Deletion of a HP Envy 120 print job

I deleted a few small print jobs to my printer which worked well.  But a print job rest that I can't delete it, it has been remove for more than 12 hours, it's only work in small characters (the application of 1 'Word' page).  The printer displays "error state".

Can you tell me how to clear this please, it keeps me priting anything at the moment.

Thank you

AC33

AC33

Welcome to the Community Forum of HP.

Your work may just be stuck and needs to be emptied of the spooler queue.

The following apply to recent versions of the Windows operating system and can help to:

Cancel print jobs in the print queue

Click on the Thumbs - Up Kudos to show that you appreciate the help and time of our Experts.

Although I strive to reflect best practices of HP, I do not work for HP.

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Tags: HP Printers

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