can only connect to internet access using wireless or ethernet cable

I use a computer Windows Vista with Internet Explorer 8.

When I try to connect to the internet from my laptop on a Netgear router I can connect only with limited access via an ethernet cable or wireless. My computer detects and attempts to connect (with complete connection) to the netgear router, but then the prompt appears on the screen, "connection takes longer than usual." Then, it displays "connection failure.

I tried to use all the recommended solutions such as move the computer to a different location, automatically get new ip settings, etc... without success.

In the past, I could access the internet without problems and the full connection and wonder if my college internet connection may have screwed up the settings.

Thank you

Hi Travis98,

You can try to boot into safe mode with network and check if the problem occurs.

Step 1: to start in Mode safe mode with network you can follow the below given steps:

1. remove all floppy disks, CDs and DVDs from your computer and restart your computer.

Click the Start button, click the arrow next to the lock button, and then click restart.

2. do one of the following:

a. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

b. If your computer has multiple operating systems, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

3. in the Advanced Boot Options screen, use the arrow keys to select the safe mode with networking option and press ENTER. For more information about the options, see startup options (including safe mode).

4 log your computer with a user account with administrator rights.

For more information, you can consult the following link to start the mode safe mode with networking:

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

Please post back and let us know the results.

Hope the helps of information.

Jeremy K
Microsoft Answers Support Engineer
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Tags: Windows

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