BlackBerry Z10 Emails simply disappeared from my Inbox

I noticed last week that my emails sometimes disappear from my Inbox after I download on my PC at home - didn't happen every time, from time to time (and only the emails of the day).

I just checked my BB Z10 and all my emails from my Inbox disappeared!  I was at work all day and that you have not downloaded my messages on my PC at home since yesterday so it's not the question.

What is happening and how to fix this?  Thanks for the help!

Well Yes. There was a lot of recent reports of emails Yahoo endangered devices recently. Yet I have as follows a "first cause", some suspect the OS device while others suspect the Yahoo servers to be the culprit. The good news is that your emails are still safe on Yahoo servers. If it were me, here's what I would try...

First, remove this e-mail account of your device.

Then, with a strong support network signal (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1should causes a message from your BB... Please wait just before moving on to the next step):

1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message appears on your screen (watch carefully, it can appear and disappear quickly)

2) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.

Now, reconfigure this e-mail account on your device and see if everything appears again for you. Be patient as a "first synchronization" may take some time (and it varies depending on the size of your mailbox server, the choice you make when you set up the e-mail account, etc.).

If not the behavior returns, then it could still be caused by server or OS caused. If it's Yahoo-caused, then there is nothing to do but wait. If it's caused BONE, so the first question is what OS you are currently running:

  • Article ID: KB23393 How to find the model number and the version of the OS on a BlackBerry smartphone

Note carefully please we do not need your "Software Version" value... which is actually pretty empty. We must instead your real version of the OS.

Good luck and let us know!

Tags: BlackBerry Smartphones

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