My help and Support is missing from my Vista
My help and Support is missing from my Vista, and I'm in trouble. I write articles in this Forum.
This question is not the healing of my problem; It's curiosity, because every time I'm looking for help and Support, I see a list of users, but my article is never seen; where they is gon? Admitted that I am a new enterent but my items are not!
1. are you referiing to this post, that you created in the Web site of the answer?
If so, you can check your profile page and see if it is listed.
You can also see the response to your message.
Hope this information is useful.
Hi, now my help and support on my laptop with Vista Business 32-bit does not work. He'll never before. When I click on help and support on the start menu and type my question, he said "you have lost your connection using Windows and the Support Web site. Try
to connect again. "Now, only my help in offline mode is working. And Yes, it is already set to find help online first. (I use my cell phone right now so I don't remember what exact word.) We must first find the database and online help, and it is already set. Indeed, my use the online help to work before, but now it is not and I never change a parameter help and support) there is no problem with my internet connection.
What type of connection do you have?
You use a router? If you do, how do you connect? USB, ethernet or wireless?
This problem may occur if one or more of the following conditions are met:
- There is a problem with the firmware for your base station.
- IEEE 802. 1 X authentication is enabled.
- Your adapter (USB) wireless universal serial bus problems that are related to the USB bus.
- Your Internet is a DSL connection that uses a Point to support the Ethernet (PPPoE) authentication.
I know you don't actually lose your connection, but move to make changes to the settings recommended on the article and see if it helps. If it is not the case, change it back to the original settings.
Here is the complete article, please measures and additional information
It will be useful,
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think
Registry key: HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths is missing HELPCTR. EXE. Want to know how to reinstall HELPCTR. EXE.
First see if it works:
The Center help and Support sometimes get broken with overzealous cleaning and there are a lot of things to 'try' who sometimes work and sometimes they are not. Sometimes people drop everything simply and never reuse Help and Support Center, but it can still be repaired.
Do you now or nave already used third-party applications on your system where the product description includes descriptive as sentences:
cleaner, mechanic, detective, doctor, heal, optimize, clean up, tune up, speed up, set towards the top, compact, compress, faster, power, boost, boost, gum, muncher. guaranteed or all that has an icon that looks like a key, the key or the screwdriver?
We will restore some things in the registry who sometimes kill himself by malicious software or, sometimes, these cleaning programs.
Before making any changes to your registry (although I hope that this update), make a copy of your registry with this free and popular tool:
Then go to this page WWW of Riou (thanks, Ramesh).
When you click the file startmenuhelp.reg on this page with your browser, you will see a bunch of text that
is the registry information that you want to apply to your system. It seems daunting, but it's not so bad.
Press Ctrl + A to select all the text, then press Ctrl-C to copy the text to the Windows Clipboard.
Click Start, run, and then in the box, type:
Click OK to open a new Notepad file.
Press Ctrl + V to paste the information that you copied into the Windows Clipboard in the Notepad file. Save the new notebook
file on your desktop and the name of the new file something he can hold, as:
Quit Notepad and double click the file startmenuhelp.reg on your desktop and answer Yes to
the query about adding information to your registry.
Test your help and your support now, then restart and test again to make sure that the changes 'stick' with a reboot.
You can delete the file startmenuhelp.reg to your desktop.
If that does not do it, we just reinstalled the whole shebang (help) and Support.
Vista Premium home help and support missing by mistake reviews. How can I get that back. This happens when I try to access it using the start menu of the menu of boot-may have been inadvertantly deleted.
Vista Premium home help and support missing by mistake reviews. How can I get that back. This happens when I try to access it using the start menu of the menu of boot-may have been inadvertantly deleted.
Download the file here:
Windows Help program (WinHlp32.exe) for Windows Vista
Original title: help and support on windows XP Home Edition / ' helpctr.exe no path of the Panel start.
He is also said to open help and Support, but when I get the file he doesent exsist. I typed the micrsoft directions but it just says: the same thing-Windows cannot find helpctr.exe... then when I try to search in the Middle it says librrary something LONG when I X out the screen goes blank then comes back healthy Windows open a window I have never heard od to type a regrestry or something can someone help me with this questionFound that I had the same problem here: http://support.microsoft.com/kb/555472
"To solve the problem, follow these steps:
Go to the Windows registry.
Navigate to the following registry key:
-Double-click HELPCTR. EXE.
Right-click (default) in the right pane, and then click on edit.
Type the following command:
Exit the registry editor and restart Windows XP".what I did export this key to work windows XP install and import the reg file for windows failure or you can manually create the key and send it to point to the location of the file if the file is missing then copies the file u do not know if the file differs from the House of Pro but its another option to take if U'r is still stuck.Sort my prob was the corruption in the reg for missing file that the hotfix may not work as such. If U still have the problem (cause the post is old) so good luck
When I try and open help and Support under XP, I get an error telling me that I need to start the help and Support service. When I go into services.msc to do this, the help and Support service is not listedA service help and Support missing does not fit the symptoms of a corrupt user profile. Aid and the Support Service is at the system level and does not belong to a particular user, and if you think that your user profile is damaged, you better not delete unless you want to lose all the things belonging to the user that you delete. This isn't a good way to manage a corrupted user profile or suspicious - unless you want that users angry!Have you ever used third-party applications on your system where the product description includes descriptive as sentences:cleaner, mechanic, detective, priest, optimize, clean up, tune up, speed up, set towards the top, compact, compress, faster, power, boost booster, guaranteed.The Center help and Support sometimes get broken with overzealous cleaning and there are a lot of things to 'try' who sometimes work and sometimes they are not. Sometimes people drop everything simply and never reuse Help and Support Center, but it can still be repaired.We can reinstall the missing help and Service support in two ways, let's start with the less complicated:Using Windows Explorer, find and locate c:\windows\inf\pchealth.inf. This is the file for installation help and Support information.Right-click on the pchealth.inf file and choose install.You may be prompted to enter your XP installation CD as he seeks the installation files. The files are on your XP installation CD, or, if you don't have any XP installation CD, files will already be on your system from the initial installation (if help and Support was working before) - you just tell the installation where to get them.You can locate the files on your system before you begin the installation, so that you know where to say look when he needs a file of installation.If you don't have an XP installation CD, change the dialog ' copy the file of ' (by clicking the browse and try again) to point to the folder appropriate for each file. Usually, the files in these folders.dataspec. XML (c:\windows\servicepackfiles\i386)pchdt_w3.cab (c:\windows\pchealth\helpctr\binaries)HCAppRes.dll (c:\windows\pchealth\helpctr\binaries)atrace.dll (c:\windows\system32)If these files are not in the same place on your system, you need to do a search for Windows on your system for the file you need and point the installation in the folder appropriate for your system.Reboot your system to make sure that the installation is complete and check in Services now to see the status of the assistance Service.If the service help and Support does not work, right click, start it and then make sure that the properties are set to auto, reboot again and remember that it starts on its own.If for some reason that gets your help and your support Service installed (perhaps you do not find the files) you can follow the other instructions of Riou:
Do not guess what the problem might be - understand and resolve it. I need YOUR voice and the points for helpful answers and propose responses. I'm saving for a pony!
Title: vista help and support will not start. message from the Red Cross directs me to this site, but none of the suggestions work. Come on get your fingers out microsoft and solve my problem
vista help and support will not start. box comes with red cross and a link to the microsoft support. None of the solutions presented work. pressing F1 does not work and I can't find help and I support anywhere on the system. even downloaded winhlp32.exe with no result. solution please.
Hello-What is the exact error message / complete you receive?-You are aware of any changes made on the computer before this problem?Method 1: To resolve this issue, start the Help and Support Center service and set it to automatic. To do this, follow the steps mentioned below:
(a) click Start, run and type Services.msc.(b) double click on in Help and Support.(c) to set the Startup type on automatic.(d) start the Service.Method 2: (SFC) System File Checker
SFC tool scans system files and replaces incorrect versions of system files by using the correct versions.
To run the System File Checker tool, follow these steps:
(a) click Startand type cmd in the box start the search.
(b) right click on cmd in the programs list and then click run as administrator.
If you are prompted for an administrator password or confirmation, type your password or click on continue
(c) for the command prompts, the following line and press ENTER:
How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7?Method 3: Follow the steps from the link below and check if the problem persists.I can't open the help that was created in Windows Help format (WinHlp32.exe)Hope this information helps.
When I open help and Support Windows, it shows me the following error message:"Help and Support was not able to startFor more information, contact your systemadministrator or visithttp://windowshelp.Microsoft.com.
(I'm the system administrator only)I am facing this problem for more than a year.System details:
Windows Vista Edition Home Premium SP2 32-bitInternet Explorer version 9
This could be caused by the virus or corrupted system files on the computer.
Follow the following troubleshooting methods:
Download Microsoft Safety Scanner, then scan your computer for viruses and malware then check how it works.
You can download Microsoft Safety Scanner from the link "scan to Microsoft Security.
Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again. All data that are infected must be cleaned only by deleting all of the data, which means that there is a risk of data loss.
Run System File Check to fix the corrupted system files and then check how it works.
See the link "How to use the file system tool Checker to troubleshoot system missing or damaged files on Windows Vista or Windows 7" to run the System File Check.
Note: It can ask the Windows DVD difficulty and allowing SFC to do more than minor repairs. Could some of the files saved on your computer are deleted when fixing corrupted files.
If the problem persists, please answer. We would be happy to help you.
When you click Help and Support, I get the error code 0 x 80004005. Failed to start.This means that I have some bad files? After scanning the computer, no virus was detected.
Hi KarelPloeg,Welcome to the Microsoft Community and thanks for posting the question. Looks like you aren't able to open the help and Support Windows in Windows Vista.Try these suggestions and check:Perform the check and scan SFC.Use the System File Checker tool (SFC.exe) to determine which file is causing the problem and then replace the file. To do this, follow the steps from the link below:How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7In addition, visit this link and check:I can not open Help files that require the Windows Help program (WinHlp32.exe)Hope this information helps. If you have any other questions feel free to respond and we will be happy to help.
When I click on one of the help of HP and support functions, such as maintaining or PC Health Analysis, I get the following error message:
Windows Script Host
Error: The system cannot find the specified file
This error message appears on all categories in Help and Support. I'm currently having problems with internet explore stopping and HP have downloaded an update from the pilot. It's the only changes I made to my computer other than updates that are recommended by HP. Does anyone have an idea how I can solve this problem?
Looks like some files are missing or damaged. You must repair or reinstall the product. This is the link to download:
I get a message saying windows cannot open help and support because a system service is not running to correct this problem start the service named in Help and support. I can't find it in services.msc is there another way to activate this service.
To resolve this issue, start the Help and Support Center service and set it to automatic. Follow these steps:
Click Start, run and type Services.msc
Double click Help and support
Set the startup type to automatic
Start the Service
If the help and support service is missing from the Services.msc list, it is perhaps because of the accidental deletion of a registry key. Download the file helpsvc.zip and unzip the content. Retrieved from helpsvc.reg on the desktop and double-click on it to merge the contents to the registry. This restores the entrance of the help and Support service.
After downloading some updates from microsoft, I now cannot open the option "help & support". It is said ' sorry Internet Explore cannot download / help.
Anyone got any ideas how I could restore the option ' support & "?
It would be useful to tell us what operating system you have and what computer you have. Regarding your problem:
who help and support option do you mean? Help windows?
Moreover, already checked the website of microsoft? Would be useful for you since almost all topics around the windows are covered here.
Visit this link for the support of the MS Web site: http://www.microsoft.com/europe/
I start my computer and help and support update starts but usually ends it starts before im connected to my wireless and I'm going to the task management to stop the task if I can get online and connect, when I try to update, it is said there is no update needed.what can do to stop this Thank you
Go to start / search box and type msconfig and enter and then double-click on the program icon that appears. Go to the Startup tab and see if you can find that help and support update program which are listed there. If so, uncheck the box next to it, so it will not load at startup, click OK, and exit. Then reboot and see if that solves the problem (but you won't update whenever it came from). If this does not work, go to start / Control Panel / Administrative tasks / Task scheduler and see if the help and support update is listed here - if so, delete it and will try it is no longer to load at startup (but you have lost the update whenever it came of).
If this does not work, please transfer your question in Forum Windows Update: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads people who specialize in Windows Update issues (and I guess it's an update of Windows we're talking - you were not accurate in your message) will be more than happy to help you with your problem. If you have the update name and KB number, it would help and you should include it in your message there.
I hope this helps.
Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
Original title: Help and Support Center
I'm finding that doing a search using Help and Support Center search box, looking for is more responses on the microsoft site, as it has already done. This aid was dropped for Microsoftxp home version 2002 service pack 3 , or is there a problem that I don't know about my system? Any help or information would be appreciated.
For those who have experienced this problem
I note that all solutions have been validated, IE
1 re - install & support.
2. run SFC/scannow,
3. create a new user profile by means of microsoft suggeted,
"Are not, (I repeat, not) work to solve this problem.»
The only solution I've found that works is to
1 create a new user
2. move ( NOT copy) all of your files and folders in My Documents,my music, my pictures, and my videos folders of your damageduser profile for the new user profile in place corresponding installs under this new profile.
3. do not copy or move hidden files or folders that you do not have created and hidden from yourself.
4. you must also ensure you save settings, emails and contacts (contacts already in the .pst in Outlook file) by using the appropriate method for your e-mail program to allow for the recovery of these in your new profile.
5. you can export your Favorites RSS (and biscuits)Internet Explorer under your old profile to a file in your new profile, and then import them from your new profile, after that you run Internet Explorer from here.
6. don't worry about the programs, they are available to all users.
I hope this can help someone else, who had the same problem I did.
Original title: help and Support under XP
The installation option "search" in Help and Support is OK, but if I try to open any underlined green/blue link I get the error message "page is not available" also a circle full red bar. This always happens in any response. Obviously something is damaged - but as you please and how to fix it. John
· You have installed Windows XP Service Pack 3 on the computer?
· You are able to browse normally in internet explore?
This occurs if the Microsoft HTML Help control is blocked (probably by a Microsoft Update) by defining a "Kill bit" in the registry. To resolve the problem, upgrade to Service Pack 3 , which publishes an updated version of the hhctrl.ocx control.
If this doesn't help, run the following command from start, run dialog box:
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