Cable modem link slow w ISA570 and CLI 'See the tech' equivalent

Hi, I'm hand non-profit that has a link to 100mbs Mediacom, they get 90 + speed connected directly to the cable modem, but anywhere past the ISA570 they get only 50-60mbs. They spent the cables, added a port separated, tried different PCs, the results are the same, 50-60 MB max. In addition, it is their understanding that the ISA570 cannot do CLI, so how can they get the equivalent of a 'show tech' command in a file to be sent off site for troubleshooting, thank you. Jim

Hello

Is there something similar to show tech CEP.

Log in to the web site GUI, go to device management > Cisco Services & support > Send Diagnostics.  At the bottom of this page is a download button that will collect the configuration file, newspapers and some outputs debugging in a zip file.  You can use this to troubleshoot the device, even though I generally prefer to be the device live webcam himself to see things.

Before digging too deeply into those however, what type of security services currently have enabled on the ISA?   I was looking on the Datasheet , and even if the SPI is capable of ~ 500mbps, when you start to enable security services these beginning of speeds to drop.

If we look at the flow measurements UTM (Unified Threat Management), which is roughly of 75mbps, which is pretty close to what you have found.  I go and disable various security services one at a time and test your speed.  My guess would be either A / V or IPS slows down your connection.  It can be one or a combination of these services, causing the slowdown.  You can disable these options, or just explain the extra security will cost a bit of speed.

Hope that helps a little,

Christopher Ebert - Advanced Network Support Engineer

Cisco Small Business Support Center

* Please note the useful messages *.

Tags: Cisco Support

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