Bluetooth connection

So my three week old I mac 27 "5 k has been a problem since I opened the box. He loses his connection bluetooth on each closing down. Its been at the apple store and was removed and replaced all OSX is ok. Once back home turned on and all seems great! That night I turn off. In the morning when put back once more magical keyboard and trackpad are dead. Look in system preferences and bluetooth disappeared again just like before.

What's more troubling is apple support seen disconcerted by the present have tried everything. Now its has sent all of its info to apple and I, m waiting to hear what to do next.

very disappointed with my first Apple. Its now sitting in his box back what a joke.

Sorry to hear about your problems with your first Apple experience. Get her out of the box. It is also my first Apple. Bought my iMac 21.5 in September 2015. I have too much experience my disconnect bluetooth devices. You say that when you check the system preferences in the third line, there is no option showing Bluetooth? I have not experienced this. Since the upgrade to El Capitan 10.11.4 I knew my Apple Wireless Keyboard, my mouse Magic Mouse from Apple and my Yourtype of Belkin Wireless keypad showing under Bluetooth as not connected. For the keyboard, the connection generally recovers in a few seconds. For the mouse, I had to replace my Duracell batteries frequently (life of 25 days). You can try to change your operating system to Yosemite. I don't have these problems with Yosemite. If you go to Bluetooth in system preferences and make sure bluetooth is turned on, select Advanced. A box should appear that all options should be selected. This is what has been reconnecting the interruption of the connection to my keyboard, my mouse and my keyboard. Also, I have experienced severe battery with my Bluetooth devices drain. Although I bought all my devices on the Apple store online, since the upgrade to El Capitan were battery problems. This could be part of your problem. A second chance for your Apple. I tried to buy my first Mac in 1989 and friends sense talked me out of it and in an IBM. Sorry that I have let that happen. Then my son bought me my Dells. After a severe hack that happened to me, no computer for 9 months. Replaced my unit based on windows with a 21.5 iMac and I am very satisfied with my purchase. An Apple support person suggested that I dust my office more frequently. I don't know if the dust affects Bluetooth or not. Good luck. We hope that you do not give up. Do not return to Windows-based computers. Piracy is a big problem even with expensive AntiVirus software. Remember that they can only write viruses they know. They can't stop the nine.

Tags: Peripherals

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