BlackBerry Z10 Unread messages becoming 'read' before reading!

We will have a problem with a Z10 BlackBerry where marked as "unread" messages (i.e. "BOLD" text with yellow envelope) and then after a while (don't know exactly how long), they become 'read', even when they have not been opened.

Of course, it is therefore difficult to ensure that all messages are read.

Is there a setting that needs to be changed, or is it some sort of glitch?

All advice welcome!

Depending on your server configuration (pop, imap, activesync, etc), you will get different results.

In General, if you experience this problem, then something somewhere is significant 'read' on the server, it is not the Z10.

There is some info in this thread on this, I had the same problem and it is resolved by changing all clients (Z10, playbook and outlook) for IMAP access. Now I have a full synchronization between all devices and it's great.

The older Blackberrys used BIS, which is not used on the Z10. BIS has done a good job to hide all these "issues" that we see now with access different e-mail server configurations, but learning of the 'new way' will actually give you better reconciliation once you get it all sorted.

If you have any other questions... Post them here, we will be happy to try to help!

Tags: BlackBerry Smartphones

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