Calls for the CD with PDL_COMMON on the installation of the software for HP Officejet 4315

I have a HP Pavilion 1540n running Windows XP SP3.  I try to install the software for a HP Officejet 4315 downloaded from HP website.  The installation was interrupted and it asks me for a CD entitled PDL_COMMON.  I don't have the CD and the software downloaded does not have such a folder or file.  Now what?

Thank you, Bill

Bill, I would recommend a complete uninstall of the product, programs and features, as well as the removal of all copies of the printer in the Device Manager or the printers and fax machines.

Click START, and then click RUN. Type "%temp%" and press ENTER. This will open your temporary folder, erase all files here that it is possible - some may not be deleted, but most should be able to be.

Then follow the link here:

http://goo.GL/ef1Ay

And install the printing software.

Let me know how things are going!

Tags: HP Printers

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