BlackBerry Z30 problems Z30 following 2474 update

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• BlackBerry Z30 battery draining high after update 10.3.2.2474

  The battery drains quickly after the 10.3.2.2474 update.  The monitor of the device shows that it is the standby process that uses between 25% and 40% of the battery.  This process uses a good amount of CPU.  I tried to restart the unit a couple of times to see if that solves it, but it doesn't.

  Is there a fix or the means to return to the previous version of the OS?  I can't even make at 15:00 without having to recharge my phone.  So much for the famous BlackBerry battery life...

  It does not allow that BlackBerry charger provided with the new phone is only 850mA and the phone does not recognize as a BlackBerry charger (aka, it takes a long time to load in the middle of the day, when it is low).

  Bob

  I have confirmed that the problem disappears when it is not connected to the TLS - based EAP wifi connection.

  I am currently in direct contact with the support of BB.

  Bob

• BlackBerry Z30 continuous restarts on my Z30 since 10.3.2 update

  I got my blackberry Z30 this year because I wanted to try something new and I've always wanted a phone smart blackberry.

  When I had my blackberry it was 10.2.1 and he was fast and fun and never gave me problems

  A week later, I get a 1.7 GB OS 10.3.2 update... I downloaded the update and installed on a Wi - Fi... Since that time my Z30 has been restarted over and over again and crashing

  I tried to reload the OS several times but it does not work... And I'm about to give up...
  PLEASE HELP ME!

  There are 12 different versions of the 10.3.2 package OS... perhaps you use one that is corrupt? We cannot know for sure, unless you reveal the 4th byte of your operating system:

  • http://support.BlackBerry.com/kb/articleDetail?ArticleNumber=000023393

  You also did not reveal the specific method which you attempted a refill of OS and also have not actually said if the charge itself was successful or not (you said only that "it does not work"... where it is difficult to deduce the real meaning). Some methods are "cleaner" than others, but we really cannot (lack of details more far) is to give you all the methods in the hope that you can find one that will work for your situation.

  Official methods, which will be controlled as to what exact OS versions are available:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/how-to-reload-your-Blackberry10-O...

  Unofficial methods, which are cleaner and allow you to choose any version of the OS you want, including older versions (if those who prove to be more stable for you) as well as those who may be your carrier (or anyone they control your offers) delays in approval:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...
  • http://forums.CrackBerry.com/BB10-leaked-beta-OS-f395/BB10-OS-archive-943672/

  Of course, before you start this, you want a good backup link, a manual copy of the memory of your device to your PC and complete documentation of your configuration (identification information of account, adding applications, configurations, etc.). Sometimes, restoring a backup returns unit corruption even, must be eliminated and reconfiguration from scratch can solve that. (This may or may not be without object for you... depending on the specific results of the recharge that you already tried).

  Be aware of the risks of 10.3.2 however... There are two things to worry about. First of all, be 100% sure that you know your BBID identifiers... If you do not, you may make your useless device to anyone, including yourself. Second, once you move to 10.3.2, you cannot fall back to 10.3.1 or earlier, by any medium (for example, even the unofficial AutoLoaders can not overcome this restriction anti-secours).

  Good luck!

• Battery blackBerry BlackBerry Z30 Z30 problem

  My Blackberry z30 battery lasted 2-3 days, lasts 10 hours now, beyond being enough heating. How can I fix?

  Apart from being a hardware defect, most of the time it's a software problem.  I guess you did a restart to the phone to see if it would fix it.

  If you have recently installed new software in the phone, look at what you have installed. To see if that solves it uninstall.

  A more radical approach is to do a wipe on the phone and re - install the operating system.  Make sure that your data is backed up before you do, so that you can restore the data.

  If all the foregoing does not fix the phone, then this is very probably a hardware failure. This wouldl must be handled by the authorized Blackberry service.  If it is a new phone I think it is guarantee for it.

• BlackBerry Z30 trying to find my stolen BlackBerry Z30

  My BlackBerry Z30 was stolen recently and it is very important that you get it back.

  GPS and BlackBerry protect were both on before the phone was stolen, however when I try to follow via my computer it gives me a message saying that it was the last time my school 5 days ago and would not update the location of the phone, saying: it will be, as soon as the phone connects to the wireless network (which is highly unlikely).

  Same problem when I try to use another feature of BlackBerry Protect.

  Can someone help me find or connect to my phone in anyway even if it is disabled?

  Any kind of help is appreciated!

  Also fantastic as a phone Blackberry is, I'm surprised that someone would steal such a serious phone.  It would be difficult to sell at a good price, because most users want a smart phone and more like a toy. With several carriers, once a BB is reported stolen its registration numbers are black listed. It can no longer be activated until the original owner cancels the flight report and has removed the blacklist phone.

  BB Protect would work for you if the phone can be reached by the mobile phone system and at the same time the GPS in the phone to work. If the phone has not been charged for the number of days very likely the battery is too low for any type of operation traceable. The thief would require phone charger.

  Today, most people know phones can be tracked very accurately, if they can reach the network. It would be better for you that the phone has a decent password to protect your data.

  I hope you said the stolen phone, and you should just get a new one. Never leave your phone on a table or in a place where anyone can quickly pick up when you're not looking. Always keep the phone cut to your belt or Pocket secure when you don't have it in your hands.

  I know a woman who works in a grocery store. She put her phone down just for a moment to serve a customer for a few seconds. His phone was quickly ripped off never to see again.

• BlackBerry Z30 incoming calls NOT Ringing - Z30

  Hello

  I recently did a quick reset on my Blackberry Z30 (outfits the two buttons for volume 10 seconds), this fixed my initial problem to experience the shift answering calls.

  When I get calls, now, however there is no ringing sound... I can see the incoming call and I answer the call, but there is no ringing sound.

  I tried to ensure that the volume buttons have turned up full, I even checked my notification settings and made sure that they are on normal. I checked also double the settings on the normal setting, ensure that the volume meter is full.

  Yet even after that, then by restarting the phone several times, still me the same problem.

  Does anyone have the magical answer, I would really advice, because miss me calls because there is no ringing sound.

  sdgardne wrote:
  Hello and welcome to the community!

  Have you tried changing the notification settings, check that and then to change them to what you want? Maybe something is 'stuck '...

  If not, has there been any rush before the event this behavior started? You already described the shift answering calls and restarting with volume keys, but was there something before? A new application? An update of a certain type? Something else?

  Or, if it was always like that? I don't think... and so began to understand what happened just before this behavior is a good first step to try to understand.

  Also, what OS is your device currently running please?

  Let us know.

  Hello

  Thank you for your reply,

  I tried to change the notification setting of 'silent' to 'normal' to see if it helps... but it did not help.

  I have not changed anything in the settings or downloading apps, I even tried to reset some default functionality and he still refuses to make the Bell Rings when someone calls me.

  The current software provides its update: OS Blackberry 10 - version of the 10.3.2.28.36 software

  If you have an idea of what the issue could be just I want to know, I would rather not completely reset my phone like this would be the last resort.

  UPDATED - HIS RING NOW ONCE AGAIN!

  I plugged into my macbook and tried to load in the Blackberry Link software, that the software did not recognize my phone (another new question lol), it's just returned to normal, and now I can hear it ring, thank God!

• BlackBerry Z30 My Blackberry Z30 does not illuminate

  Z30 Blackberry mi not take

  Hola

  ¿Alguien can help me of Princess in Spanish? BlackBerry Z30 mi celular no lights, no parpadea are rojo en not be puedo hacer ago brought between 20 segundos, leave loading back horas, lo raro are ayer encendio perfectly.

  No lo he actualizado, porque tiene mas reciente version y las apps tambien estan actualizadas.

  In Mexico, none if don't be hay centros servicio pero espero Québec no sea necessary.

  Saludos

  MOD Edit: Translation online Fpermanentes:

  Can someone help me preferably in Spanish? My phone mobile blackberry Z30 lights not flashes red: smileysurprised already: not do I already try pressing 20 seconds, let it charge for two hours, the strange thing is that yesterday lit perfectly.

  I have not been updated, because it has the most recent version and applications are also updated.

  In Mexico, is not to know if there are service centers, but I hope that's not necessary.

  Greetings

  Buenas tardes @normagdeharo

  Bienvenido a los http://supportforums.blackberry.com/

  O lights you BlackBerry Z30 no el logo cuando lo conectas has loading lights toma corriente o al has the PC?

  Te recommend visits el siguiente enlace para poder Find a BlackBery Expert Center that has you location:

  http://blck.by/1LnsgCW

  Saludos, comentanos.

  MOD Edit: translation online

  Hello @normagdeharo

  Welcome to the Http://supportforums.blackberry.com/

  Your BlackBerry on Z30 or does not turn on the logo when you sign in to load into the wall outlet or the PC?

  I recommend that you visit the following link to find a BlackBery Expert Center near your location:

  Http://blck.by/1LnsgCW

  Greetings, tell us.

• BlackBerry Z30 how to save contacts?

  Hello, I am contacting you because my company decided to migrate our email from Lotus Notes to Outlook system; the consequence being that I'll have to re - activate my Blackberry Z30 and told me that I need to save all my contacts before because otherwise they would be lost. So, I want to save them, after the new one set up to install them again. to could someone tell me how to proceed? Thank you very much for your support.

  You can try to copy the contacts in the storage of the unit. To check that the following procedures.

  1. open the Contacts application

  2. press the Menu key (3-horizontal lines)

  3. Select your email account/Lotus Notes

  4. check first the number of contacts by sliding down from the top of the screen

  5. turn highlighted that contacts that appears

  6. press the button (to vertical 3 points)

  7. press on "select more".

  8. you need to highlight all contacts (be patient doing especially if you have a lot of contacts)

  9. at the bottom of the screen, select ' copy to '.

  * You will be directed to a screen where you choose where it will be saved - YOU NEED TO MAKE SURE THAT LOCAL CONTACTS IS THE ONE SELECTED ONLY

  10. tap done or save

  * The copy process will start.

  The process can take some time depending on the contacts numbers which will be copied.

  After the copy process, control local Contacts (Menu Button(3-horizontal lines) > local Contacts.)

  Good luck!

• BlackBerry Z30 Wifi - connected but no internet

  Hello!

  I m new to Blackberry and just received my Z30 (that I really like a lot!)

  I still have a problem with the wifi connection. I managed to connect to my wifi router. In the settings, I see that the connection is active. The signal is good.

  But on the top bar, I still see the 3G icon (instead of the wifi icon). I also received a message that my wifi has only limited access to internet.

  I know the router works, because all my other devices (for example the laptop I m typing this message on) do not have access to the internet.

  Are there special settings, I have to check on my blackberry z30?

  I found the wifi settings advanced with a lot of technical information about the wifi connection - which, this information, if I post to help solve my problem?

  Thank you very much for your advice!

  Try to go to settings network connections and disable data services and then try to reconnect to the wifi

• BlackBerry Z30 transfer music Iphone to Blackberry z30

  Hello, I love my Blackberry Z30 especially after the last update. I was able to transfer all my info from my previous Iphone all except my music. I used an app called switch device and it worked very well. My question is what is the easiest or the best way to transfer my music from itunes or can I?  Thank you

  steeltownshawn wrote:

  Hello, I love my Blackberry Z30 especially after the last update. I was able to transfer all my info from my previous Iphone all except my music. I used an app called switch device and it worked very well. My question is what is the easiest or the best way to transfer my music from itunes or can I?  Thank you

  When you first install Link, you have the option of choosing iTunes or Windows Media Player. Link can be set to manual or auto sync music when connected.

  I found I was getting duplicates and resorted to the pc, music, itunes, file copy and pasteing to BBZ30/SDcard/music.

  I also use a 'Album Art Grabber' app for the missing illustrations.

• BlackBerry Z30 how to restore the factory os after re - install 10.3.1.2243 via knowyou research Canada-Rogers?

  Hello

  I have a problem after re-installed os for my z30 via knowyou search Canada-rogers-z30 bone.

  I re - install the rest of this answer: http://supportforums.blackberry.com/t5/BlackBerry-Z30/Model-Blackberry-z30-charging-upto-60-only/td-...

  My problem:

  1 - my loss of phone Apps, frame, message, contact staff... when it restarted.

  2. it only loads up to 60% when running, but when stopping it can charge full (100%).

  Red led always blinks 3 - it.

  Please help me solve this problem.

  or tell me how to take back the factory OS.

  so thank you.

  Hi @dinhhv

  From the symptoms you describe, especially how any changes you make on your device are lost whenever you restart, run the tool in KB @sdgardne mentioned previously (pasted again below).

  KB36747 all data are deleted after a manual restart of smartphone BlackBerry 10 and has THE blue...

  After you run this tool, can you confirm if the tool says the patch has been applied, or no patch is necessary?

  If the hotfix has been applied, please reboot your device and let me know if the changes you made before you restart are kept.

• BlackBerry Z30 duplicate SMS text

  Hi team,

  I brought the new Blackberry Z30 digital memory of reliance in India on October 5, 2015. I'm a fan of BB, possess a Bold9780 also. I have a mobile phone with carrier BSNL (Bharat sanchar nigam limited) number.

  Last week, I receive messages text several times. It's not only twice, several times at an interval of randam. Has received the same messages 5 to 6 times more.

  Yesterday I upgraded BB OS 10.3.2

  Can you please suggest what could be the problem? I used samsung great galaxy for more than 1 year with the same carrier BSNL, I never faced this problem.

  Help, please.

  I hunted with my Service provider and solved the problem. This repeated duplicate messages are due to technical fault of service providers.

  This issue is not with the device or software. Thank you all for this view.

• Sensitivity of touchscreen blackBerry Z30

  On my new blackberry z30, it seems that I have to go several times before taking effect.  I looked for a setting thinking it must be a tactile sensitivity, but don't see anywhere.  Does anyone else have this problem and a way to solve it?

  HA... Yes, thank you.  I tried everything, hard, soft, quick, slow... I guess it's just my phone.  Thank you!

• BlackBerry Z30 don't switch call to the speaker using the navigation. Screen went black accept after phone call.

  I have this problem no need of me.

  While driving and use any software of navigation, such as:

  1. built in maps

  2 Waze

  3 NavFree

  If someone calls me, I can take the call. But immediately, the screen went black.

  I can't switch the call to the speakerphone. After random seconds, to switch screen might look for a second glance, and then the entire screen turned black.

  Although it is black screen, I can't do anything, including trying to drag up to close current app/call.

  Maybe it's something to do with the Navigation periodly software disables screen timeout?

  Hello, Yes,.

  Is this the same problem as described here:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Z30/Z30-keeping-the-dial-pad-quot-lit-quot-when-in...

  Discussion on how the screen turns black during a regular call, it is impossible, for example, to listen to a call and to have the keypad remains lit, so you can press the right numbers while dealing with an automated reception, was doing phone banking, or using any other system that relies on automated messages.

  The problem came down to how some people take their phone (especially when trying to listen to the guests and press the right button at the same time).  The solution has been to hold the phone differently.  So my question would be whether the phone is blacking out because of the very special combination of things happening in your scenario, or is it blacking out because you're online and proximity sensor of the phone thinks you're holding it to your ear (and think that when you do this, you want to have blackened keypad).

• BlackBerry Z30 able to add calendars to iCloud to BlackBerry Z30 but do not cal entries

  Hello

  I'm NOT able to see THEM entered the iCloud (3 accounts) on my BlackBerry Z30 calendar

  I followed KB33812 & tried KB34323 (already active account)

  Currently under Calendar/manage, they're here & selected but not existing entries in ical show in the calendar app

  Have you tried a restore BB & a remove account e-mail/cal & Reistall it .but nothing

  Enter a new event cal on Mac & it syncs to Z30

  Enter a new entry on Z30 & receives ical

  Is there a way to get existing entries on the Z30

  

  Interesting. I have installed Google calendar using www.google.com as the server and it syncs perfectly. I put the synchronization interval to 30 minutes. When you enter a new event that I have to select the Google calendar in the menu dropdown. Google sync add on for PC also lets you synchronize 2-way. Phone, ical on Google and all PCs remain in sync.

  I also have AOL setup calendar and it syncs great with the z30 in both directions using caldav.aol.com as the server.