Can't find the model #, product # or # of series after the bios update.

After a warning about the HP Wizard update the bios, I went to the Download Center HP and put to update the bios for my computer to HP Envy TouchSmart.  The update seems to be okay, but now the product number, model # and serial number are missing. These lines, after pressing CTRL, alt, s are empty. They do not appear on tune.  There are labels on the bottom of the stand, but this information does not appear.  The control center is also missing.  How can I retrieve this information?  Does anyone know if there are tags hidden on this 23 envy all-in-one?

Hi again Earlyg,

Thanks for the quick response!

Since you are still not able to back up the information on your computer after recovering the BIOS back to the factory settings, I recommend you contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope this helps!

Concerning

Tags: HP Desktops

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