Why what I get a blue screen on my laptop, and then it restarts

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Ideas:

  • Why I get a blue screen on my laptop and then rebootingPrograms with the fact that you have problems
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

Hello

§ What is the exact error message that you encounter the blue screen?

§ East - this happen randomly or whenever you access any program on the system?

§ Remember to make changes to the system?

§ Since when are you facing this issue?

Give details, so that we can help you in a better way.

I suggest you disable automatically restart the system and check the exact error you encounter in the blue screen and let us know. Follow the steps mentioned below to disable the auto reboot.

a. right click on my computer and then click Properties.

b. click on the Advanced tab.

c. under Startup and recovery, click settings to open the startup and recovery dialog box.

d. clear the checkbox automatically, restart and then click OK, the number of times required.

e. restart your computer so that the settings take effect.

Method 1:

Step 1:

In safe mode, check if the problem persists. Follow the steps mentioned below.

a. restart the system and then keep tapping F8 until you reach the start menu.

b. Select safe mode from the list and press ENTER.

If the problem persists then in safe mode, I suggest you to do a clean boot. Follow step 2.

Step 2:

Follow the steps mentioned in the article below.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Method 2:

I suggest update you the drivers on the system for the graphics card, etc. on the sound card system and check if the problem is resolved. I suggest update you also the drivers from the chipset on the system and check.

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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    Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

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