Blue screen on Asus laptop when it is connected to the printer OfficeJet 4620 computer

I have a laptop Asus U47A, Windows 7, 64 bit. When I connect my laptop to the printer Officejet 4620 via USB and it has print my computer gets the blue screen and turns off. This doesn't happen every time, however. I tried to uninstall and reinstall the printer software, and I tried to plug the usb cable to the port instead of port 3.0 2.0. None of this worked well. Any suggestions?

This problem normally only when the USB 3.0 port is used and the Intel chipset that causes the problem has not been updated. First of all update and see if it helps. Here's my post on how to know who is who, but also update this driver:

http://h30434.www3.HP.com/T5/printer-all-in-one-install-setup-e-g-Windows-8/handling-problems-with-USB-3-0/TD-p/2001211

In addition, you need to maybe just remove the software and reinstall from the software available on the site of HP full setting:

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&DLC=en&product=5191646

Let me know if that helps you!

Tags: HP Printers

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