restore from your backup, restore only you contacts, entered in calendars, Memo, etc. Otherwise these strategies COMPUTER can be restored on that device and you must repeat these steps...

• BlackBerry Torch 9800 Smartphones continuous reboot cycle

  Please can you help me?  My Torch 9800 is stuck in a continuous reboot cycle.  Press and hold the return key does not it in safe mode and my Office Manager does not even recognize the existence of the phone.  Please can someone tell me how can I recover the situation?

  Hello

  Given what you describe, you should probably use these more drastic repair attempts:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  I hope you have a good backup, because in this case it is usually not possible to take one now.

  Good luck!

• Layout data Apn update for BlackBerry 9800 torch blackBerry Smartphones.

  How can I update my data set Apn on BlackBerry 9800 torch? Because I am on the plan to talk about AT & T, but on the compensation plan as you go the phone as no mobile network, but I have to use wi - fI because of the $ 50 package unlimited is just talk and text, so I try to go to 10 net because unlimited and text and web and I have the unlocked code so I can take it to the net for but when I net 10 Web page and they say that I need to update data of AFN that affecting the phone will just work, someone help me, even if I have someone else 10 net, just to make the phone work 100%.

  Hello!

  Here is a KB with the instructions:

  • KB05327 How to set the parameters of AFN on the BlackBerry smartphone

  I hope that it contains something useful!

  Good luck and let us know!

• Questions of General synchronization to blackBerry - Torch 9800 Smartphones

  I'm syncing my Torch 9800 on my desktop Outlook 2010 calendar and Contacts. I have Office Ultimate one-way comms Manager TO the device from the desktop (at least for now). Whenever I synchronize Organizer, all contacts in 1060 and 70 a few dates in the calendar are deleted from the deivce and replaced by desktop (I have the config set so that the office replaces what is on the device). Is there a way I can have just the new or changed items be sent to the device?

  I was also to have the famous AT & T address book synchronization problem and done a wipe clean the phone, uninstalled the Office Manager and purged the register what anyone saying blackberry or researchinmotion. After all that, if I go to the torch ALL | Contacts | Menu | Options AT & T address book is still listed over TOP of the LISTS of CONTACTS, with a DEFAULT header listed below this header. If I sync, I get the data you want to Outlood the torch, but if I turn the torch OFF then turned back on, it starts looking for the database AT & T. I spoke with AT & T and they have disabled access to the database on my account, but I can not get the torch to forget. I'm under version 6 bundle 2647 because I had trouble with the version 7 and read that I was not alone in this. Any IDE?

  Much thanks!

  Hi MikeyChris,

  Have the BlackBerry Desktop Software to replace the data on the BlackBerry smartphone, just that he takes everything off the BlackBerry and then changes by what is in Outlook. If you disable this feature, it will just update the data on your device.

  To clarify the AT & T 'question' Addressbook you talk, you say that these contacts appear automatically on your device and you want to delete this?

  Thank you.

• BlackBerry Torch 9800 smartphones will no longer display the global icon

  Hello

  I have a torch 9800 and updated Os 6.0...  I live in Virginia and use AT & T Wireless.  I love this flashlight and want to stay with her, but I had some problems with an inability to reinstall the programs that I had uninstalled months ago... I would get an error when loading the program after you have reinstalled it.  I had read about it and I decided to not worry about this and passed without these programs.

  Now... Today I have app world?  I uninstalled and reinstalled several times.  Read many forums and even wiped the phone and reinstalled still no app world.  I you need help, because I had (thorugh installed app world) programs and would like to reinstall them.

  I currently have the Blackberry Torch 9800 3 g, WiFi with the Bundle 6.0 2647 (v6.0.0.600, platform 6.6.0.223)

  Any help is appreciated.

  JSanders message (last BONE 9800: 6.0.0.666)
  Options
  29/09/2011 12:10 AM) worked for me!