Printer problem: error message - 01 document online

Separated from this thread.

Impressora em estado of erro. 01 documento da fila, sai'm nenhuma nao

Hello

Please contact Microsoft Community.

This problem may occur if the driver is damaged or outdated.

To better help you, could you please confirm a number of things like:

  1. What is the exact\complete error message you are getting?
  2. What is the brand and model of the printer?
  3. Have you made changes on the computer before this problem?
  4. What is your shared printer on your network home wireless?

Please follow the steps below and check if that helps.

Method 1: I suggest you to try all the steps from the link below and also to run the troubleshooter to step 2.

http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab3&V3H=winvistatab1&v4h=winxptab1

Method 2: Uninstall the printer and reinstall it on your computer.

Completely uninstall the printer drivers.

  1. Click Start
  2. Type in the Mmc console (press enter)
  3. Click file in the upper left corner of the screen
  4. Click Add/Remove Snap-in
  5. Scroll down to the print management in the ins available Snap , click Add and then click ok.
  6. Click Add the local server in the configuration print management window
  7. On the left side, expand print servers > Drivers -click the name of your computer, and if the list of installed drivers appear on the right side of the window.
  8. Right-click on the printer model and choose Remove driver package.

Hope this information was helpful and let us know if you need more assistance. We will be happy to help.

Tags: Windows

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