BlueScreen 1033 locale ID

I downloaded an update for Vaio for BlueTooth and connection broadband... blue screen gave me the choice to restart so I did and ran Kaspersky Anti-virus, which poses a few problems and their answers. Now when I start it, I get the Welcome screen, then a dark blue/black screen that takes a minute or two to raise my office? How can I fix it?

Hi Mysticjade,

First of all, check if you face the question even in safe mode.
http://windowshelp.Microsoft.com/Windows/en-us/help/323ef48f-7b93-4079-a48a-5c58eec904a11033.mspx

If you are able to boot into safe mode without any problem while you can place your computer in a clean boot to check if there is no software conflicts and try to restart the computer in normal mode and check if the problem persists.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135

I hope this helps.

Bindu S -Microsoft Support

[If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

Tags: Windows

Similar Questions

  • BlueScreen 1033

    Please help get the error

    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    stop for a few hours.

    I don't know why I think it has something to do with execution on this card nvidea card mother amd because of edge video. I reinstalled windows and that you have not installed the graphics driver edge could it be the problem? I thought that you weren't supposed to install amd if you had a nvidea card. I tend to hear some sound degradation when this happens. My specs are:

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  • Problem event name: screen, blue ID:1033 locale

    Hi all

    I just got a problem in my system (Windows 7). When I looked on the net, suddenly the hanging system and automatically turns off. After 30 seconds, it is still once restarted. I have the login in safe mode and check the reason for the question. It displays an error message as below.

    When the system hanged I was using Google crome, then I tried Internet explorer, I suspect not all restart, but sometimes system changes and going to normal after 30-40 seconds. I use Kaspersky antivirus update.

    Signature of the problem:

    Problem event name: BlueScreen

    The system version: 6.1.7600.2.0.0.256.1

    Locale ID: 1033

    More information about the problem:

    BCCode: 116

    BCP1: FFFFFA80019574E0

    BCP2: FFFFF88004627CB0

    BCP3: 000000000000000

    BCP4: 000000000000002

    OS version: 6_1_7600

    Service Pack: 0_0

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    Files helping to describe the problem:

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    Can someone help me to identify and correct the error.

    We need the DMP file because it contains the single record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.

    WE NEED AT LEAST TWO FILES DMP TO SPOT TRENDS AND TO CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting in SafeMode (F8) with networking.
    If you are overclocking stop.  (chances are that if you are unsure if you are, you are not)
    To allow us to help you with symptoms BSOD on your computer, download the contents of your folder "\Windows\Minidump".
    The procedure:
    * Copy the contents of \Windows\Minidump to another location (temporary) somewhere on your machine.
    * Zip up the copy (compress)
    * Please download to a service like Skydrive or "Rapidshare" to share files and put a link to them in your answer.
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    To ensure the minidumps are enabled:
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    * Make sure that automatically restart is unchecked.
    * Under the writing debugging information header, select image partial memory (256 KB) in the list box drop-down (varies from 256kb).
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    * OK your way out.
    * Reboot if changes have been made.
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    To run MSinfo32 please go to start > run > MSinfo32
    Go to 'file', 'save' and download the PDF is saved with the DMP
    System specs are extremely useful then please include everything you know.

    Blue screen view and that crashed are often wrong and should only be used in case of emergency...

    You can learn more about BSOD here
    You will learn how to test your memory here 

  • After Windows update to bluescreen 1033 error on Toshiba

    I have a Toshiba laptop Satellite Pro L740 and under Windows 7 Pro.  After that the Windows update yesterday, I got a blue screen on startup with the following message:

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    According to the description, you get the blue screen in Windows 7.

    1A what situation you get BSOD (blue screen of death) errors? That you get when you work on a particular application/operation or it occurs randomly?

    2. did you last changes before the show?

    See the link below for trouble below to resolve blue screen issues:

    Method 1)

    Resolve stop (blue screen) error in Windows 7

    http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

    , Note 1: Back up your data before reinstalling Windows 7.

    Note 2: the data available on bad sectors may be lost when chkdsk attempts to repair your hard drive.

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  • HP Pavilion Desktop Window Vista ultimate 64-bit. Failed to start. Can not put in safe mode, cannot restore the system.

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  • Sys Rec - file backup #1 corrupted disk of 4 DVDs. How to restore disks 2-4 WIM files?

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  • New installation of Workstation - weird error - cannot install

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  • Problem signature: problem event name: BlueScreen OS Version: 6.1.7601.2.1.0.768.2 locale ID: 1033

    I have a problem in my laptop,

    This is the detail of the problem.
    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.768.2
    Locale ID: 1033
    More information about the problem:
    BCCode: c000021a
    BCP1: FFFFF8A000099840
    BCP2: 0000000000000000
    BCP3: FFFFFFFFC0000001
    BCP4: 0000000000100620
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Hello

    STOP: 0XC000021A

    Can be a difficult problem to solve, and you indeed need a technical help in a real store of the computer
    (not the leeks and the glances at a BestBuy or other BigBox stores) or system manufacturer support.

    Cause

    This error occurs when a subsystem of mode user, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), irremediably compromised and security can not be guaranteed. In response, the operating system goes into kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS. Therefore, it is one of the rare cases where the failure of a user mode service can stop the system.

    Incompatible system files can also cause this error. This can happen if you restored your hard disk from a backup. Some backup programs may skip restoring system files which they determine are in use.


    Solve the problem

    Run the kernel debugger is not useful in this situation because the error occurred in a user mode process.

    Resolve an error in the user-mode device driver or system, third-party application service: Because the bug 0xC000021A control occurs in a user mode process, the most common culprits are third-party applications. If the error occurred after the installation of the new or updated device driver or service system, third-party applications, the new software should be removed or disabled. Contact the manufacturer of the software on a possible update.

    If the error occurs during the system startup, restart your computer, and then press F8 to character-based menu that displays the choice of operating system. In the Windows Advanced Options menu that results, select the last known good Configuration option. This option is most effective when a pilot or a service is added at a time. If the error is not resolved, try to manually remove the offending software. If the system partition is formatted with the (FAT) file allocation table, use a MS-DOS boot disk to access the hard disk of the computer. If the system partition is formatted with the NTFS file system, you may be able to use Safe Mode to rename or remove the defective software. If the defective software is used as part of the start-up procedure of the system Safe Mode, you must start the computer by using the Recovery Console to access the file. If a room newly installed if material is suspected, remove it to see if that fixes the problem.

    Try running the emergency recovery disk (ERD) and allow the system to repair any errors that it detects.

    Solve a problem of file system do not match: If you have recently restored your hard disk from a backup, check if there is an updated version of the backup/restore program available from the manufacturer. Make sure that the latest Windows Service Pack is installed.

    STOP: 0XC000021A<-- read="" this="">
    * 1314.html http://www.faultwire.com/solutions-fatal_error/Status-System-Process-terminated-0xC000021A-

    -----------------------------------------------------------------------

    Look in the Event Viewer to see if something is reported on those.
    http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

    MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
    TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
    http://www.NirSoft.NET/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    It's my generic bluescreen convenience store - you can try Mode safe mode as suggested in article
    above - repeatedly press F8 that you start. Disks of Vista are probably necessary - if you do not have to try
    repair, you can borrow a friends because they are not protected against copying. You can also buy the physical
    discs of the machine system good cheap that you already own windows (you will need to reinstall
    If necessary). You can also repair disks on another computer.

    Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
    info that would help. Such as ITC and 4 others entered at the bottom left. And all others
    error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples:

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format:

    Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
    Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

    It is an excellent tool for displaying the blue screen error information

    BlueScreenView scans all your minidump files created during "blue screen of death," collisions
    Displays information on all the "crash" of a table - free
    http://www.NirSoft.NET/utils/blue_screen_view.html

    BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
    There are other causes.

    You can do mode if necessary safe or the Vista DVD command prompt or
    Options recovery if your system is installed by the manufacturer.

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    You can try a system restore to a point before the problem started when one exists.

    How to do a system restore in Windows 7
    http://www.SevenForums.com/tutorials/700-system-restore.html

    -------------------------------------------------------------------------

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates cbs.log Windows Vista (and Windows 7)
    http://support.Microsoft.com/kb/928228

    The log can give you the answer if there is a corrupted driver. (Says not all possible
    driver problems).

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run the check disk at startup in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    -------------------------------------------------------------------------

    Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
    keyboard and mouse, as well as of other major device drivers.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
    It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
    http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    quit unexpectedly
    http://support.Microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
    http://www.chicagotech.NET/Vista/vistabluescreen.htm

    Understanding and decoding BSOD (blue screen of death) Messages
    http://www.Taranfx.com/blog/?p=692

    Windows - troubleshooting blue screen errors
    http://KB.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases, it may be necessary.

    Startup Options recovery or Windows 7 disk repair

    How to run a startup repair in Windows 7
    http://www.SevenForums.com/tutorials/681-startup-repair.html

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    How to create a Windows 7 system repair disc
    http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Vista - Shutdown - problem event name: the BlueScreen OS Version: 6.0.6002.2.2.0.768.3 locale ID: 1033

    I almost didn't post this because there are so many entries with this error. But after about 20 minutes of research, I couldn't find one that was exactly what happened to my computer.

    I use a laptop Dell Inspiron 1501 with Vista Home Premium. The computer is a few years old. I've never had a blue screen before. I always run the MS. updates I run a scan for viruses from McAfee weekly. I try my best to clean up my computer and stay away from suspicious websites.

    Last night, I was using WiFi cafes of a grocery store. I closed my computer and I got a blue screen with lines vertical white sparkles. Instead of the end of the shutdown sequence, the computer restarted. I could stop from the log in window successfully.

    When I started the computer later in the evening, I received a message window:

    "Windows has recovered from an unexpected shutdown. Windows can seek a solution the next time you're online. »

    The rest of the message is at the bottom of this post.

    I was able to open the file of text below. That is what it says:
    -------------------------------------------
    Windows NT Version 6.0 Build: 6002 SP2
    Product (0x3): Vista (TM) Home Premium Windows
    Edition: HomePremium
    BuildString: 6002.18267.x86fre.vistasp2_gdr.100608 - 0458
    Flavor: Multiprocessor Free
    Architecture: X 86
    LCID: 1033
    -------------------------------------------

    I worked on my computer for awhile. I don't have Internet access at home.
    An hour later, I got the same blue screen when I stopped my laptop.
    The same sequence of events took place: instead of the end of the shutdown sequence, the computer is restarted. I could stop from the log in window successfully.

    I immediately started the computer again. I received the same message window.
    I made a few changes in a Word file just to keep the computer running some time before stopping again. I don't have the blue screen this time. I repeated start-up and shut down the computer several times after that and didn't get the blue screen or message.

    I don't have the message when I started my computer this morning. I use WiFi to a library this morning.

    I should also add that last night when I booted my computer and connected to the WiFi at the coffee shop, I received a message that FireFox has an update. I installed this update successfully. I thought I read somewhere online that the most recent version was giving problems to Windows users. I can't find this article. But I just thought I would add to this detail. I uninstalled FireFox just to be safe.

    I would also add that the strange behavior, only that I noticed when I used the WiFi is that I could not access the MSN.com or HotMail/Live Mail log in pages. The pages would simply not load. All other website worked/load very well.

    So, can someone give me details on what happened to my computer? It's going to be OK? Do I need to run a virus scan? From what I've read in other posts "blue screen", it might be a hardware problem. But, I don't really have a good answer that satisfies me. My computer seems to be OK for now.

    Please let me know if you need more information.

    Sincerely,

    Marz

    --------------------------------------------------------------------
    Here's the rest of the message I received:
    --------------------------------------------------------------------

    Signature of the problem:
    Problem event name: BlueScreen
    The system version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    More information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 12000000
    BCP3: A0D1F9AC
    BCP4: 00000000
    OS version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1
     
    Files helping to describe the problem:
    C:\Windows\Minidump\Mini102910-01.dmp
    Name]\AppData\Local\Temp\WER-92796-0.SysData.XML of computer C:\Users\[My
    Name]\AppData\Local\Temp\WER9919.tmp.version.txt of computer C:\Users\[My

    The setting on my computer has "Kernel Memory Dump".

    I put it to "Small Memory Dump" as the blog said.

    My computer works normally since these two incidents. But it would be good to know what happened.

    I don't know if I'll be coffee anytime soon. I don't know if it was something with the WiFi or Web sites. I thought it was strange that wouldn t Microsoft sites. I ran McAfee scan later and he did not find a virus.

    Now, I'm using Google Chrome. I like it a lot. It seems a little faster than IE or FF.

  • Problem event name: BlueScreen, System Version: 6.0.6002.2.2.0.768.3 locale ID: 1033, BCCode: f7, BCP1: 8039989, BCP2: 8EA75AEB...

    I use Windows Vista. Recently Im facing problem when PC startup. PC will not boot from iteration 4/5 of the time and the boots, then blue screen... once properly boots he invites ivem error.

    Someone knows this problem and the solution for it.

    Signature of the problem:
    Problem event name: BlueScreen
    The system version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    More information about the problem:
    BCCode: f7
    BCP1: 8039989A
    BCP2: 8EA75AEB
    BCP3: 7158A 514
    BCP4: 00000000
    OS version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files helping to describe the problem:
    C:\Windows\Minidump\Mini110211-01.dmp
    C:\Users\Manoj\AppData\Local\Temp\WER-79513-0.SysData.XML
    C:\Users\Manoj\AppData\Local\Temp\WERC0ED.tmp.version.txt

    Read our privacy statement:
      http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409

    0xF7 bug check code
    http://msdn.Microsoft.com/en-us/library/ff560389 (v = VS. 85) .aspx

    Send a copy of your dumpfile as a shared file on your disc of sky with a link here.
    http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  • Problem event name: Bluescreen locale ID: 1033

    Signature of the problem:

    Problem event name: BlueScreen

    The system version: 6.1.7600.2.0.0.256.1

    Locale ID: 1033

    More information about the problem:

    BCCode: 124

    BCP1: 0000000000000000

    BCP2: FFFFFA800F0E6028

    BCP3: 00000000B 2000000

    BCP4: 0000000000000125

    OS version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Files helping to describe the problem:

    C:\Windows\Minidump\120110-44421-01.dmp

    C:\Users\Bradley\AppData\Local\Temp\WER-427562-0.SysData.XML

    120110-44421 - 01.dmp (285,0 KB bytes)-online https://www.onlinefilefolder.com/2sAnWzxOnEU4kz

    I have lloked in the discharge and you have a problem with the L1 Cache of your Intel (r) Core (TM) 2 Extreme CPU X 9775 3.20 GHz:

    Control bug 0 x 124: WHEA_UNCORRECTABLE_ERROR-this bug check indicates that a fatal hardware error occurred

    Record ID: 01cb915e7e97f0d3
    Severity: Fatal (1)
    Length: 928
    Creator: Microsoft
    Notify the Type: Machine Check Exception
    Timestamp: 2010-12-01 14:00:59
    Flags: 0x00000000

    ===============================================================================
    Section 0: Generic processor
    -------------------------------------------------------------------------------
    Descriptor of @ fffffa800f0e60a8
    Article @ fffffa800f0e6180
    Shift: 344
    Length: 192
    Flags: 0 x 00000001 primary
    Gravity: Fatal

    Proc. Type: x 86 / x 64
    All Instr. : x 64
    Error type: Cache error
    Operation: generic
    Flags: 0x00
    Level: 1
    CPU version: 0 x 0000000000010676
    Processor ID: 0 x 0000000000000000

    ===============================================================================
    Section 1: x 86 / x 64 specific to the processor
    -------------------------------------------------------------------------------
    Descriptor of @ fffffa800f0e60f0
    Article @ fffffa800f0e6240
    Shift: 536
    Length: 128
    Flags: 0x00000000
    Gravity: Fatal

    Local APIC Id: 0 x 0000000000000000
    CPU Id: 76 06 01 00 00 08 00 04 - bd e3 0c 00 ff fb eb bf
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

    Proc. Info @ fffffa800f0e6240 0

    ===============================================================================
    Section 2: x 86 / x 64 MCA
    -------------------------------------------------------------------------------
    Descriptor of @ fffffa800f0e6138
    Article @ fffffa800f0e62c0
    Shift: 664
    Length: 264
    Flags: 0x00000000
    Gravity: Fatal

    Error: DCACHEL1 _WR_ERR (Proc 0 1 Bank)

    YOU OVERCLOCK YOUR CPU too:

    CPU can be overclocked!
    Expected frequency: 3200
    The actual frequency: 3990

    Overclock Ratio: 1.24

    Cancel all the OC and the BIOS update:

    BiosVendor = Intel Corp.
    BiosVersion = XS54010J.86A.1140.2008.0520.2239
    BiosReleaseDate = 2008-05-20
    SystemManufacturer is BOXX Technologies, Inc.
    SystemProductName = W8450SE
    BaseBoardManufacturer = Intel Corporation
    BaseBoardProduct = D5400XS
    BaseBoardVersion = AAD94664-501

    Best regards
    André

    "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

  • Problem event name: BlueScreen locale ID: 1033 BCCode:9f

    Hello, I had a problem where my computer freezes just randomly gives me the blue screen

    After reboot, Windows would give me this error report.

    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    More information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80070544D0
    BCP3: FFFFF80004F643D8
    BCP4: FFFFFA8007B03E10
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files helping to describe the problem:
    C:\Windows\Minidump\121815-12308-01.dmp
    C:\Users\M\AppData\Local\Temp\WER-50450-0.SysData.XML

    Read our privacy statement online:
    http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

    If the online privacy statement is not available, please read our offline privacy statement:
    C:\Windows\system32\en-US\erofflps.txt

    Thanks, I found the solution in application of the update of windows install (Windows6 1 - KB947821 - v34-x 64)

  • Problem signature: problem event name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 locale ID: 1033

    Signature of the problem:

    Problem event name: BlueScreen

    OS version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033

    More information about the problem:

    BCCode:                                               f4

    BCP1: 0000000000000003

    BCP2: FFFFFA8005726B30

    BCP3: FFFFFA8005726E10

    BCP4: FFFFF800031E0460

    OS version: 6_1_7601

    Service Pack: 1_0

    Product:                                               768_1

    Files helping to describe the problem:

    C:\Windows\Minidump\111812-128154-01.dmp

    C:\Users\Roberto Martinez\AppData\Local\Temp\WER-181694-0.sysdata.xml

    We need the DMP file because it contains the single record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.
    You may be able to get the DMP files without crashing by booting in SafeMode (F8) with networking.
    If you are overclocking stop.  (chances are that if you are unsure if you are, you are not)
    To allow us to help you with symptoms BSOD on your computer, download the contents of your folder "\Windows\Minidump".


    The procedure:

    * Copy the contents of \Windows\Minidump to another location (temporary) somewhere on your machine.
    * Zip up the copy.
    * Join ZIP archive to your message by using the button (attachments) "trombone".
    * Please download to a service like Skydrive or "Rapidshare" to share files and put a link to them in your answer.


    To ensure the minidumps are enabled:

    * Click Start, in the search box, type: sysdm.cpl, press ENTER.
    * On the Advanced tab, click Startup and recovery... Settings button.
    * Make sure that automatically restart is unchecked.
    * Under the writing debugging information header, select image partial memory (256 KB) in the list box drop-down (varies from 256kb).
    * Ensure to that small Dump Directory is listed as % systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and download the output as well.
    To run MSinfo32 please go to start > run > MSinfo32
    Go to 'file', 'save' and download the PDF is saved with the DMP
    (Instructions for XP, Vista, Win 7, Win 8)

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