C4580: PC (Windows XP) driver parses OK, but window freezes when he must analyze the

When scanning Photosmart Essential from the PC (Windows XP), it made parsing driver OK, but the gel and sparkles in a box called "Single".

Shlomi

Thank you for taking the trouble to answer.  Your suggestion worked, and now it scans correctly.  However, after posting my question, but before trying your suggestion, I noticed that the HP Solutions icon had disappeared, and that runs the HP diagnostic utility found a link broken even if the installation by running again disk indicated that there was no problem.  I have another link broken in an independent program, so I suspect a virus.

Concerning

Richard

Tags: HP Printers

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