Blu ray 80040265 Player error

HP is really this big of a joke, I paid $900 for this lappy and there is a ton of features, it has been described in support, THAT IT's not! "I just tried to play a BluRay DVD for the first time," in the bluray player the lappy was equipped ', using powerdvd 9, which is the only program that will even try to read the disc. I was directed to Cyberlink to download the latest version of bluray, which I did. I restarted my system and tried to throw the disc and got this error code--->

internal error 80040265

HP will help me with this, or will they try to charge me for their pitiful equipment installation?

Thanks for any help

Hello

I believe that the 12 version came out, but I could not find. Please use version 10 from the following links. It should work

FTP://ftp.HP.com/pub/SoftPaq/sp53001-53500/sp53029.exe
   http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56904.exe

Kind regards.

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