Brand new 32Gig touchpad does not load

When the touchpad is connected to a wall outlet with the original cable and plug, the Touchpad indicates that the input current/voltage is not sufficient and the touchpad can not load correctly. Well, it does not load and I unscrewed and screw such upward as mentioned in another post, but it does not work. I also used a different cable and another wall charger (my phone update from samsung, the lable of voltage/current seems to be the same) and I get the same message.

I have hard reset a couple of times, and it does not help.

Is there anything else I can try? Is this touchpad a dud? Too bad I don't think I'll be able to get another one as it is out of stock everywhere.

Well, I had the problem figured out. I chatted with support yesterday (almost 45 minutes), tried all sorts of things and nothing worked. They suggested that I come back to Best Buy and ask them to check it out. Same thing was going on there. They changed the Chargers and same problem. In the end, they tried a different cable and voila, it started to load.

I have although the cables are either it works or it doesn't work, but apparently the USB cable can still send a signal, but maybe not enough amperage. They had no more keys to touch to swap and no cable to give me and suggested I buy one, but I wil see if HP here will be able to help. I'm sure they are good markets at monoprice in the worst cases.

I hope this helps someone else, problems with their touchpad not charging / not turing on.

Tags: HP Tablets

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