CANCEL my monthly subscription to creative cloud
Hello
Could you please help me cancel my monthly subscription to creative cloud? I can't even see my subscription in my plans (in my account page), but still I'm charged for it.
Thank you
Ahmed
Hi, Ahmed.
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Kind regards
Sheena
Tags: Adobe
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If I buy the monthly subscription of creative cloud can I download it on a desktop and a laptop
I wan to buy the monthly subscription of creative cloud. When I do, download the software on my desktop and my laptop?
Also when I use lightroom and photoshop should I be connected to the internet?
Your subscription allows you to have two working facilities. As long as your two machines meet the requirements of system includes you being able to work with both of them.
A permanent internet connection is not necessary... the software resides on your machine. The internet connection is mainly to check the status of your subscription periodically to make sure that you are still eligible to use it.
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https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
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Hi ekolipik,
Please change your browser and try again. Consult the KB: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html.
Kind regards
Romit Sinha
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What is included with my $49.99 a month subscription to 'creative cloud "?
I use InDesign, but I want to know if Photoshop is also included in my $49.99 a month subscription. How will I know?
Hello ronm40,
All applications that are registered on your client application creative cloud are included in your plan for $49.99 per month (one year).
Launch the desktop app creative cloud and go to--> Apps. You can see all applications listed in there.
If you have not downloaded creative cloud desktop application again. Please visit: Download Adobe Creative Cloud apps | CC free trial Adobe
Software and services for creative professionals | Adobe Creative Cloud
It will be useful.
Concerning
Bianka Attre
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monthly subscription of creative cloud
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Log, activation, or connection errors. CS5.5 and later versions
Mylenium
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Why there is no button to cancel the monthly subscription?
I followed the instructions to cancel my monthly subscription to creative cloud, but there is no button to cancel by following the instructions. Please can you help.
Hello
In order to cancel the order, please contact customer service
You can check: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For more information on cancellation: cancel your creative cloud membership
-
Trying to cancel my subscription to creative cloud
I have tried all the suggestions, it is said on the Web site and take so many different pages and around in circles. I just want to cancel my membership/subscription to creative cloud. I even posted a discussion here and I can't meet the staff member who suggested that contact support/customer, what I already fact! FRUSTRATED! I did everything what the site offers.
I'm sorry, but as it is an open forum, you need to have an employee with access to your account help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <==>==> NOTE DAYS AND TIME
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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I bought an annual subscription from month to month with Adobe Creative Cloud. I have installed on my Mac apps but when I downloaded Adobe Creative cloud on my PC, it's wanting to download me new applications of 2014 and there is no way to download previous versions for my PC. What should I do? I can not even cancel my subscription because Adobe has hidden this option.
Previous through Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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I have a subscription to Creative Cloud 3.4.1.181 from 49.99 euros per month. I can't download illustrator, photoshop and indesign DC, she tells me to buy. I need to change your subscription?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I ' v tried to cancel my subscription to creative cloud with no luck. When I try to contact the support there is no option for chat or call someone only forum option. It's really frustrating!
When I selected creative cloud and cancel the subscription from the drop down menus in the text tells me to click on the chat button or telephone to contact the support but THERE ARE No. SUCH BUTTONS VISIBLE! It's an infinite loop if I click on the button only visible on the site which is the "still need help - contact us" and if I click on that it will return to the page where I started!
PLEASE CANCEL MY SUBSCRIPTION! I am really annoyed that the cancellation of the CC is so hard you have to muscle your game Adobe, now the cancellation process is a joke.
Thank you
Arto Mikkola
Hello
Now, you can cancel your subscription in your Adobe account page.
Follow the workflow auto cancellation: cancel your Adobe Creative Cloud membership
Hope that helps!
Kind regards
Sheena
-
Hello, I would like to know how to cancel my subscription to creative cloud.
I would like to know how to cancel my subscription to Creative cloud, please.
Hello
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
Kind regards
Sheena
-
I'll always be able to use Lightroom on my PC if I decide to cancel my subscription to creative cloud after a prepaid year?
Yes and no.
If you cancel, Lightroom is still open, but he will return to be a viewer of images. You will always have access to the library module and a few other tools, but the module development and other features will be disabled.
For more details, see:
What happens to Lightroom, after the end of my subscription?
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