Can ping printer but cannot print
Hi all
Not sure if this is the right forum, but it is a network printer, so I thought I would try it. My apologies if it should be elsewhere.
I have here a user who is trying to print to a printer Samsung CLX-6200 from anywhere in Windows 7 (even a test page will not work). We can see the printer, we can interact with the properties, we can ping the printer. We can do just about everything except print.
It is not a printer problem, like others on the network successfully print on the printer. It is not a print spooler problem, because the user can print to other printers on the network successfully. I assumed it was a corrupted driver or something, however to remove and then reinstall the device at no change results. I tried to connect directly to the printer (using a TCP/IP port) and connection via the print server. No luck.
The print job appears in the print queue but does not print and eventually fails. The print processor is Winprint, I checked the logs, but found no errors.
A complete reinstall, which I really don't want to do in deca (the user is in a remote office) I'm out of ideas.
The user runs Win 7-32 bit on a Dell Vostro 3550.
The following is based on my experience with XP; I haven't done a lot of work/research on Win 7 yet so I can't tell you absolutely that it will work, but it is worth trying.
In general, printer drivers are installed using an INF file. However, the first time that an installation is attempted, Windows 'compile' the relevant INF file in a companion PNF file with the same name. For subsequent installations, Windows uses the PNF file.
If you suspect a corrupted driver and download a new one, unless you have completely removed the old driver, including his PNF file, Windows will often use the old files. You think that you install a new driver, but you're really not.
In Windows XP, the solution had to go on 'Server properties' in the file menu of the windows printers and faxes and delete the suspicious driver from there. In Windows 7, it's a little more complicated:
Control Panel > system and security > administrative tools
If the remote user does not use a "computer administrator" account, I suspect that you may need to "Print Management" right click and select 'run as administrator '. P.S.: Another procedure in XP was to use cleanspl.exe to Windows 2003 (available here--> http://www.microsoft.com/en-us/download/details.aspx?id=17657) Resource Kit. According to this Technet thread, the same tool will work in Windows 7.
Print management
In the left pane, expand print servers >
Select the suspicious driver in the right pane and Delete (I don't know if you have to remove the complete package 'pilot' or not, that the option was not under XP).
Now reinstall the driver.
Tags: Windows
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Qosmio X 300 - 11W - overheats and stops
Hello out there! I'm sorry for the typos, I can do, this is my first topic on your forum. So here is the problem I encountered with my laptop (Qosmio X 300 - 11W). It all started with stop the engine whenever I use it more then 1 to 2 hours. I always
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New added HDD to load windows xp pro, but can't get on the Internet do not know why.
Hello, I have a given pc with windows xp prof, he had a small hard drive and I got a bad virus, at that time, I installed a new hard drive and triedto load my Windows XP pro which has refurbished laptop, it loads windows but I can't on the internet!
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Is there a Windows 7 Ultimate download? I have a product key
How can I make Windows Vista Ultimate to Windows 7 Ultimate using a Windows 7 Premium CD? I have Windows Vista Ultimate and I want to go to Windows 7 Ultimate. I have a Windows 7 Ultimate product key, but it let me just do a fresh install. Is there a
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eprint wrong account name?
I have an eprint account, but I did not remember my account name (e-mail address) If I try to get a new password web page ask me my e-mail-e-mail-address of the hpeprint account.but all addresses are wrong? seems to be a problem on the Web page. http