Can't update my new credit card from days. Any idea?
My credit card details have been stolen. So my Creative Cloud Abo ended suddenly. My Bank replaced by the new credit card. Now I can't update this data on my account for days. Any idea, why?
Hi PapRieka
Welcome to the forum!
You get an error message when you try to update your credit card information?
Might be useful to clear the cookies/cache, or try using a different browser.
If you still have questions, please let me know if I can see to it that someone will contact you to help.
Thank you
Bev
Tags: Adobe
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I had a plan that expired because I changed my credit card number. Now, I've updated my new credit card number. I have already Lr and PS installed on my PC. Do I have to re - install or can I use normally?
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Hi johpulp,
Please see this link for the FAQ:manage your membership and your payment. Cloud Creative
You can update manually by following the steps in this FAQ, or you can access our support chat: http://adobe.ly/19llvMN
Kind regards
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Hello. The card I had used to pay for my CC was hacked, then cancelled by my Bank. How can I reset my new credit card number? Thank you.
A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html
You may also contact Adobe Monday
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
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http://helpx.Adobe.com/x-productkb/global/service-CCM.html -
How to collect the payment with a new credit card info?
Hi guys
I bought the plan of creative photography of Cloud (a year) in June or July, and it cost RM29.99 per month.
I used my brother's credit card payment. Of course, he knew about it and all payment went well until the payment of this month (September). what respect 09/04/16.
My brother forgot to inform me that he had changed to a new card and adobe could not make me pay for this month, so they send me an email on my payment failed. Today, I had just updated his new credit card info and deleted the old, and the question is how can I pay adobe the payment? It will automatically reload his new card or there's a manual way to pay? Everyone facing the same problem?
It's adobe email send me:
Your creative cloud membership has been paid to free because we were able to charge the credit card. Update your payment information to your paid subscription.
Thank you guys
A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html
or
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
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My credit card has expired and I can't update the details of the new credit card
My credit card has expired and I can't update the details of the new credit card.
I followed the instructions in the FAQ section, but there is no other choice: Edit payment details.
Contact support Adobe by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html
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What I am doing wrong?
Hello
Make sure that OS X is updated. Your profile says your Mac works v10.11.2.
Open the App Store, and then select the updates menu.
Lates El Capitan version is v10.11.6.
Then try to add a new card in Safari > Preferences > AutoFill.
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Your old credit card can be 'brick '. It happened to me several times. Try the following steps. I hope it works!
Reset your iPhone, then try to change your payment credentials.
Tap Settings > general > reset > reset all settings
No data is lost after a reset.
-iHelper.
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You have other solutions?
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
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Cannot add the new credit card issued in another country
I need to change the credit card used for my subscription to Adobe. When I enter new credit card details and new billing address, I can't save anything because "the zip code is incorrect" (IE does not match my previous country). I need to change my country to change credit card details, but I don't know where to do it. Help?
OK, the current plan has been cancelled and I will issue a refund for the current month you have barely renewed.
Please go ahead and create a new Adobe ID with the Slovenia as the country using the same email address. Then sign up for a new plan.
If you have any questions, please let me know.
Thank you
Bev
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How can I recharge my personal credit card, being a member of a family shared account?
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You cannot, with the family share that only cards of the Organizer will be used (if you have a balance on your account that will be used for your purchases, if that card organizer will be charged)
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Just added new credit card at our shows. It says map not available
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No, you can use a credit at a time card.
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You will need to contact support by calling/chat for this request.
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Hello
You will need to contact support by calling/chat for this request.
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