Install HP Photosmart B210 fails (network) - "Printer Installation Failed" error messages

Hi - I have a HP Pavilion Elite HPE on a home network with a wireless HP Photosmart B210 printer/scanner.  This configuration has worked for > 1.5 years, then about 2 weeks ago, I could not print from any application.  Win7 would post "cannot communicate with the printer.  Here's what I did:

(1) uninstalled - reinstalled driver SW repeatedly - however, Win7 messages "Failed installation of the printer" at the end of the installation.

(2) the HP print and scan doctor finds the printer wireless-, but can find no defects or problems. All green checkmarks

(3) I copied/pasted the address of Web page in IE - in the Home tab's built-in Web server it States "system error - network connection error.

(4) scanning works fine wirelessly and if I connect the printer via a USB cable - I can print.

(5) I have a Lenovo and Ipad desktop computer on my network that impressions wireless - so, seems, the issue is with the Elite HPE only and not the router.

(6) if I'm in Excel and select search for printer - I get the error "domain services active directory are currently unavailable.

(7) I checked the printer spooler and it is started and set to automatic.

I want to keep the ability to print wireless, however, if I can't solve this problem, I have to constantly connect via a USB port.  Any suggestions on what is wrong?  Thank you, Rob

Hi Erico,

Thanks for the reply.  I ran the "sfc/scannow" command from the line CMD (run as administrator) - completed without finding any breach of integrity.  I reinstalled SW from HP (PSB210_Basic_x64_231.exe) and installed without problem.  I was able to print a test page and a spreadsheet excel via the wireless network.

It seems that this problem is solved.  Thank you for your help.

Kind regards

Bob has.

Tags: HP Printers

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    The portable operating system is windows XP SP3.

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    Thank you and best regards,

     

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