BSOD Presario CQ62 running Windows 7 64 bit

I have a client who has recently updated from Kaspersky AV and now that they're getting the BSOD. This BSOD doesn't happen every day, but when we do they contact me want to stare at me. I capture a couple of the MiniDump files and I'm ready to download for anyone who can help me to solve it. The issue seems to be with their Realtek RTL8191SE Wireless B/G/N WiFi Adapter. But I updated the driver and it is always the case. They had also installed iTunes and I know that Kaspersky has problems with iTunes, so I uninstalled everything to do with iTunes, since they no longer need. Can anyone give me any help would be great.

Thank you

Hi Dahceneerg,

Do you get error with BSOD messages?

This problem may occur due to hardware and software issues.

I suggest you try the procedure described in the article and see if it helps.

Resolve stop (blue screen) error in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

Note:
1) when you do the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

2) when you restore your computer from a system image, the contents of your hard drive is replaced with the contents of the system image. This means that any changes you made, you have it installed, or you saved after the creation of the image of the file system will be probably lost, unless you have a recent backup of your data.

3) reinstall Windows 7 will remove all the programs you have installed and restore the default settings of Windows. You will need to restore your user files, and reinstall all the programs you've installed using the installation disk or the original files.

4) when running chkdsk on the drive hard if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data may be lost. If you reinstall windows, make sure you back up all your data.

Hope this information helps. If you need additional help or information on Windows, I'll be happy to help you.

Tags: Windows

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