Blue screen crashes and Windows error CRQL

Hello. I'm not well-versed in computers, but here is what happens:

Since June, I've had several accidents with the blue screen noting CRQL_NOT_LESS_OR_EQUAL (Yes, CRQL, no IRQL level), and they are producing at closer intervals. I also notice some changes of office and some sounds to open files that are not have happened before. I run antivirus and malware and found nothing. I did a disk cleanup and defragmentation.

I do not know how to open the dump files, but I have those. I also tried to install via Windows updates and everything seems to date. I ran Windows Startup Repair and got the following note:

Root Cause found.

Unknown bug control: one error checking.

Parameters = 0 x 0, 0x817dc32c, 0x820e8114, 0 x 0.

After the last crash, I got a message saying that Windows is aware of the problem and trying to fix it. Any ideas?


Thank you in advance for your help!

Hello Gvazquez,

Thanks for posting in the Microsoft Answers forum! Your question is still there while inSafe Mode? If so, you try to run a SFC scan for troubleshooting the corrupted system files on your PC.

To perform a scan of the SFC, follow the steps on the following link: How to use the tool File Checker system to troubleshoot missing or corrupted system files on Windows Vista or Windows 7

You can also try a clean boot troubleshooting method to see if it helps you solve your problem.

Please let me know if this helps J

Adam
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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