By entering the identification number to open a session to the ir computer brings me back to profile screen.

Original title: cannot open a session.

Whenever I type in my pen number to log on my laptop Windows 8 it brings me right back to the profile screen. And whenever I try again it does again. Even if I type in the number of fake pen does it. I need helphelp.

Hi Darien,

I would like to know some information about this problem so that we can help you further.

1 did you changes to Microsoft's computer account before this problem?

2. do you get any error code or error message?

3 - is the administrator account?

4. are you sure that you enter the code number of pin and password correct?

5. connect you to the Microsoft Account or Local account?

I suggest you try the steps in the following Microsoft Help article and check if it helps.

What to do if you forget your Windows password:

http://Windows.Microsoft.com/en-us/Windows/what-do-forget-Windows-password#1TC=Windows-8

You can also try to change the option in the password PIN number by clicking on the symbol button under your user name in the screen/connection profile screen.

Please respond with more information about this problem so that we can better help you.

Tags: Windows

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