C40 is unable to connect to the console

Hi all

I endpoint C40 and have factory default the device, but when I tried to access it via the serial console, there login password.

but I do not know the password also forgotten customer, is it possible to reset the unit?

Please advice

Kind regards

Ahmad

Try the method posted by thiandoummouhamedoumoustapha in this thread:

https://supportforums.Cisco.com/discussion/11214341/Tandberg-password-recovery

/Jens

Please note the answers and score the questions as "answered" as appropriate.

Tags: Cisco Support

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    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, com.apple.preference.network.remoteservice [2539 295]: CGContextConcatCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextDrawImages: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetDefaultUserSpaceToDeviceSpaceTransform: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, com.apple.preference.network.remoteservice [2539 295]: CGContextConcatCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextDrawImages: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:28, [2539 339] com.apple.preference.network.remoteservice: error in CoreDragRemoveTrackingHandler:-1856

    26/03/16 10:37:28, [2539 339] com.apple.preference.network.remoteservice: error in CoreDragRemoveReceiveHandler:-1856

    26/03/16 10:37:28, com.apple.xpc.launchd [1 393]: (com.apple.SystemUIServer.agent [2346]) Service was released due to the signal: Broken pipe: 13

    26/03/16 10:37:28, Spotlight 461 [459]: spot: logging agent

    26/03/16 10:37:28, [2539 487] com.apple.preference.network.remoteservice: service - area of the one error ERROR = NEConfigurationErrorDomain Code = 9 "configuration is unchanged" UserInfo = {NSLocalizedDescription = configuration is unchanged}

    26/03/16 10:37:28, [2539 487] com.apple.preference.network.remoteservice: service - area of the one error ERROR = NEConfigurationErrorDomain Code = 9 "configuration is unchanged" UserInfo = {NSLocalizedDescription = configuration is unchanged}

    26/03/16 10:37:28, nesessionmanager 519 [2112]: NESMLegacySession [VPN_CONN_NAME$: 04c 10954-16 b 2 - 40BB - B3F1 - 9288F968029E]: received an order to start com.apple.preference.network.re [2539]

    26/03/16 10:37:28, nesessionmanager 519 [2112]: NESMLegacySession [VPN_CONN_NAME$: 04c 10954-16 b 2 - 40BB - B3F1 - 9288F968029E]: changed to connecting status

    26/03/16 10:37:28, com.apple.SecurityServer [75 536]: rules of problem opening the file "/ etc/authorization ': no such file or directory

    26/03/16 10:37:28, com.apple.SecurityServer [75 536]: sandbox has denied authorizing the right "system.keychain.modify" customer "/ usr/libexec/nehelper" [184]

    26/03/16 10:37:28, 536 pppd [2616]: NetworkExtension is the controller

    26/03/16 10:37:28, 538 pppd [2616]: NetworkExtension is the controller

    26/03/16 10:37:28, nehelper 540 [184]: 10954-16 b 2 - 40BB - B3F1 04c - 9288F968029E: cannot copy content, returned SecKeychainItemCopyContent user interaction is not allowed.

    26/03/16 10:37:28, nehelper 540 [184]: 10954-16 b 2 - 40BB - B3F1 04c - 9288F968029E: SecKeychainItemFreeContent returned the user interaction is not allowed.

    26/03/16 10:37:28, 570 pppd [2616]: password not found in the system keychain

    26/03/16 10:37:28, 572 pppd [2616]: publish_entry SCDSet() failed: success!

    26/03/16 10:37:28, 573 pppd [2616]: publish_entry SCDSet() failed: success!

    26/03/16 10:37:28, 573 pppd [2616]: pppd 2.4.2 (Apple version 809.40.5) started by $VPN_SERVER_USER, uid 501

    26/03/16 10:37:28, SystemUIServer 620 [2615]: [BluetoothHIDDeviceController] EventServiceConnectedCallback

    26/03/16 10:37:28, SystemUIServer 620 [2615]: [BluetoothHIDDeviceController] EventServiceDisconnectedCallback

    26/03/16 10:37:28, authd 720 [124]: copy_rights: _server_authorize failed

    26/03/16 10:37:28, sandboxd 748 [120]: nehelper (184) ([184]) refuse the authorization-right-get system.keychain.modify

    III. New connection of Cisco VPN through IPSec Console app log:

    26/03/16 10:18:26, 917 WindowServer [172]: _CGXRemoveWindowFromWindowMovementGroup: 0x10d of window is not attached to the window 0x10f

    26/03/16 10:19:43, 975 WindowServer [172]: _CGXRemoveWindowFromWindowMovementGroup: 0x10d of window is not attached to the window 0x10f

    [26/03/16 10:19:56 nesessionmanager 265 [2112]: NESMLegacySession[$VPN-CONN-NAME:72874CC0-2A89-4B61-80F1-9BB4F3EA953B]: received an order to start SystemUIServer [2346]

    [26/03/16 10:19:56 nesessionmanager 265 [2112]: NESMLegacySession[$VPN-CONN-NAME:72874CC0-2A89-4B61-80F1-9BB4F3EA953B]: changed to connecting status

    26/03/16 10:19:56, nesessionmanager 267 [2112]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, nesessionmanager 270 [2112]: phase 1 of the IPSec from.

    26/03/16 10:19:56, authd 284 [124]: copy_rights: _server_authorize failed

    26/03/16 10:19:56, 295 raccoon [2576]: agreed to the takeover of vpn connection.

    26/03/16 10:19:56, 295 raccoon [2576]: agreed to the takeover of vpn connection.

    26/03/16 10:19:56, 295 raccoon [2576]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, 295 raccoon [2576]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, racoon 296 [2576]: connection.

    26/03/16 10:19:56, racoon 296 [2576]: IPSec Phase 1 started (initiated by me).

    26/03/16 10:19:56, racoon 296 [2576]: IPSec Phase 1 started (initiated by me).

    26/03/16 10:19:56, racoon 308 [2576]: IKE Packet: forward the success. (Initiator, Aggressive Mode 1 message).

    26/03/16 10:19:56, racoon 308 [2576]: > > > > > status of phase change = Phase 1 began by us

    26/03/16 10:19:56, racoon 308 [2576]: > > > > > status of phase change = Phase 1 began by us

    26/03/16 10:19:56, 352 raccoon [2576]: no message must be encrypted, 0x14a1, side 0 status

    26/03/16 10:19:56, 352 raccoon [2576]: no message must be encrypted, 0x14a1, side 0 status

    26/03/16 10:19:56, nesessionmanager 352 [2112]: Controller IPSec: IKE FAILED. phase 2, assert 0

    26/03/16 10:19:56, nesessionmanager 353 [2112]: Controller IPSec: retry the aggressive mode IPSec with DH group 2

    26/03/16 10:19:56, nesessionmanager 373 [2112]: phase 1 of the IPSec from.

    26/03/16 10:19:56, 374 raccoon [2576]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, 374 raccoon [2576]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, 374 raccoon [2576]: connection.

    26/03/16 10:19:56, 374 raccoon [2576]: IPSec Phase 1 started (initiated by me).

    26/03/16 10:19:56, 374 raccoon [2576]: IPSec Phase 1 started (initiated by me).

    26/03/16 10:19:56, racoon 376 [2576]: IKE Packet: forward the success. (Initiator, Aggressive Mode 1 message).

    26/03/16 10:19:56, racoon 376 [2576]: > > > > > status of phase change = Phase 1 began by us

    26/03/16 10:19:56, racoon 376 [2576]: > > > > > status of phase change = Phase 1 began by us

    26/03/16 10:19:56, racoon 404 [2576]: port 62465 anticipated, but 0

    26/03/16 10:19:56, racoon 404 [2576]: port 62465 anticipated, but 0

    26/03/16 10:19:56, racoon 432 [2576]: IKEv1 Phase 1 AUTH: success. (Initiator, aggressive-Mode Message 2).

    26/03/16 10:19:56, racoon 432 [2576]: > > > > > status of phase change = Phase 1 began with a peer

    26/03/16 10:19:56, racoon 432 [2576]: > > > > > status of phase change = Phase 1 began with a peer

    26/03/16 10:19:56, racoon 432 [2576]: IKE Packet: receive a success. (Initiator, Aggressive Mode 2 message).

    26/03/16 10:19:56, racoon 432 [2576]: initiating IKEv1 Phase 1: success. (Initiator, aggressive Mode).

    26/03/16 10:19:56, racoon 432 [2576]: IKE Packet: forward the success. (Initiator, Aggressive Mode 3 message).

    26/03/16 10:19:56, 433 raccoon [2576]: IPSec Phase 1 established (initiated by me).

    26/03/16 10:19:56, 433 raccoon [2576]: IPSec Phase 1 established (initiated by me).

    26/03/16 10:19:56, racoon 453 [2576]: IPSec Extended requested authentication.

    26/03/16 10:19:56, racoon 453 [2576]: IPSec Extended requested authentication.

    26/03/16 10:19:56, 454 nesessionmanager [2112]: IPSec asking extended authentication.

    [26/03/16 10:19:56, nesessionmanager 464 [2112]: NESMLegacySession[$VPN-CONN-NAME:72874CC0-2A89-4B61-80F1-9BB4F3EA953B]: status changed by disconnecting

    26/03/16 10:19:56, nesessionmanager 464 [2112]: IPSec disconnection from the server $VPN_SERVER_IP

    26/03/16 10:19:56, racoon 465 [2576]: IPSec disconnection from the server $VPN_SERVER_IP

    26/03/16 10:19:56, racoon 465 [2576]: IPSec disconnection from the server $VPN_SERVER_IP

    26/03/16 10:19:56, racoon 465 [2576]: IKE Packet: forward the success. (Information message).

    26/03/16 10:19:56, racoon 465 [2576]: IKEv1-Information Notice: pass success. (Delete the ISAKMP Security Association).

    26/03/16 10:19:56, racoon 465 [2576]: could not send message vpn_control: Broken pipe

    26/03/16 10:19:56, racoon 465 [2576]: could not send message vpn_control: Broken pipe

    [26/03/16 10:19:56, nesessionmanager 465 [2112]: NESMLegacySession[$VPN-CONN-NAME:72874CC0-2A89-4B61-80F1-9BB4F3EA953B]: status changed to offline, last stop reason no

    26/03/16 10:19:56, 466 raccoon [2576]: glob found no match for the path "/ var/run/racoon/*.conf".

    26/03/16 10:19:56, 466 raccoon [2576]: glob found no match for the path "/ var/run/racoon/*.conf".

    26/03/16 10:19:56, 466 raccoon [2576]: IPSec disconnection from the server $VPN_SERVER_IP

    26/03/16 10:19:56, 466 raccoon [2576]: IPSec disconnection from the server $VPN_SERVER_IP

    It seems that I solved the problem, but I'm not sure it helped.

    After restart of the operating system, the two connections: old and new Cisco via IPSec connection, began to work.

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