Cancel the current request through agent webservice task

Hi all

I need to cancel the request being another service using the agent task web service.

I used the cancelRequest of RequisitionService.wsdlmethod. It has been working well and the cancellation of pending applications. But if the task in the service plan has 'not to cancel once the task begins' it fails to cancel such a request, get the error 'request id xxxx has PONR status. You can't undo this'.

I need to cancel pending applications which is to have the current task "do cancel not once the task begins' on the fly to another service using the agent task.

Please suggest any approach to achieve this.

Thank you

Uday Shankar

Hi Uday,

What you see is a correct product behavior and expected. It is not possible to cancel these tasks using the API.

You can cancel any requests to in "Situation PONR" using the services Manager user interface.

Thank you

Max.

Tags: Cisco DataCenter

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