Can not stop cryptographic services to rename the Catroot2 folder.

Hello

I recently bought Halo 2 for WIndows Vista and tried to run it on my pc, which uses windows 7 Home premium. Since I installed the game, whenever I play it stops, saying that "Games for Windows Live could not... etc" I looked up the solution on a microsoft forum, and he said to rename the folder c:\windows\system32\catroot 2 by stopping the cryptographic service. ""

Whenever I try to stop the cryptographic service, I get:

System error 5: access denied

I tried running the cmd as administrator prompt, and I get the message: "the application pause, continue or stop is not available for this service"

I can also rename the Catroot2 folder, as he always says: ' this folder could not be renamed because it is already in use... etc ", but I think it's because I have not stopped the cryptographic service".

What I'm doing wrong and what should I do to fix this?

Hello

·        Are you logged on to the computer as administrator?

You try to stop the service in safe mode and check what is happening. To start in SafeMode followed the link given below.

http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

See also:

http://social.answers.Microsoft.com/forums/en-us/vistagaming/thread/f966ba04-1cd8-4CFB-9b7c-0da90bd2d914

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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