Can not re - install the software

I had problems with my computer, so I took it to a shop for repair. After I came back, it would only print in color, no matter how many times I tried to print in grayscale.  The tech shop supposed to put the HP drive in the computer and uninstall the software, restart the computer and reinstall the software.  During installation, I received this message:

"You must restart your computer to continue the installation.

There are some files that must be removed before the installation can continue.

Please close all programs and then click on restart.  This installation will continue after the restart. »

I tried this 3 times and has received the message every time. What I am doing wrong?

I down loaded the base of HP driver and installed without problem. Printer works now.

Detective Conan

Tags: HP Printers

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