The connection between your cable modem, router or access point, and Internet are broken.

What is the average message "the connection between your cable modum, router or access point, and internet are broken" and how to fix it?  We use internet provider time warner.  Can I access online using mini jetpack, but not through time warner.  Is the problem with our internet service or hardware problem?

Hello Terri,

Thanks for posting your question on the Microsoft community.

Thank you for details on the issue.

This problem may occur because of damaged or incorrect network settings.

I would suggest trying the following methods and check if it helps.

Method 1:
Run the network troubleshooting and check.
Reference:
Using the troubleshooter from network in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

Note: You can run utilities times 'Internet connection' and 'network card'.

If this does not help, use method 2.

Method 2:
Reset TCP/IP and check the issue.
Refer to this article:
How to reset TCP/IP using the NetShell utility
https://support.Microsoft.com/en-us/KB/299357

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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