Can not get queue on Photosmart Premium c309

I just installed a Photosmart Premium c309 printer, I connected through the USB line to a HP Pavilion which has Windows 7.  I just can't get anything to print.  Each document is in the queue and does not print.  The scanner function works fine, the copier on the printer function works very well.  I deleted and reinstalled the driver several times – both on the disc that came with the printer and a driver downloaded from the HP website.

During installation, I am asked to choose a picture to print, there are in the print queue.  If I try to print a test page, it is in the print queue.  How can I get this to progress so that actual printing occurs?

Update: I found the print diagnostic utility 3.0 on another page of this Web site.  Downloaded and installed, followed the instructions, and my problem was solved.

Tags: HP Printers

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    Welcome to the HP Forums @GarfieldFan1969,

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