C5180 scanning and copying the black leaves after Snow Leopard upgrade

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• Photosmart C5180 scanning and copy problem

  Scanning and copying service, computer and also the printer button produce entirely black (not empty) pages with lines vertical and horizontal of different shades of black.

  Uninstalled, reinstalled, used doctor scan, download software uptodate and the driver. What can I do else?

  Author: heborn

  Hello 11540.

  Try to reset the all-in-one (turn off and on again).

  Then try to copy using the control panel buttons, but open the scanner cover to see if the light is turn on. If this isn't the case, then I'm afraid this is a hardware failure and you will need the service unit.

  See you soon!

• HP Photosmart 5520 - can print but scan and copy the work of doesn´t

  Hello

  I just bought a HP all in one Photosmart 5520. It works fine as a printer, but when I scan or copy I get a 'white' scan / paper in white. And Yes, the text on the paper was facing the Analyzer anyone know whatcould wrong?

  Thanks for the reply AndersRH.

  Sorry to hear about the issue. Because it seems to be a hardware malfunction, I suggest you call the Tech Support of HP. They may be able to give two options for replacement or trade in options.

  If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Take care

• I am unable to open and copy the file encrypted after formatting my computer

  I just format my computer before formatting, I take any backup of the drive c. but 1 file is encrypted on my backup now, I'm unable to decrypt this file and is also impossible to copy and open this folder. Please help me with this.

  I assume you have XP Pro and that you encrypted files by using the Encrypting File System (EFS).  When you use EFS, the these files decryption key is stored encrypted with your certificate store.  When you use EFS, you * MUST * back up your certificates or risk permanently losing access to your encrypted files.  Details are provided in this article which is required reading if you use EFS:

  "Best Practices for encrypting file system"
    <>http://support.Microsoft.com/kb/223316 >

  Jump down to the paragraph "why you should back up your certificates.
  Line background here, is that you have two options to recover the access to these files.  The first is to restore your certificate from the backup of the certificate that you created by the article above before you reformat your computer.  The second option is to completely restore your previous system from a backup of the image-style you did your system before reformatting and reinstalling.  Otherwise, I fear that you have permanenty lost access to these files.

  EFS is affectionately known as the 'Recycle Bin delay' in this forum.

  Sorry,
  JW

• 7640 5660 envy print, scan and copy in color, b &amp; W and grey scale?

  Hello:

  The 7640 want 5660 print, scan and copy, color, B & W and grey scale?

  I was told that gray balance is not supported.   (I think this might be the wrong information.)

  What about FAX (7640)... B & W, color and Gray Scale?

  Thank you

  DaleBr

  Hi @DaleBr.

  Welcome to the Forums of HP's Support. The information you are looking for are under the specifications of the printer on hp.com.

  HP ENVY 7640 specifications

  HP ENVY 5660 specifications

  They can scan and copy in black and color only. There is no option to gray scale.

  I would like to know if these links worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• I have a laptop with Windows XP. After getting a virus, I scanned with AVG and removed the threat. After re-booting, I can not connect to wireless internet.

  I have a laptop with Windows XP.  After getting a virus, I scanned with AVG and removed the threat.  After re-booting, I can not connect to wireless internet.  The icon shows "acquiring network address".  I connected the router directly on laptop computer connected to the wireless network and still unable to connect.  I tried to restore the system as well, but the message says "unable to restore the system, no changes were made.  Help?

  original title: acquisition of network address

  Hello, Steve.

  Try this link below on how to reset IE and let me know if it helps.
  http://support.Microsoft.com/kb/923737

• scanning and copying problem

  Hi all

  I have an officejet pro 8600. He developed a failure when scanning and copying only. It prints very well. When scanning/copying in black and white I get only a series of black lines vertical, probably 100 or more, arranged like a bar code. When you use the color I get 3 or 4 vertical lines in cyan. I do not hear from the current page scanned/copied. I suspect the scanner itself is faulty, but any help would be received with gratitude.

  Thanks Steve

  Hi Steve.

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  Sorry to hear you have a problem with lines on your Scan and copy.  I got it exactly the same problem with this printer very and I could solve the problem by making a simple step. Now, this will sound a bit crazy and I hope you are open minded.  Plug the power cable directly into a wall... pretty crazy huh?  HP printers have already built in surge protector, and if you have connected it to a power supply/Strip bar, the printer will get all the power it needs to function properly. You are probably currently you are yourself, "Ive always had this printer connected to a strip/Bar and have never had any problems.  Well, let me tell you that you probably had issues with the printer that only they were issues that you would not notice.  Brightness, the screen feel slower, a little more time to get out of the way 'sleep'... that are just a few things that could took place in the Strip bar.  Just so you know I'm not send you smoke signals, this is a document that shows all the questions when it is connected to an uninterruptible power supply/Strip/surge protector power.  Now, if this does not resolve your problem, I need for you to let me know so that I can give you other possible fixes for this issue.

  I'm always here to help then feel free to write again.

  Thanks for your time Steve.  Let me know how make you out.

• HP scan and capture the desktop?

  I use HP Scan and Capture because the software for my printer a HP all in one Photosmart 5512 won't allow not to scan multipage documents - at least I can't get it to work.

  Capture and scanning HP works fine, but only from the start page.

  I put a shortcut to the program on the desktop, but he refuses to go, saying: it must start from a container "app".

  I rarely use the start page and it's a PIA to go there whenever I want to scan something.

  Is it possible to start scanning HP and Capture from the desktop?

  (I have to say after using computers for 30 years, Microsoft has really into it with Windows 8.  Created by and for lovers).

  Hello

  HP and Capture app scanning can only be run from Windows 8 start screen.

  You can install the latest version of the HP software for your desktop, it allows scanning of multiple pages as well and ensure a standard use. the software can be downloaded form the following link:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-108875-3&cc=us&DLC=en&LC=en&OS=4132&product=5063611&sw_lang=

  You can scan multiple pages by scanning a document or photo of the HP software, do not forget to tick the option preview scan and set the resolution to 300 DPI or below, the Analysis dialog box will include a button Add Pages to scan additional pages.

  Shlomi

• Scanning and copying

  OfficeJet Pro 8600 (N911A) unable to scan on 2 sides and copy the 2 sides

  Thank you, appreciate the return of the power supply.  I decided to return the printer and buy another brand.

• AVG detects viruses, C:\sccfg.sys if I scan and delete, it will appear after each reboot.

  Original title: C:\sccfg.sys

  AVG detects C:\sccfg.sys
  What is a rootkit?
  How can I get rid of it permanently?
  I ask AVG Anti-virus (free) to cope - AVV, then asks me to restart the computer
  After the re - start AVG advises me that the threat has been eliminated.
  AVG analysis finds no problem for the next (approx.) 2-3 weeks
  Then, the threat is detected again.
  I have lived this cycle several times now.
  BUT I want to get rid of the threat for good.

  Internet search suggests this threat comes from a program called "Folder Lock", (which I had installed for several years) but AVG has only been reported as a threat for maybe three months.
  Research on the Internet tells me that the problem cannot be solved by uninstalling "Folder Lock"

  How can I get rid of this threat?

  Hi Leeds,

  It seems that AVG detects C:\sccfg.sys as virus, if you scan and delete, it will appear after each reboot.

  Let's run the virus scan in safe mode with networking:

  Check out this link to start your computer in safe mode with networking:

  A description of the options to boot in Safe Mode Windows XP http://support.microsoft.com/kb/315222

  After starting in safe mode with network, virus using AVG anti-virus scanner.

  With AVG Anti-virus, perform a full scan using the Microsoft Safety Scanner.

  Refer to this link:

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  I hope this helps!

• 8500 a duplex scanning and copying

  I can't find how to do double sided scaning and copy with the 8500. It is possible at all?

  I have the 8500 A909 all-in-one to work and it's pretty simple how to do duplex scanning and copying so I'm not sure if the feature is ' % s ' on the 8500 most recent a.

  Thanks for your help!

  Hello

  You use A910a or A910g A910n? Open the cartridge on the left front access door to see the model number. If she says A910a or A910g then, those two doesn't support automatic duplex, scan or copy as the document feeder has no duplexer in them

  If A910n, check the picture below. For the digitization of the s/w, you can find the setting «scan both sides (duplex)» For the copy, and then in the menu ==> settings copy printer, you can find the option "two sides - two-sided original copy.

  

• Photosmart D110a: installed the new HP black ink cartridge and now the black ink does not print

  Just installed a new print 60xl cartridge to replace the one that was being ink. Now the black ink basically does not print. I cleaned the cartridges 4 times and run all Diagnostics pages. The black prints just a small piece of the upper part of the letters on the pages of diagnostics and in grayscale on the test pages.

  Hello!
  Welcome to the HP Forums, I hope that you are @janmacwill,

  I saw your post on the black ink does not print your Photosmart D110a and I wanted to stop making you share my suggestions. See the link below to solve the problem and if the black still does not print, contact HP (below) to see about a replacement unit.

  Printer prints a blank Page or doesn't print black or color ink for the printer series HP Photosmart e-All-in-One (D110a and D110b)

  If you have trouble, let me know and I'll do my best to help.

  Hit the "accept as Solution" if we reached a solution and the "thumbs up".

  to say thank you for my help.

  Have a wonderful day

  HP technical support are available by clicking on the following link:

  http://h22207.www2.HP.com/us-en/?openCLC=true

  (1) once will open the support page please select the country in which you are

  located. Then enter your model of HP on the right number.

  (2) then choose the 'Contact Support' tab at the top and scroll down to the

  bottom of the page "HP Support - Contact" to fill in the form provided

  your contact information.

  (3) Once finished, click the "Show Options" at the bottom right.

  (4) Finally, scroll to the bottom of the page and select ' Get phone

  number. "A file number and telephone number will now fill for you.

• Dell Inspiron 531 - summer pc try to restore factory settings and hit the F8 key after close to a dozen times. I never see the advanced options to choose the factory restore. HELP please...

  tried to restore factory settings and hit the F8 key after close to a dozen times.  I never see the advanced options to choose the factory restore.   HELP please...  I'm following indications out of Dell's web site as well.    UGH

  http://support.Dell.com/support/topics/global.aspx/support/DellCare/contact_us?c=us&l=en&s=Gen&redirect=1

  If you have problems with the process of recovery of Dell, contact Dell at the link above.

  It's Dell recovery, not Microsoft software/process of.

  See you soon.

  Mick Murphy - Microsoft partner

• You are looking for a way to set permissions of files on a folder so that users can view and copy the files out, but may not change the original file in the folder.

  You are looking for a way to set permissions of files on a folder so that users can view and copy the files out, but may not change the original file in the folder.  They will have to copy the files in the folder to make changes and then copy a review of back in.  Locally and on the network

  Hello

  1. In Windows Explorer, right-click the file or folder you want to work with.

  2. In the context menu, select properties and then in the Properties dialog box, click the Security tab.

  3. In the name list box, select the user, contact, computer, or group to which you want to display permissions. If the permissions are grayed out, this means that the permissions are inherited from a parent object.

  https://msdn.Microsoft.com/en-us/library/bb727008.aspx?f=255&MSPPError=-2147217396

• I downloaded the bridge output module and copied the files to the correct location but the output pane remains empty

  I downloaded the bridge output module to create contact sheets and copied the files to the correct location, but the output pane remains empty.

  I removed and replaced the files including the! $AdobeOutputModule file $ but still no luck...

  I have reset the workspaces, preferences...

  How can I completely remove it and start again?

  Thanks in advance!

  Settled myself