[BUG] Unlock failed after the attempts of wrong PIN. However, Message for "SONY" is very often

Yesterday, I got the Z5 in my pocket and it is turned on (double tap to wake up) and he got the wrong PIN code. A message popped up telling me that the unlock code has failed and I have to enter the word "SONY" to continue. After that, I can enter the right PIN or a fingerprint can unlock the Z5.

Now, whenever I restart the device I get the same message, and sometimes when I want to open the Z5. Is there a solution to this problem?

Hello

This seems odd. You should only get this popup if they enter their PIN wrong too many times. This is a feature we've added to prevent accidental data deletion when you have an Exchange account that applies it.

Could you try to delete the account you have that apply under settings-> accounts, restart the phone and then add the account back again and let me know if that helps?

Tags: Sony Phones

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