C6280 Installer problem - Error Message

I am out with my Photosmart C6280.  I had to write to service customer of Hewlett main office to get a response from them on two issues: 1) the flip up stop broken paper 2) the software will not be installed completely despite of many e-mail help HP technical service.  HP sent me three discs of installation but none of them solved my problem.  I am pleased to say that HP sent a C6280 replacement for me that I received yesterday and tried the facility.  My problem persists: the installation of the software is at 66%, stops, an error message appears "the specified service does not exist as an installed service."  "I removed all the software many times through ' Add/Remove software", restarted and then reconnected the C6280 before reinstalling the software.  Same thing happens every time.  I had this problem since the purchase in December 2007, but I am able to set up the printer through my router wireless on my home network using the ethernet cable from the printer to the Netgear wireless router.  If I can print with the static IP address, but I can't use the HP software for scanning.   My desktop PC is a Compaq Presario 8000 T running Windows XP Pro.

Anyone with similar problems?

Thank you, but I guess I'm anxious and contacted HP tech services, which I was able to control my PC for access to level 3.  The technology fixed my registry and download new software that now seems to work.  I would certainly them once again, as they did a good job in a professional manner.

Tags: HP Printers

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